• Report: #393851

Complaint Review: EMusic.com

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  • Submitted: Fri, November 21, 2008
  • Updated: Fri, November 21, 2008

  • Reported By:Santa Rosa California
EMusic.com
244 Fifth Avenue, Ste. 2070 New York, New York U.S.A.
  • Phone: 212-2019240
  • Web:
  • Category: Websites

EMusic.com Bait and switch! Free trial my behind! New York New York

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I signed up for the "free trial" to test the product for a survey program. I intended to cancel the service as son as my obligation was over. When I went to cancel, it said I had 30-some odd days left to my free trial, through sometime next month.

Okay, so I decided not to cancel. Sure enough, I checked my bank account today, and there was a charge. I called the number (866-847-0719) on my bank statement (outsourced much??), and was informed that they have a "No Refund" policy that I agreed to when I signed on to the service.

I informed "Andrew" that I would be disputing the charge with my bank. I was then put on hold while he "spoke with his supervisor," who then agreed to refund the charge within 7 days. I will be following up on this.
Also, a heads up, there's hardly any mainstream music on the site, so I could only find one of the many artists I tried entering in.

Suzanne
Santa Rosa, California
U.S.A.

This report was posted on Ripoff Report on 11/21/2008 08:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/EMusiccom/New-York-New-York-10001/EMusiccom-Bait-and-switch-Free-trial-my-behind-New-York-New-York-393851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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