• Report: #976190

Complaint Review: EMPIRE FLOORING

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  • Submitted: Fri, November 30, 2012
  • Updated: Fri, November 30, 2012

  • Reported By: Floor Report — Davie Florida United States of America
EMPIRE FLOORING
1320 Southwest 32nd Way Deerfield Beach, FL 33442 Internet United States of America

EMPIRE FLOORING $10000 OVER NEXT CLOSEST ESTIMATE & REQUIRED FULL PAYMENT UP FRONT , Internet

*UPDATE Employee: ET Customer Support

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WATCHOUT: The company requires 100% payment before the job is done and that is not negotiable. This is not industry standard and they will fight you tooth and nail trying to convinece you it is. This is extremely worrisome because they use only independent contractors to do the installations, which means Empire has not control over whether the work even gets done. DON'T USE THIS COMPANY FOR THAT REASON ALONE.

WATCHOUT: Empire's estimate was more than $17,000 higher than the next closes estimate. One dead give away about the fact the estimate far exceeded the true cost to complete the job is that the employee asked me what I would be comfortable paying. The employee immediately lowered the price by $7000 simply upon my say so!

WATCHOUT: They will not leave your house without trying to get you to provide a $100 deposit, no matter how many times you tell them you will not sign a contract that requries you to pay for a job before it is done.

NOTE: Empire asks for 50% once the contract is signed, which is typical. Then you are required to pay the balance one they "drop the tile off at your house." When I asked the employee how I could force them to install the tile once I paid for it he had no answer.

STAY AWAY FROM THEM SOLELY BASED ON THEIR DEMAND FOR PAYMENT UP FRONT. THIS IS NOT NORMAL, INDUSTRY STANDARD OR EVEN LOGICAL.

I have no idea whether they would do a good job, but then I would have to pay them for the product and hope that their installers, WHICH ARE ALL INDEPENDENT CONTRACTORS, will show up.


This report was posted on Ripoff Report on 11/30/2012 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/EMPIRE-FLOORING/internet/EMPIRE-FLOORING-10000-OVER-NEXT-CLOSEST-ESTIMATE-REQUIRED-FULL-PAYMENT-UP-FRONT-Inte-976190. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - (USA)

Davie, weve read your review, and were disappointed that your sales appointment did not meet your
expectations. We would be happy to discuss your concerns with you and explain our all inclusive pricing, as well as our price match guarantee and any other questions you may have. Unfortunately, we are not able to locate your account with the information youve posted here. Please call us at 888-588-2315 x4195 or email us at customersupport@empiretoday.com, and we will reach out to you to discuss your experience. Thank you. Rebekah Clerk, National Customer Service Manager
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