• Report: #466515

Complaint Review: EMUSIC.com

  • Submitted: Tue, June 30, 2009
  • Updated: Tue, June 30, 2009

  • Reported By:Des Moines Iowa
New York, New York U.S.A.

EMUSIC.com - E-music refused to issue a refund after I was billed twice for the same service after i cancelled the subscription and purchased a prepaid card. New York New York

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Once I cancelled the subscription and purchased a prepaid card I found out that since I used the same e-mail address that you can only have one account per e-mail address--which was never stated. I discovered that despite putting in the activation code for the prepaid card they hey never activated code and just billed my credit card. When I called for a refund they told me they don't issue refunds on subscriptions + I can't use the same email address.

So I paid $11 to activate the subscription, $30 for the prepaid card and they billed me another $11 for a monthly service fee. When I called to explain that I only had one e-mail address the customer service person told me that was my problem and they don't issue refunds for the prepaid cards either. So I am stuck with a useless card that I have paid over $50 for services that I have not used.

Des Moines, Iowa

This report was posted on Ripoff Report on 06/30/2009 03:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/EMUSICcom/New-York-New-York/EMUSICcom-E-music-refused-to-issue-a-refund-after-I-was-billed-twice-for-the-same-servi-466515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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