- Report: #616204
Report - Rebuttal - Arbitrate
Complaint Review: EMERY CAT BOARD
EMERY CAT BOARDPO Box 3179 Wallingford, Connecticut United States of America
EMERY CAT BOARD Merchandise Direct Shipping & Handling Charges DOUBLED Wallingford, Connecticut
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TV ad said shipping & handling is $7.95. They offer you a 2nd cat board for "free" if you call right away. There was no option to talk to a person on the phone to ascertain the total price. They charged shipping & handling of $15.90. I returned the item by Fedex ground - it cost me $7.07. I first brought the item to the post office & was gold it would cost no more than $10.85 even with delivery confirmation. The TV ad was misleading as to the shipping & handline cost. The customer service said I was being charged for the shippingt of 2 cat boards. The 2nd board was supposed to be "free" but they charged another $7.95 for shipping it. The TV ad never mentioned $7.95 each or $15.90 for shipping & handling. To boot, my cat had no interest in it at all!
This report was posted on Ripoff Report on 06/22/2010 01:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/EMERY-CAT-BOARD/Wallingford-Connecticut-06493/EMERY-CAT-BOARD-Merchandise-Direct-Shipping-Handling-Charges-DOUBLED-Wallingford-Connec-616204. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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