• Report: #697089

Complaint Review: EPS 90 Electronic Payment Systems

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  • Submitted: Fri, February 18, 2011
  • Updated: Wed, April 27, 2011

  • Reported By: Maverick — Centennial Colorado United States of America
EPS 90 Electronic Payment Systems
Denver, Colorado United States of America

EPS 90 Electronic Payment Systems 90 Day Check Hold Program & Credit Card Processing is Deceptive to Consumers & it's onwn employees. Denver, Colorado

*UPDATE Employee: NO WAY?

*General Comment: Don't blame the company

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The hard economic times have hit all of us and as a professional with over 15 years finance experience I even tried to work for one of these companies.  I'm one of those business professionals that can sell ice water to an Eskimo so when I hear that this place was simply providing me with set appointments I knew I could make money providing a service the business owner wanted.  After all they must have been told what the program was for and why I was going out to visit them...right?  NO WAY!

I was provided with appointments from Golden to Strasburg on the same day, with Northglenn and Central Denver tossed in with no rime or reason for the placement.  I traveled between 150-200 miles each day with no success, many no shows and all prospective clients not having any idea what product I was selling.  After the second day I questioned their method of interview only to be told not to question it, not to call the client before my appointments and that they would try and make the appointments better. [continued below]....
.....  As a former sales trainer for AT&T I even offered techniques on how to qualify the appointments but was simply told that the manager has over 12 years in the merchant services business and knows best.

On my third day I had 3 no shows and before driving all the way out to Strasburg I called the client and reviewed the program highlights and got the solid appointment and eventually after staying out until 9 pm the deal.  As a professional I know what to ask the trainer and during the training session I was told that the client has a 3 day right of recession after signing the contract.  As with many financial contracts where a salesperson visits you.   My client did cancel the program based on my interpretation of the contract and my training provided by EPS 90.  I was tired of the deceptive treatment to me by the company and the lack of thorough interview to make appointments so I resigned on the day my only client cancelled their agreement. 

As a financial professional I have other services I offer my clients AFTER a sale is complete, so I always keep an open communication with my clients, even after they cancel.  A week after leaving EPS 90 I was contacted by my only sale {and cancellation} client and told that EPS 90 was harassing her because the cancellation she did was not "legal".  She was told that once she signs the contract she can not cancel even though her and I red the contract and she followed all procedures to cancel legally.  She called me and the office, she faxed me and the office and she sent a certified letter to the office letting them know she cancelled within the 3 days.  She performed everything according to the contract and EPS 90 still will not let her out of the contract.

My client was even told that I was "fired" and that EPS 90 is having trouble with 3 other contracts I signed up.   All lies because I have a video of me resigning and a video of me making a presentation on YouTube as evidence.  EPS 90 is apparently not a company anyone should do business with, given the way they do business they are simply waiting for someone to be deceived and not know their rights under the law, or simply give up and take their 4 year commitment on equipment and processing.

After years of wondering why there are always dozens of processing company hiring ads on the net and paper now I know why.  It's such a dirty business I would rank it up there with Pawn Shops and Loan Sharks and at least those 2 don't keep taking you for 4 years.  My recommendation after learning the business first hand would be to stick with Internet processing even though it's at a higher price, well worth not having to sign a commitment to these Vulture companies.

These companies are paying $2k-$4k in commissions on new business they bring in so you can bet that even the most honest salesperson in the past will be swayed to not tell the complete truth or omit important facts to have you sign on the dotted line.  I have always valued my integrity and honesty above all and this experience makes me feel like I compromised that even though I didn't do anything wrong.  Guilty by association is still guilty and I will never make this mistake again.


This report was posted on Ripoff Report on 02/18/2011 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/EPS-90-Electronic-Payment-Systems/Denver-Colorado-80121/EPS-90-Electronic-Payment-Systems-90-Day-Check-Hold-Program-Credit-Card-Processing-is-De-697089. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

NO WAY?

AUTHOR: client 101 - (United States of America)

I've worked at EPS for over a year now, so i definitely know that every single agent is very well trained. Its really sad to see that how you as an agent for EPS claims to be unaware about the cancellation procedure and not know how to explain the contract correctly when every single one of our agents is trained the same and our contract has never been changed since the company opened, and about the 4 years thing I honestly think you might me confusing us with another compay as for every single one of our contracts is a year to year contract not 4 years. And are you really talking about being an honest saleman? when you where the one that said " I'm one of those business professionals that can sell ice water to an Eskimo" if you ask me that is not a very honest thing to do.
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#2 General Comment

Don't blame the company

AUTHOR: Anonymous - (U.S.A.)

Electronic Payment Systems has been in business for a long time.

They contract with ISO or independent sales organizations or individual reps.

It's very similar to a Ford or other automotive dealership. Don't blame the manufacturer when an independent sales organization or dealer misleads the end user about the product.

The three day right to resend is a federal law and only applies to businesses conducting business
at a consumers residence.  It does not apply to B2B sales. Your assumption of the right to cancel
was a bad assumption on your part.

If you had appointments that were not appointments then you were mislead by the independent
sales company. Not EPS90

I do the same thing for a ISO in Denver and they send me to appointments that for the most
part are good appointments. But they probably qualify the appointment better than the
ISO you worked with.

I unfortunately cannot sell ice to Eskimos and have a pretty good success rate of sales to
appointments. I give all costs associated with the program. I don't stretch the truth to make a sale.

I do know reps that do exaggerate but that's on them.

I also do a fair amount of cold calling on my own so that if an appointment blows out I will cold
call and generate my own leads. I don't let a telemarketing team determine my lifestyle or
whether or not my bills get paid.

I don't want to bash you however if you are a financial professional maybe you should be doing
financial work and not sales.

The ISO I work with does not pay me 2-3k per deal and that's fine with me. I still do okay. I give up some of my commission to them so they can run the paperwork, install the system, and supply some decent leads. I just want to make my sales and take good care of my family.
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