• Report: #447046

Complaint Review: EPOCH BILLING

  • Submitted: Tue, April 28, 2009
  • Updated: Mon, June 03, 2013

  • Reported By:San Leandro California
EPOCH BILLING
www.epoch.com Internet U.S.A.

EPOCH ONLINE PROCESSING RIPPED ME OFF FOR $4,000.00. UNKNOWN MEMBERSHIPS FOR FOUR YEARS. Internet

*UPDATE Employee: Epoch - Customer Support

*Consumer Comment: EPOCH got me too!!!

*Consumer Comment: EPOCH got me too!!!

*Consumer Comment: EPOCH got me too!!!

*Consumer Comment: EPOCH got me too!!!

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I was taken for 4 Grand from the Epoch Billing Company. I never knew about this company taking 70 dollars from me a month from me. They took over $4,000.00 from my debit, checking account. I just found out this week.
Someone else, used my card number to purchase memberships I never heard of, and Epoch is the billing company, they even admitted it that I was not the the one who ordered the memberships. Never did Epoch ever emailed me that I had an account with them. This is 5 years,... this went on.

Why would Bank of America let this happen to me? This is a scam company that takes money from people all over the world. Look at, Complaints Epoch. I wrote to the FBI through emails and waiting for a response. What can you do since it went through a Visa Stamped Debit card from Bank of America. How is a person suppose to know if a money was taken out of an account if they never ordered anything?

I noticed Epoch this week on my bank statement.. I thought it was insurance. Who is the bank that ordered this transaction? I have been with Bank of America for 20 years. I never had a problem until this past week, I thought. But I did have a major problem for 5 years and never new it. This is a world wide problem with Epoch.
They did return 60 days back to me but they still took 58 months times $70.00

Bobbyv
San Leandro, California
U.S.A.

This report was posted on Ripoff Report on 04/28/2009 12:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/EPOCH-BILLING/internet/EPOCH-ONLINE-PROCESSING-RIPPED-ME-OFF-FOR-400000-UNKNOWN-MEMBERSHIPS-FOR-FOUR-YEARS-447046. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Epoch - Customer Support

AUTHOR: Epoch - ()

If your card was indeed compromised, the perpetrator had to know some information about you to get the card approved through Epoch's gateway.  And, if there indeed was a theft involved, then that person would not use your email address when making a purchase so Epoch would have no way of contacting you. 

Banks have rules about how much money can be "reversed" in a situation like this.  It is the responsibility of the cardholder to examine their statements and find any errors or eroneous charges.  If your card was indeed compromised you probably had other purchases made by the person who used the card.  In a case such as this you should contact your banks fraud department and have that account closed and get a new card issued. 

Epoch is an approved payment gateway by the Payment Card Industry (PCI) and processes transactions for thousands of merchants.  We carry a top rating with the Better Business Beurea. 

 

- The Team at Epoch

 

 

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#2 Consumer Comment

EPOCH got me too!!!

AUTHOR: <1000.00 A Month - (U.S.A.)

Beware, they also charged my account under manstermed.com
I was fortunate enough to notice the activity on my account within a month. I'm that poor. (ha ha, but really) I called the number that showed up on my bank statement, and was forwarded to a voice mail giving hours for the Christmas season. (It was February by then.) I called my bank's debit fraud team, and they actually got a hold of a person, a real person. A rude person. She interrupted me several times, and then accused me of ordering porn on a third party call with my personal banker! I remember this woman's name specifically, but feel that it would be inappropriate to single her out, but I do feel that she is a product of an unscrupulous and deceptive company. I still wasn't even sure how they got my info let alone what was needed to set up a recurring transaction. I finally got an agreement that whatever it was, was cancelled and I would not have to worry about it anymore. The same calendar day, the next month, they tried again under the manstermed.com name. It posted as Epoch.com within the day and I was on the phone again. Since then, I've had to shut down my bank account, I don't feel that it is secure once Epoch has been into it. I'd feel safer eating off the floor of a public restroom than having any further contact with Epoch or it's affiliates. This does not seem to be an isolated incident! WHY ARE THEY STILL IN BUSINESS?!!
Sorry for the caps.
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#3 Consumer Comment

EPOCH got me too!!!

AUTHOR: <1000.00 A Month - (U.S.A.)

Beware, they also charged my account under manstermed.com
I was fortunate enough to notice the activity on my account within a month. I'm that poor. (ha ha, but really) I called the number that showed up on my bank statement, and was forwarded to a voice mail giving hours for the Christmas season. (It was February by then.) I called my bank's debit fraud team, and they actually got a hold of a person, a real person. A rude person. She interrupted me several times, and then accused me of ordering porn on a third party call with my personal banker! I remember this woman's name specifically, but feel that it would be inappropriate to single her out, but I do feel that she is a product of an unscrupulous and deceptive company. I still wasn't even sure how they got my info let alone what was needed to set up a recurring transaction. I finally got an agreement that whatever it was, was cancelled and I would not have to worry about it anymore. The same calendar day, the next month, they tried again under the manstermed.com name. It posted as Epoch.com within the day and I was on the phone again. Since then, I've had to shut down my bank account, I don't feel that it is secure once Epoch has been into it. I'd feel safer eating off the floor of a public restroom than having any further contact with Epoch or it's affiliates. This does not seem to be an isolated incident! WHY ARE THEY STILL IN BUSINESS?!!
Sorry for the caps.
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#4 Consumer Comment

EPOCH got me too!!!

AUTHOR: <1000.00 A Month - (U.S.A.)

Beware, they also charged my account under manstermed.com
I was fortunate enough to notice the activity on my account within a month. I'm that poor. (ha ha, but really) I called the number that showed up on my bank statement, and was forwarded to a voice mail giving hours for the Christmas season. (It was February by then.) I called my bank's debit fraud team, and they actually got a hold of a person, a real person. A rude person. She interrupted me several times, and then accused me of ordering porn on a third party call with my personal banker! I remember this woman's name specifically, but feel that it would be inappropriate to single her out, but I do feel that she is a product of an unscrupulous and deceptive company. I still wasn't even sure how they got my info let alone what was needed to set up a recurring transaction. I finally got an agreement that whatever it was, was cancelled and I would not have to worry about it anymore. The same calendar day, the next month, they tried again under the manstermed.com name. It posted as Epoch.com within the day and I was on the phone again. Since then, I've had to shut down my bank account, I don't feel that it is secure once Epoch has been into it. I'd feel safer eating off the floor of a public restroom than having any further contact with Epoch or it's affiliates. This does not seem to be an isolated incident! WHY ARE THEY STILL IN BUSINESS?!!
Sorry for the caps.
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#5 Consumer Comment

EPOCH got me too!!!

AUTHOR: <1000.00 A Month - (U.S.A.)

Beware, they also charged my account under manstermed.com
I was fortunate enough to notice the activity on my account within a month. I'm that poor. (ha ha, but really) I called the number that showed up on my bank statement, and was forwarded to a voice mail giving hours for the Christmas season. (It was February by then.) I called my bank's debit fraud team, and they actually got a hold of a person, a real person. A rude person. She interrupted me several times, and then accused me of ordering porn on a third party call with my personal banker! I remember this woman's name specifically, but feel that it would be inappropriate to single her out, but I do feel that she is a product of an unscrupulous and deceptive company. I still wasn't even sure how they got my info let alone what was needed to set up a recurring transaction. I finally got an agreement that whatever it was, was cancelled and I would not have to worry about it anymore. The same calendar day, the next month, they tried again under the manstermed.com name. It posted as Epoch.com within the day and I was on the phone again. Since then, I've had to shut down my bank account, I don't feel that it is secure once Epoch has been into it. I'd feel safer eating off the floor of a public restroom than having any further contact with Epoch or it's affiliates. This does not seem to be an isolated incident! WHY ARE THEY STILL IN BUSINESS?!!
Sorry for the caps.
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