- Report: #1161735
Report - Rebuttal - Arbitrate
Complaint Review: ENGEL USA
ENGEL USA900 Jupiter Park Dr Jupiter, Florida USA
ENGEL USA Paul Kabalin Scamer, Thief , Liar, Fraudster DO NOT SELL to this company Jupiter Florida
*Author of original report: Small Victory For SUP Products
*UPDATE Employee: Mr. Klein
*Author of original report: Good Morning Mike Dixon
*UPDATE Employee: Good Morning, James Klein
*Author of original report: TYPICAL RESPONSE FROM ENGEL USA
*UPDATE Employee: Good Morning, Hugh Jeffreys
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Scamers, Fraudsters, DO NOT SELL anything to this company , especially if they insist on putting the purchase on the company American Express!
We are a Supplier /Manufacture for the marine industry. We have been doing business with Engel for just over a year now. Paul Kabalin is the Owner/director. Looking back, his scam is rather textbook. Since he is in the busines of manufacturing himself he has distribution at the big bos level so his pitch is rather beliveable.
We were approached by Paul the principal at Engel USA to manufacture A Stand Up Paddleboard to diversify his existing buseness (coolers/Ice chest) . We produced a few private label samples with the Engel Logo and shipped them to his Fl opperation headquarters. After approval of the samples he negociated the terms for a large order.
We received the deposit for a partial order with an American Express card. Of course he wanted the terms for the large order he promised but wanted to order a smaller number and back that order up with the larger order. After the initial order was paid for (Via Amex) shipped and received we started to receive some feed back about how the product could be altered for his desired market. With still the big box order in play we continued to ship get paid (via Amex) and Engel started to become a nice little account for us. UNTIL A FEW WEEKS AGO!
Aparently Paul Kabalin is an expert at knowing the loop holes that American Express offers its card holders. A few weeks ago we started to receive the string of chargebacks to our merchant account. Never were there any email phone calls or any hint that Paul was unhappy with our products or that there ws some sort of issue regarding anything regarding our company. Paul is smart and clever. He waited until this year to do the bulk of his seasons business with us. Aparently if you are an American Express card holder you have 150 days to dispute a charge. Furthermore Amex Always sides with the cardholder. It's really a shame that this guy has to practice business this way. Allegedly we are not the first company to get the treatment.
At the end of the day Engel has Tens of thousands of $$$ and our merchandise. After 3 weeks of trying to get to a resolution he continues to leverage his position , No return calls for days, He even returned (one) paddleboard back to us, so not to look like a total thief. He has tried to re-negociate terms and still has not released any funds that are in dispute. From our standpoint this is a pretty clever way to steal. This guy should have his card holder priveleges revoked.. What a DIRT BAG!
It just goes to show you, that even though you can have a decent business relationship with some one you never know what their angle might be.
Engel USA, will be attending the ICAST show in the upcoming days. ICAST is one of the largest fishing shows there is. I hope this report finds it way to any of the unsuspecting potential persons, who might want to think twice about doing business with this company...
This report was posted on Ripoff Report on 07/13/2014 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/ENGEL-USA/Jupiter-Florida-33458/ENGEL-USA-Paul-Kabalin-Scamer-Thief-Liar-Fraudster-DO-NOT-SELL-to-this-company-Jupite-1161735. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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