- Report: #1148423
Report - Rebuttal - Arbitrate
Complaint Review: EMPIRE
EMPIRE or EMPIRE TODAY FLOORING Home Wreckers -NOT FLOORING EXPERTS; as seen on TV. GRAND RAPIDS Nationwide
*Author of original report: $7,000 Dollars wasted, and more promises later.
*UPDATE Employee: ET Customer Support
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The wood flooring installers were Fast. They did not level the floor or check to see what the wood flooring manufacturers required. Now the floor makes loud popping, cracking and snapping noises when anyone walks across the floor. The gaps under the floor allow the wood to bounce up and down as we walk across the floor, sounding off 24 hours a day.
The loud noises are caused as the wood flooring springs down when stepped on and sticks to the glue used. Then when you pick up your weight, just in walking the glue releases, making a loud popping, cracking, teeth jarring snapping sounds.
We tried to work with management. They insisted that the sounds would go away someday. They are simply just liars or incompetent. They did write a check for $100 to cover some of the other damages. Actually I've not covered the whole gut wrenching story. I am so sorry that I called that 1-800-NUMBER as seen on TV. I am a stupid idiot ...
Now I know that buying and using local floor installers is what I should have done ! This experience is the truth about EMPIRE TODAY FLOORING CO.
This report was posted on Ripoff Report on 05/20/2014 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/EMPIRE/nationwide/EMPIRE-or-EMPIRE-TODAY-FLOORING-Home-Wreckers-NOT-FLOORING-EXPERTS-as-seen-on-TV-GRAND-1148423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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