- Report: #1135841
Report - Rebuttal - Arbitrate
Complaint Review: EPCON Construction - PIC Construction | Ripoff Report Verified™ …businesses you can trust. EPCON CONSTRUCTION Expertise in commercial, retail, big box, schools, hospitality, government, QSR, apartment complexes, tenant improvement, industrial, high end residential, commercial solar systems, & energy management. EPCON dedicates full resources to clients ensuring exceptional customer service & quality projects. EPCON an Arizona commercial & high-end residential design/build firm. Experienced architects, construction management team lead clients through entire design/build process including; advising, architecture, engineering, city approvals, construction, ensuring final project exceeds expectations of clients.
EPCON COMPANY, EPCON SOLAR, EPCON CONSTRUCTION4518 N. 12th St. Phoenix, Arizona USA
PIC Construction / EPCON Construction REVIEW: Customer Satisfaction Commitment: PIC Construction dba EPCON Construction is dedicated to 100% customer satisfaction, PIC Construction dba EPCON Construction has cultivated strategic processes ensuring clients’ success, focusing on creating solutions maximizing clients’ expectations in projects & ventures.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – PIC Construction dba EPCON Construction pledges to always resolve any issues, feel safe, confident & secure when doing business with PIC Construction dba EPCON Construction, recognized by Ripoff Report Verified™ as a safe business service.
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EDitor’s UPDATE: Positive rating and recognition has been given to PIC Construction dba EPCON Construction for its commitment to reliability, dedication, integrity and excellence in customer service.
Ripoff Report’s research of PIC Construction dba EPCON Construction has resulted in the analysis that the company is completely committed to total client satisfaction. This means that we at Ripoff Report have investigated the company and found PIC Construction dba EPCON Construction will work towards finding a mutually satisfactory resolution to any complaints or concerns. PIC Construction dba EPCON Construction deeply analyzes client concerns and views them as an opportunity to learn, grow and evolve towards a more efficient company.
PIC Construction dba EPCON Construction’s principal, PABLO CURIEL, has informed us that his personal philosophy and career have always been motivated by creating a fruitful and beneficial interaction between client and company. [continued below]....
A senior executive of the company shared with us that Mr. CURIEL’s personal business philosophy has always been “structured around functionality, process evaluation, intelligent collaboration and all of it driven by the unwavering need to perform for our customers.” PIC Construction dba EPCON Construction’s mission statement says it all: "At EPCON Construction, one of our key factors to success has been our reputation for integrity and fair dealings. Our reputation continues to be one of our most valuable assets as we look forward to years of growing business. EPCON Construction’s core values are honesty, integrity, respect, team work, commitment, and passion to our clients’ vision for every project we undertake. We deliver what we are contracted to do.
Ripoff Report learned in the course of its review that typical customer feedback reads: “PIC Construction dba EPCON Construction (and Mr. CURIEL) constantly adhered to our timelines, budgets and needs. They communicated all aspects of the project in a timely and effective manner. Their employees are professional yet pleasant and their years of experience were evident from the onset. They found creative solutions to issues and were proactive every step of the way.”
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Pablo Curiel during an on-site inspection held by a third party verification company with no biases toward EPCON Company.
EPCON Company is a company specializing in providing renewable energy & resources to residences in Arizona. EPCON also focuses on providing education to the communities regarding renewable energy, such as hosting seminars at churches, home owners’ associations, and to home owners directly. Leads are acquired through a number of resources, mainly referral and word of mouth. EPCON also employs a telemarketing department to reach out to potential customers and share information, explaining the features and tax benefits of renewable energy. The basic sales process begins with reaching out to the potential customer and determining whether or not that customer has any interest in the renewable resources EPCON provides. If they are interested, then an appointment is scheduled and a sales representative from EPCON will go to the residence to conduct a site assessment, and discuss features, advantages and benefits of renewable energy, based on the customer’s needs. “Every customer in this city that looks at solar has a pretty good size utility bill. The experience they receive is not one of a sales presentation, but of communication. When we go out to the customer, it is more of a relationship,” explains Pablo Curiel, a representative of EPCON.
When a client makes the decision to sign up for a system for their home, the information goes to EPCON’s finance department, and then the general manager contact the customer directly to thank them for their business. “The general manager informs the customers of the sequence of events and how the contractor proceeds through the stages. The information is from start to finish, including all paperwork, utility submissions, jurisdiction submissions, leasing company documents, and financing options. It’s done within 36-39 days. The customer is aware of this time frame,” explains Mr. Curiel. Once the documents are processed through the general manager’s quality control procedures, the project then goes into operations and electrical drawings are submitted for the project before the installation begins. “Each stage, the customer is notified, because there are requirements the leasing and financing companies have that make sure this process takes place. We have to design our program to fit the financing options and leasing option program parameters,” explains Mr. Curiel.
PIC Construction dba EPCON Construction Complaint Resolution
At times, customers may not feel satisfied with the services they received. Mr. Curiel explains that a major issue EPCON experienced occurred last year as a result of a particular leasing company they were working with for customers’ installations. “The leasing company created a major time delay in installations and a lack of product to install because the leasing company had funding issues. We had a number of customer complaints because of this one particular leasing company, and granted, we had some follow up issues on our end because this occurrence basically pulled the carpet from underneath us. All these situations occurred last year because of this one specific company, lack of action, and it hurt our organization tremendously,” states Mr. Curiel. Prior to last year, however, Mr. Curiel explains that they had no customer complaints, no Better Business Bureau complaints, and no employee issues. “If you look at all the complaints, you will see it is pertaining to one particular leasing company. The owners of EPCON do absolutely everything to ensure their tasks are executed, [and] the vendors, the customers, and employees are taken care of,” states Mr. Curiel.
To resolve the issues relating to the leasing company, Mr. Curiel explains that EPCON severed their relationship with that particular leasing company. They also made sure the customers received the appropriate telephone numbers for the area managers and district managers, so they can obtain the services they needed and get the product installed. “We personally went above and beyond to help the customers,” states Mr. Curiel. “For the most part, they customers appreciated the up-front answers and resolution provided. [Some] customers were not happy that the relationship between EPCON and the leasing company was severed. They thought it was the responsibility of EPCON to finish the installation,” he explains.
PIC Construction dba EPCON Construction Improvements to Customer Service
Once a complaint is resolved, EPCON employs a follow-up procedure to ensure the continued satisfaction of their customers. “Once a complaint is resolved, no matter the stage, our company follows up. Relationships in our business are more important than the dollar that is earned,” states Mr. Curiel. “All our customer communication is entered into our CRM software “ZOHO,” which allowed management and employees to use the CRM to inform the customer and employees about all aspects of the customer’s status.” The team at EPCON focuses on communication and strives to contact the customer to update him or her on the status, before the customer feels the need to contact EPCON.
Since receiving complaints on Ripoff Report, EPCON has taken steps to enhance their customer service and follow-up procedures. When a customer complaint comes in, a representative collects the information and informs the manager. “The manager has the seniority and experience to make sure the customer is treated in the highest regard, so the issue does not become a major catastrophe. If there is any reason the issues is escalated to the owner, it’s handled within 24 to 48 hours,” explains Mr. Curiel. EPCON has also taken steps to ensure their employees and treated well and have a positive place to work, by offering vacation, time off, company parties, team building events, competitive pay and commission, and incentives for exempt and non-exempt positions. “We tend to advance employees in the company, rather than hiring from the outside because they have a much better understanding of how the business functions. Each employee is part of a team, as well as an individual,” states Mr. Curiel.
To assure potential clients that the services offered are not faulty or unrealistic, EPCON goes through the necessary licensing, bonding and insurance, as well as meeting certain completion requirements in order to work with the leasing companies. “[This includes] photographs of the installation, adhesive, mounting hardware, and every aspect of the installation. We have inspections which are done by the AHJ as well as the municipalities; every contract is underwritten by the leasing company’s engineering department and approved prior to installation,” explains Mr. Curiel. “We must install by code requirements. It is inspected by a number of people; the designs are approved by a number of people. The finished job is done in a manner which is dictated to EPCON.”
Since receiving complaints through Ripoff Report, the owners of EPCON have focused on ensuring 100% visibility of their company and practices to ensure their customers’ satisfaction. “Visibility taken by trackers, our CRM, and every department is on the same page, and the owners can see exactly what is going on with the business,” explains Mr. Curiel. EPCON recognizes the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “It means that we are willing to do our part to show what we do in a professional and respectable manner, to let our customers know we value what they think about our services. It is something that we hold very highly,” explains Mr. Curiel.
PIC Construction dba EPCON Construction / Statements from the owner Pablo Curiel.
"My name is PABLO CURIEL and I am an owner of PIC Construction dba EPCON Construction. I would like to thank you for taking the time to review PIC Construction dba EPCON Construction. PIC Construction dba EPCON Construction provides a full spectrum construction management team that brings our clients’ ventures and ambitions to reality. From design to finance to construction, our personalized service, creative problem solving and experience create constant optimal returns for our revered customers and partners.”
Reza Bakshai a partner of PIC Construction dba EPCON Construction says,"We appreciate you coming in and taking the time to see our processes from beginning to end. We always strive to provide a great product, keep employees happy and earn customer business by going the extra mile. Sometimes though, there are hurdles you hit in business and construction. It’s how you resolve those problems that really set the pace for a company.”
PIC Construction dba EPCON Construction’s team of professionals takes great pride in their work and feels confident on each project they undertake. The general manager at PIC Construction dba EPCON Construction states "We always get support from Mr. CURIEL as he takes personal interest in the success of thecustomer’s project. It has always been senior management’s policy to work hard and reward all the employees that put so much of their heart into this company’s endeavors.
PIC Construction dba EPCON Construction knows that employees are the bones of this organization and treats them accordingly. Employee feedback and surveys reveal comments such as: "PIC Construction dba EPCON Construction provides a very positive and rewarding work environment. We are encouraged to question the status quo and look for new and more efficient methods of operation. Mr.Curiel has truly provided a home for us to spread our wings and reach our full potential. “ Ripoff Report has learned that PIC Construction dba EPCON Construction’s past and current perspective and approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM PIC Construction dba EPCON Construction.
"By being open to employee suggestions we have already been able to change and isolate two areas in which we were able to lower the cost of doing business my 5%. Portions of those savings were shared with the employees whom had the initiative and inspiration to motivate these company-wide operational changes.”
PIC Construction dba EPCON Construction understands that issues posted on Ripoff Report (whether true or not) are topics that need attention, and are not something to ignore. When analyzed correctly, complaints are a valuable learning opportunity. With the feedback generated by Rip-off Report’s Investigation PIC Construction dba EPCON Construction has made organizational changes, allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. CURIEL, his staff, customers and many of his past and current associates, Ripoff Report is convinced that PIC Construction dba EPCON Construction is committed to a positive customer experience and is always concerned about his employees’ interests.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
EPCON COMPANY, EPCON SOLAR, EPCON CONSTRUCTION PABLO CURIEL, CELESTE PADILLA, REZA BAKSHAI, MELIKA BAKSHAI, PABLO SR. Melika is a lying gross human being. Phoenix Arizona
December 27, 2013
Dear Pablo Sr.,
I just wanted to properly defend myself with the truth that everyone seems to IGNORE & DISMISS. When I started at Epcon, I was not aware of the conditions of the company and the interworking’s. I gave 100% effort under extraordinary conditions. The first week I started, Melika Bakhshai was coming in at ten or eleven o’clock and I would be very busy with tasks that were given to me by multiple people. I was told I worked for you, Celeste and Pablo. Melika would come in at eleven o’clock and my desk would be covered with work and she would tell me stop what I am doing to make HER coffee when she obviously had nothing to do but shop on the internet. On one occasion when I told her I was very busy with assignments from one or all three of you, her response was , “I didn’t mean right this second" like she expected me to stop my assigned duties to make her coffee so she could do her internet shopping. Melika is very bad for the general morale in the office, as everyone knew she does NOTHING, and I mean NOTHING, BUT hired an assistant to do the work she is expected to do. Other people in the office were aware of this and constantly complain about her, then assume that type of work ethic is generally acceptable. I was not hired to wait on Melika. I’ve never waited tables in a restaurant before like Melika has and I didn’t go to college to ever start serving coffee to my co-workers either.
Trust me Pablo, you know well she isn’t employable anywhere else with very little real experience, no qualifications, and a horrible work ethic. Then her and her brother constantly creating problems and acting like they resolved them. Neither one of them are capable of doing much of anything but creating bad habits. This is obvious to other employees and then when coworkers start employing those attitudes, it makes it difficult to instill enthusiasm. And believe me I tried. I was becoming very discouraged by watching the antics of Melika and Reza and listening to other employees constantly complain how they were being abused by management and cheated on payroll. Then I realized you don’t even pay for Christmas or Thanksgiving; national designated holidays. What employer does that???
I negotiated a salary of $45,000 per annum but clearly the Craigslist Ad said $46,000. Then Celeste said she would only hire me at $30,000, but we negotiated my starting salary at $35,000 and promised me $45,000 in 6 months after my start date of employment with Epcon. Why advertise an amount that you can’t pay? Why does everything have to be misleading? Why do you guys not pay your vendors and treat them fairly. The employment agency called me and I told them thanks, but no thanks I had found a position. When I told them who I worked for, their response was, “we are VERY aware of them and their reputation, have you ever researched them? So I Did. The first thing that comes up when I put Epcon was SCAM ALERT.
The Internet was filled with negative information from many of disgruntled employees and consumers as well. Although Celeste doesn’t think I know who the AGs office is but they sure knew about Epcon and my research uncovered all that I feared and worse. Not only does Epcon mistreat their employees but, the entire business is centered on fraudulent schemes, misrepresentation and taking advantage of poor low-income families. I realize some of what I read on the Internet may not be factual or may be biased but when everything you read is negative and accusatory, they can’t all be wrong. I couldn’t believe that Epcon actually thinks they can pay salaried employee’s hourly when it benefits them, then pay them hourly if it benefits them too. If you were well versed in HR, I would think you surely know this is not legal. Celeste laughs at me and disrespects me and her parting remark was I didn’t know about the AGs office. That is insulting and makes her look stupid when she has no idea who my husband is and has represented the National NLRB for years in his earlier legal career. She just has NO RESPECT for ANYONE or anything and then expects others to disregard their family.
When my husband was hospitalized before his surgery, that little wannabe Reza had the audacity to tell me I should have been at the party. Well I’m sorry, but my husband comes before an embarrassing cheap party at a BAR that’s supposed to be a time when employers show gratitude to their employees and a uninformed moron like Melika is instructing us, begging for donations and telling us to put the company name on it, not realizing that people who make charitable donations do so with a SS number as to deduct on federal taxes. Did you really expect people who were not being paid and not being fairly paid to begin with to donate money in the companies name so that you could write it off? All this done 24 hours before the ostensible Christmas party which was a joke and quite embarrassing for me to put my name on it.
My husband warned me people would not like that and he was right. Epcon was laughed at. How DO you show your appreciation to your employees? By inviting them to a bar with a two drink maximum? I don’t drink and neither do some other employees. That’s a joke and celeste and melika thought that was too generous… Everyone laughed about such a perception of what a Christmas party is about. Not at a bar! I would be embarrassed if I were any of you. Do you realize how others perceive this company? How they view some tart like Malika that was afraid her lover might be or interested in me than in her. What a joke. I have a very kind loving and very handsome husband who treats me wonderfully and I don’t partake in workplace shananagens like her. Thanks but no thanks. Little girls like her are a joke. She knows her job hinges on how long Pablo is interested or not in her. She’s so stupid she doesn’t understand she is by far not the only one and he can do far better and will if not already has realized that. Then coming in at ten or eleven with Pablo. How obvious.
Well I hope she is able to keep him occupied because she surely couldn’t get a job anywhere else with her skills or lack thereof or work ethic. Come on Pablo, she has only been a You-tube modeling agency wannabe and worked at a restaurant. That hardly qualifies her to be a Marketing person. Now Musa is the one actually doing her work. Lets get the bigger picture. After being degraded by Celeste over the past days, weeks actually, you will soon see I am not so stupid as she may have you believe. I am well aware of how you defraud innocent consumers, misrepresent everything to a poor fixed income family and then rip them off. This is not Internet periphery, but so very obvious to everyone else, both inside and outside to the public. When we realized what Epcon was really about and how they deceived the consumer, my husband insisted I find another job in a bona fide legal and legitimate company. He was very concerned about this affecting his business in the future being associated with your name.
I defended the three of you to my husband until Celeste started showing her real side and acting like I was stupid when she was actually listening to two liars Like Malika and reza. She has misunderstood my innocence or loyalty as ignorance, which is common in the criminal arena. Are you aware of a group of previous employees that hired an attorney to pursue Epcon on criminal matters and payroll claims and the attorney is presenting it to the AGs office requesting an investigation? Why the hell didn’t anyone tell me about this? Do you think concealing is the best way? I thought very highly of the three of you but all of a sudden through Celeste’s actions with Melika I see a whole new company. I was naive....yes. I believed in all three of you, especially You, Viejo…but when Celeste turned her ways on me a few weeks ago, that turned everything and all that everyone was trying to tell me became evident. I have had a call from an investigator from the state, a call from an attorney representing past employees asking me questions which, my husband wouldn’t allow me to answer, calls from past employees refusing to identify themselves and now I understand it all. You guys run a criminal organization and focus your business on poor fixed income families and then bleed them dry with solar or water sales.
Why would you hire a convicted felon and put him in a monetary position? This is new to me but I’ve been told these types of business with water and solar panels have been around a long time. At this point Pablo, I don’t care what happens to you guys after the way all of you treated me, and you sat by and let it happen. You and Pablo just let everyone do the dirty work and I thought the WORLD of you! I used to tell my husband I wish I had a father like you. I am truly crushed…I thought the world of Celeste until I saw how easily she was swayed by cheap trashy people like Reza and Melika.
Even yesterday, did you see how she quietly removed the pink post-it on the paper she was showing regarding the unemployment? That was part of the proof that I was “all over it” and I kept trying to catch Celeste all last week but she developed a habit of walking away right in the middle of a conversation with me. On my phone, I still have in a text, how I tried like hell to talk with her in an urgent manner on December 19 (before the due date regarding this matter that she used as an excuse to fire me for), but she developed a rude dismissive manner to never answer my calls, text messages or acknowledge me when I physically approached her to talk with her either. It also just seems like in this office people walk up all the time interrupt people’s conversations freely with impunity. No manners, no kindness, nothing! All this sickens me Pablo.
Did someone tell you I actually talked to the investigators and this is retaliation? How could you allow this? I thought you understood HR and I thought you believed in doing the right thing. What your family is doing here is nothing short of organized crime under the legal definitions. And every one of you is mentioned by name on the Internet. Doesn’t that bother you? After a while everyone cannot be classified as disgruntled employees. Everyone that has ever worked here all say the same things. The same terms. “Unbelievable, Illegal, Scammers don’t pay, screw the public, lie to other consumer, misrepresented to purchasers”, all the same over and over. I wasn’t fully aware of how extensive until the past two weeks when it all came together. I watched how my husband handled his business. How his past and current employees spoke of him, how important his clients were to him. It’s the exact opposite here!
I am so disappointed and if you knew all that I have been put through with the games with Malika, the remarks from Reza, you might understand. I think you will agree Melika is just an inexperienced tart so desperate to retain a job she has to pursue the owner to keep it. I can only hope Pablo finds a decent woman and stays away from trash like that instead of bringing it into his business. Where’s the LOYALTY?? One of my Coworkers over heard Melika in her office on her cell phone telling her girlfriend in Texas that she had the easiest job in the world and she can come and go as she pleases, as long as she is with Pablo, HAHAHAHA…..that’s so disgusting and shows the lack of character that exists in that office….But I don’t know how you can’t see this or how you allow your children to conduct a business in such a horrific manner.
Not one person has anything good to say on the Internet, but Elijah about himself in defense of another complaint. Not one Pablo! It’s so bad I have to take you completely off my resume because of the reputation that it’s so widespread. Where’s the character and integrity? In my parting remarks I was told by one of the lawyers who called me that I have little chance of getting paid any accumulated time or even pay but I will say this. By law you were to pay me upon termination and if voluntary by the end of the next pay period. I expect my check and I expect it now. I am not like the others who do not know what to do. If Epcon tries this on me you will sorely regret it. I have enough at this point to open another investigation on Epcon.
One is already in the works from my understanding. I will not hesitate to open a second one if you try this on me. I expect to be paid in full immediately and for my accumulated mileage expenses too. Make no mistake about it Pablo; I will not stand for these games with Epcon. I can leave it alone or close Epcon down within months if I am pushed. There are many people and government agencies out there waiting to close this business. This is the real world Pablo and when you do illegal things you are held accountable and just because others have not done enough doesn’t mean I am the same. You have a mile of past employees and subs with payment complaints. They are civil matters. What I believe the AGs office already has and what I am willing to finish is not civil, it is criminal, its called Fraudulent scams under title 19 of the A.R.S. and there are federal law violations as well.
Tell Celeste to laugh, I dare her? Celeste may think she so powerful amongst the kinds of people she hires with tattoos and what have you, but her saying I don’t even know who the Attorney Generals office is will come back to haunt her if I don’t receive my pay. I was wondering how everyone could be so wrong. Why were people constantly coming in the offices with complaints and subs wanting to get paid but I finally learned how this business works when I overheard Melika instructing sales trainees not to ever speak of the term of the financing that is simply baiting underprivileged or elderly people who may not know better. Are you proud of this Pablo? Seriously call it what you want, disguises it, but these are your children and by being there you are condoning it.
Its just a matter of short time this is all going to crumble around them and I think its incumbent upon you to show them how they are hurting so many people. What if one of those customers was your mother or father?? I thought so highly of you and you have let me down. Celeste and Malika and Reza.......just down right dangerous and ruthless. Why is it that everyone calling or coming in with complaints, its always either Reza or Celeste involved on lying and usually Reza for misleading people.
I am glad this nightmare is over for me because my husband has insisted over and over by what he has read that this was not a bona fide company and was involved in shady dealings and even showed me a very similar case with a water purification company that was indicted in Texas on 330 accounts of fraud and fraudulent schemes. Most the witnesses were either former employees or victims just like here. I really don’t care to see any of you again. Just pay me what you owe me and don’t start that crap like you did with Sue, trying to charge off her hours with false accusations or I will open the doors of hell on Epcon and I won’t give up until you all are behind bars. Don’t believe me.....Try me! You should be shamed Pablo…. I really thought you had character and integrity. At least that’s what you preach.
This report was posted on Ripoff Report on 04/02/2014 07:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/EPCON-COMPANY-EPCON-SOLAR-EPCON-CONSTRUCTION/Phoenix-Arizona-85029/EPCON-COMPANY-EPCON-SOLAR-EPCON-CONSTRUCTION-PABLO-CURIEL-CELESTE-PADILLA-REZA-BAKSHA-1135841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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