• Report: #1009464


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  • Submitted: Tue, February 05, 2013
  • Updated: Sun, February 10, 2013

  • Reported By: maria — chelsea Massachusetts United States of America
MARGINAL STREET, CHELSEA MA CHELSEA, Massachusetts United States of America


*UPDATE Employee: Customer Concern

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I rented a car for a weekend and had a small scratch which not visible and just needed a paint over and enterprise is charging me $1500USD for it because according to them labor is worthy $1010USD to pain a small scratch which they stated that paint costed $140USD. I have not paid the bill yet. This is a total ripoff as I had check with multiple companies who stated they would have charged me $250USD to get it done and if get someone I know to do would cost me $76USD. This is a rip off and my insurance don't want to cover the bill. I have contacted Damage Recovery Unit # 866 206 6961 and I can get to anyone its a recording which then hangs up on me. This is a total ripoff as I even have pictures as proof.

I'm not planning on paying this extended amount of bill. Anyone has the DRU right phone#, would appreciated.

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This report was posted on Ripoff Report on 02/05/2013 05:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/ENTERPRISE-RENTAL-CARE/CHELSEA-Massachusetts-02150/ENTERPRISE-RENTAL-CARE-RIP-OFF-FOR-CRATCH-BARRILY-VISABLE-CHELSEA-Massachusetts-1009464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Customer Concern

AUTHOR: Enterprise Rent-A-Car - (USA)


Thank you for bringing this to our attention. As customer service is of the utmost importance, we would like the opportunity to look into this concern for you. Please contact us at care[at]enterprise.com with complete details, including the exact rental location address, your contact information, rental agreement and/or your "DX" or damage claim number and any further information regarding this incident. 

When emailing, please list Reference Number 130210-000252 in the subject line. We look forward to hearing from you.  

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