• Report: #13791

Complaint Review: ENTERPRISE RENT A CAR

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  • Submitted: Mon, February 11, 2002
  • Updated: Mon, June 06, 2011

  • Reported By:
ENTERPRISE RENT A CAR
1009 N FEDERAL HWY BOYNTON BEACH, FLORIDA U.S.A.

ENTERPRISE CAR RENTAL RIP-OFF

*REBUTTAL Owner of company: Ripped off, too.

*UPDATE EX-employee responds: Florida Insurance

*UPDATE EX-employee responds: CDW WALL OF FAME

*UPDATE EX-employee responds: Not entirely true

*Consumer Suggestion: More on rental car insurance in Florida

*Consumer Suggestion: More on rental car insurance in Florida

*Consumer Suggestion: More on rental car insurance in Florida

*Consumer Suggestion: Listen

*Consumer Comment: What I find odd is the employee who stated that by buying their insurance.......

*UPDATE Employee: Not that many Roberts--count 'em!!

*Consumer Suggestion: An Ex-Employee ...They put damage waiver on the contracts without consent from the customer.

*UPDATE Employee: A-Ha!.....very interesting.

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I WAS GIVEN A QUOTE BY THE BRANCH MANAGER SHENETRIA MOORE AT THE
ENTERPRISE AT 1009 N FEDERAL HWY BOYNTON BEACH FL 33445.PHONE #
(561)375-8775 ABOUT THE $19.99 WEEKEND SPECIAL UNLIMITED MILES
STARTING ON FRIDAY 02/09/2002.

I EXPLAINED THAT I NEED ON THURS 02-08-2002 SHE EXPLAINED THAT I WOULD HAVE TO PAY THE REGULAR RATE OF $ 27.00 FOR THAT DAY AND $19.99 FOR FRIDAY,SAT, SUN & MONDAY.

WHEN I WENT TO TO OFFICE OF COURSE SHE HAD GONE FOR THE DAY. ANOTHER REPRESENTATIVE ASSIST ME I GAVE HIM MY RESERVATION
NUMBER HE PROCEEDED TO LOOK IN THE COMPUTER AND STATES THAT SHE
HAS NOTHING OF THE SORT IN THE COMPUTER.

THAT MY TOTAL BILL WOULD BE $202.OO. AND ALTHOUGH SHE'S THE MANAGER SHE ALL WAYS TO WILD THINGS HE SAY'S TO ME. HIS NAME IS ROBERT HOLTZ HE PROCEEDS TO STARTING TYPING ON HIS COMPUTER AND SAY'S LET ME SEE WHAT I CAN DO FOR YOU FOR YOUR INCONVIENCE.

HE SAY'S I CHARGE YOU 19.99 A DAY THEN HE ASK IF I HAD INSURANCE AND I IMPLIED YES I DO AND I DON'T NEED ADDITONAL INSURANCE HE THEN SAYS I'LL THROW IT IN FOR YOU FOR NOTHING THAT WAY YOU WILL BE COVERED ENTIRELY.MY TOTAL WAS $164.00 SO I SAID THAT STILL SEEMS A LITTLE EXPENSIVE.

FOR A $19.99 CAR FOR 4 DAYS. HE MADE IT SEEM LIKE IT WAS ORGINALLY $202.OO AND I BROUGHT IT DOWN TO $164.00 FOR YOU. WHAT HE NEGLECTED TO TELL ME IS THAT HE CHARGED ME $15.99 A DAY FOR INSURANCE.

WHEN I RETURNED FROM MY TRIP I HAD A CONFROTATION WITH HIM IN WHICH HE DENIED SAYING THAT LUCKILY MY SISTER WAS THERE WITH ME AND CONFIRMED THAT HE SAID THAT.

HE SAYS THAT HE WOULD LOOSE HIS JOB IF HE DID THAT. SO THE OUT COME WAS THAT MY FINAL BILL WAS $169.28 FOR 19.99 a day for 4 days with unlimited miles with tax you do the math. I called the office and asked for the corporate office address or phone number they claimed they did not have it.

This report was posted on Ripoff Report on 02/11/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/ENTERPRISE-RENT-A-CAR/BOYNTON-BEACH-FLORIDA-33435/ENTERPRISE-CAR-RENTAL-RIP-OFF-13791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 11Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Ripped off, too.

AUTHOR: Crusader - (United States of America)

Enterprise Car Rental Agents are Crimminals!  These People should be thrown in Jail, the real one, not the Country Club, this is out right Thivery.  This is Organized Crime, I think thats what its called.  I don't go out late at night, because I don't want to get Robbed, I go to Enterprise to get a Rental, guess what happened?  Got Robbed by Enterprise and their Insurance Scam, you don't need Insurance, when you already have it, they find a way to make you pay for something you don't need.  Ripped off.  Someone please arrest these Criminals!!!  Verly, Verly I say unto you, whatever you sow, you shall surly reap.  Sooner or later, you will have to answer for your deeds.
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#2 UPDATE EX-employee responds

Florida Insurance

AUTHOR: Rsh - (U.S.A.)

I am an ex-Florida Enterprise employee. It has been a few years so things may be different today. Enterprise is self insured. They do not carry car insurance like you and I. They are required to provide financial coverage based on Florida state minimums. If I recall the state minimum for property damage is $10,000. If you are at fault for an accident and do not carry transferable car insurance, Enterprise is responsible for damage to someone else's property for $10,000. If you cause $40,000 of damage to a Mercedes Benz you are liable for $30,000. I do not recall if Enterprise is required to provide a minimum coverage for the rental car. However, you are responsible for any excess value on the $50,000 SUV you rented. Medical is complicated but the results are similar.

In my experience most people only carry the minimum insurance that they are required. A lot of people do not even know who their insurance carrier is. Some policies especially through discount and high risk insurers do not offer insurance that transfers to a rental car. Some policies only cover a rental car up to the value of your car. If you own a 1998 car worth $5,000 and rent a 2007 car worth $20,000 you are responsible for the $15,000. Some policies only cover a rental car up to the same car class as your car. If you own a passenger car and rent an SUV you may not be covered. If your policy does not have collision insurance, your insurance company will not pay for damage to a rental car. When I left Enterprise only one company insured someone else if you let them drive the rental car, (Ever give your significant other the keys to run to the store). My examples are extreme, but it happens, because it is very easy to exceed your policy maximums and be financially liable for a car(s) you do not own.

As for the dent scam, Enterprise shops its cars once damage exceed a minimum size in most situations. The one thing people need to understand is that if Enterprise chooses not to shop a car with a $500 scratch they still pay for it. They may not pay the body shop for the repair but the expense will be reflected by the resale price when the car is sold. If a specific model is worth $8,000 the unrepaired car will resell for $7,500, thus, reflecting the dent you paid for.
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#3 UPDATE EX-employee responds

CDW WALL OF FAME

AUTHOR: Excaptive - (U.S.A.)

I STARTED AT ERAC IN 2001 AND REMEMBER ONE PERSON IN PARTICULAR SELLING WAIVER IN THE 150'S FOR 12 MONTHS IN A ROW AND MAKING THE CDW WALL OF FAME IN NC.

HE DID IT BY PUTTING ON THE CONTRACT AND THE NEXT DAY TAKING IT OFF.

OF COURSE, BY THE TIME I LEFT 2 YEARS AG0, THEY DECLARED THAT UNETHICAL.

THIS GUY WAS A STAR...OR AT LEAST PEOPLE THOUGHT SO UNTIL THEY FOUND OUT HOW HE DID IT.

CUSTOMERS BEWARE - ERAC CAN BE SHADY.

OH YEAH - IF YOU'RE GOING TO BE LATE - MAKE SURE YOU CALL OR YOUR CARD WILL GET HIT.
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#4 UPDATE EX-employee responds

Not entirely true

AUTHOR: Pedro - (U.S.A.)

As for Adams response to saying that Enterprise covers the rental under Florida law is true, but that doesnt mean that Enterprise can sue you for damages otherwise.

I wouldnt say that the "damage waiver" is scam and rental employees do not make commissions on the product. The managers of the location make a commission on the profits of the branch as a whole. So in a small way the damage waiver sales help, but it's not a much as you all would think. The damage waiver is NOT INSURANCE.

I personally would recommend it if you have had claims on your policy in the past and can't afford another claim on your insurance policy. While you may pass on repairing damage to your personal car, Enterprise will not.

I dont recommend taking the coverage if you are going to be in the rental for an extended period of time if your deductible is low with your policy..but I'm not an insurance agent and would reccomend you talk with yours. I know many agents who recommend the coverage as it keeps their claims/loss ratio lower by having Enterprise responsible for damages.

As for credit cards covering rentals...be sure to read the fine print every card is different. I know my peronal card covers damages, but only if I use that card to pay for the entire rental and it excludes some car classes like trucks, vans and extended passenger vans.

Be the best judge of the product. It does offer peace of mind if you are on a trip and dont want to deal with the claims process shoud something happen. Even if you use your personal policy for your personal vehicle...its a pain isnt it?

Flame me if you will, but I think the product is great for some and not for most.
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#5 Consumer Suggestion

More on rental car insurance in Florida

AUTHOR: Steve - (U.S.A.)

Adam is totally correct on this. That insurance is a scam. The ONLY reason the employees push it is because they make commissions on it and the management require them to push it as it is great for the bottom line of the rental location.

Here is another interesting fact. If you have full coverage on your own car, MOST policies cover rentals or loaners automatically. my past Allstate policy covered them as does my current Nationwide policy. That rental car is covered exactly the same as my personal cars.

NEVER buy this insurance. That car is just as insured whether you buy it or not. Fact.

And, MANY credit cards provide this coverage to you free of charge when you use the card to rent the vehicle. This was my main reason for having an AMEX gold card. I rented lots of cars on a regular basis.

According to the OP's statement, that rental should have only cost abot $88 plus tax at the quoted rates.

I hope she rented it with a credit card. I would dispute the charge.

However, I am fairly confident that she signed the rental contract without actually reading it, and took the word of the salesperson over what she was signing.
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#6 Consumer Suggestion

More on rental car insurance in Florida

AUTHOR: Steve - (U.S.A.)

Adam is totally correct on this. That insurance is a scam. The ONLY reason the employees push it is because they make commissions on it and the management require them to push it as it is great for the bottom line of the rental location.

Here is another interesting fact. If you have full coverage on your own car, MOST policies cover rentals or loaners automatically. my past Allstate policy covered them as does my current Nationwide policy. That rental car is covered exactly the same as my personal cars.

NEVER buy this insurance. That car is just as insured whether you buy it or not. Fact.

And, MANY credit cards provide this coverage to you free of charge when you use the card to rent the vehicle. This was my main reason for having an AMEX gold card. I rented lots of cars on a regular basis.

According to the OP's statement, that rental should have only cost abot $88 plus tax at the quoted rates.

I hope she rented it with a credit card. I would dispute the charge.

However, I am fairly confident that she signed the rental contract without actually reading it, and took the word of the salesperson over what she was signing.
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#7 Consumer Suggestion

More on rental car insurance in Florida

AUTHOR: Steve - (U.S.A.)

Adam is totally correct on this. That insurance is a scam. The ONLY reason the employees push it is because they make commissions on it and the management require them to push it as it is great for the bottom line of the rental location.

Here is another interesting fact. If you have full coverage on your own car, MOST policies cover rentals or loaners automatically. my past Allstate policy covered them as does my current Nationwide policy. That rental car is covered exactly the same as my personal cars.

NEVER buy this insurance. That car is just as insured whether you buy it or not. Fact.

And, MANY credit cards provide this coverage to you free of charge when you use the card to rent the vehicle. This was my main reason for having an AMEX gold card. I rented lots of cars on a regular basis.

According to the OP's statement, that rental should have only cost abot $88 plus tax at the quoted rates.

I hope she rented it with a credit card. I would dispute the charge.

However, I am fairly confident that she signed the rental contract without actually reading it, and took the word of the salesperson over what she was signing.
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#8 Consumer Suggestion

Listen

AUTHOR: Adam - (U.S.A.)

Enterprise neglects to tell customers that it is Florida Statue for all cars to have insurance meaning that even though if i rent a car for 19.99 a day and that decline to take their insurance the car is still has insurance... because its is Florida Statue, so therefore if you decline to pay for Enterprise insurance you are still covered, they want you to believe your not so they can sell you extra insurance, which is a scam; No car in the state of Florida can be driven without insurance; by Enterprise engaging in this is look the state of New York sued Enterprise for this and won. Lets take in consideration this process

Enterprise deceptively offers its renters for a fee the basic liability protection that it is statutorily mandated to provide them, calling such coverage supplemental liability protection. By this unlawful attempt to shift its liability, Enterprise is able to convince renters at its sales counters that because Enterprise provides no insurance whatsoever, renters would be smart to purchase supplemental liability insurance, currently costing $10.00 per day. Under the circumstances, Enterprise's sales of supplemental insurance in this manner are fraudulent and deceptive, and its contract provisions governing the sale of such supplemental insurance are unconscionable.
for all those people charged money for minor scratches, for accidents, Enterprise doesnt use that money to repair the car they use that money for profit.

If you took Enterprise to small claims court they would settle because they realize they have insurance and they are violating florida statue the problem is the Alex Sink the financial officer gives to much lead way to insurance companies and rental companies;
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#9 Consumer Comment

What I find odd is the employee who stated that by buying their insurance.......

AUTHOR: Donna - (U.S.A.)

you're only out of pocket the amount of the insurance and Enterprise is taking on the extremely high risk of being out so much money on $16,000 cars. Yet the selling of these policies is reason for promotion. That tells me the risk is not with Enterprise and that Enterprise is making alot of money selling the insurance. It's also obvious Enterprise makes a killing because MOST people return their vehicles in the same shape as they got them.
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#10 UPDATE Employee

Not that many Roberts--count 'em!!

AUTHOR: Illana - (U.S.A.)

I am a current employee and apologize for this happening. Your experience should have never gone that way. Enterprise employees print damage waiver, personal accident insurance and supplimental liability on the right hand side of the contract when you arrive at the branch.

You then will sign whether to decline or accept these coverages on the legal contract.

Legally, if you did not sign the contract or signed to decline-you of course should not be charged.

The only LEGAL way they can charge you is if you signed to accept coverages.

We are a performanced based company, however we get judged not only on sales, but on customer service as well.

Not all branches run the same way-even though they should-and our business is not be conducted in the manner is way for you. Please know that there are very few roberts.

I do know of several roberts that have been fired in my days with enterprise for doing business wrongly. We encourage you to try again.
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#11 Consumer Suggestion

An Ex-Employee ...They put damage waiver on the contracts without consent from the customer.

AUTHOR: Jacqueline - ()

I worked for Erac for six years as a Branch Rental Manager in the South East. The problem with Enteprise is that there are too many Robert's in the Enterprise Family. They put damage waiver on the contracts without consent from the customer. The company does nothing to discourage this behavior. In fact these people get promoted to Manager positions. Because don't kid yourself the thing you won't tell the consumer is that Enterprise pushes you and everyone else to sell Waiver. Damage waiver
Kings are gold to that company and they realize
that only a certain percentage of people will complain and get their money back. Why do you think other rental car companies are going bankrupt and Enteprise continues to survive. I
am glad I no longer work there, I encourage everyone to rent from somewhere else.
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#12 UPDATE Employee

A-Ha!.....very interesting.

AUTHOR: W - ()

I am an employee of this company in the South Florida area, and know both of the employees listed in this complaint. Shenetria Moore is a wonderful employee and is a very knowledgable and competent manager. She has since left the company to pursue other career goals. I wish her the best of luck. Robert Holtz, on the other hand, continually tops the region in damage waiver ("extra insurance") sales.

He always leads the pack by an extraordinary margin and this complaint is evidence as to why. Let me explain. From what Shenetria told you, your total should have been 125.64. Even though your reservation may have not been found in the computer, Robert should have honored this as it is obvious you had discussed this with her.

Robert took the rate of 19.99/day and added the full coverage package of 31.36/day to reach a total of 202.00. After you refuted this, he subtracted the 12.37/day liability to reach the total of 164.04 (your liability transferrs deductible-free into a rental car). This was his attempt to give you a "deal." He, of course, passed this off as giving you the coverage free of charge hoping you'd be satisfied by receiving the weekend special rate of 19.99.

We do not make commission on damage waiver sales, but it does play a major role in our career advancement. On behalf of the rest of the Enterprise family, I apologize for your experience.

I hope you had a lovely trip and this deception did not tarnish it. I want you to know that Robert is an exception. His business practices will catch up with him eventually. Hopefully you will come to find out that the vast majority of us truly care for our customers and understand the value of providing a beneficial service to the community in an honest fashion. Thank you for taking the time to voice your opinion.
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