• Report: #833673

Complaint Review: EPS, ELECTRONIC PAYMENT SYSTEMS

  • Submitted: Fri, February 03, 2012
  • Updated: Thu, August 09, 2012

  • Reported By: Robert — Fontana California United States of America
EPS, ELECTRONIC PAYMENT SYSTEMS
6472 s Quebec St. Inglewood, Colorado United States of America

EPS, ELECTRONIC PAYMENT SYSTEMS I had the hardest time trying to cancel. They gave me a small window of time to cancel. They kept taking money out of my account, I finally cancel in march of 2011 and I just found out that they debit stole money, Inglewood Colorado*EDitor's Suggestions on how to get your money back into your bank account when someone wrongfully takes it from you!

*Consumer Comment: Scammers

*Consumer Comment: EPS Great Company!

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I was customer of EPS. As soon as I decided to get another processing company (my bank), they gave me a hard time verbally about why do I want to change. They wouldn't stop taking money out of my account as they said that I missed the time to cancel by two days so I have to wait for another year to pass. The next year came and they said the same thing. By this time I ask for a specific date for next year to cancel.

They did and I cancel in March of 2011, they stop debiting my account until December 2011 and they debited my account again. I called and they said they can't guarantee my request of refunding my money but they would see what they can do. They did admit that I am a cancel customer as of March 2011! This company is a scam. When I ask both customer service people what their names were neither wanted to give me this info. When as if I could speak to the owner I was denied both times on the account they said that the owner will not take call from customers.


EDitor's Suggestions on how to get your money back!


HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 02/03/2012 08:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/EPS-ELECTRONIC-PAYMENT-SYSTEMS/Inglewood-Colorado-/EPS-ELECTRONIC-PAYMENT-SYSTEMS-I-had-the-hardest-time-trying-to-cancel-They-gave-me-a-sm-833673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

Scammers

AUTHOR: Andrea McCrory - ()

Check out my Facebook page, EPS Are Scammers. Like and share. The more people we warn about this company the better. They dishonest and steel from small businesses. Disreguard comment from an obvious employee.

 

Thank you 

Andrea McCrory

McCrory's Jewelry

Vernon, IN

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#2 Consumer Comment

EPS Great Company!

AUTHOR: AwareCustomer - (United States of America)

I have been a customer of EPS using their credit card processing services for the past 4 years & when my contract was up I decided to research other credit card processing companies, not because I wasn't happy with them (i was) but I wanted to see if i could save money.  Through my intensive research & quotes from 6 others, I found that I
am indeed getting the best rates available in addition to the standard fees all being lower with EPS. 

I was shocked to see complaints here on RipOff Report so decided to read through them all.  After reading through them & EPS rebuttals, I have come to the conclusion that EPS is still a great company & i will continue to do business with them as they have done everything possible within reason to rectify these complaints & I applaud that.
As a small business owner I also know the golden rule that the customer is always right, but let's face, sometimes they really aren't.  I believe all businesses have encountered customers who no matter what you do to make them happy they simply will never be satisfied & I've come to learn over the years that those are the type of customers a
business is better off without.  I have never in the 4 years of processing with them had my bank account debited any unauthorized or unusual amounts & don't believe they would still be in business if that were really the case.

I have had very good experiences with EPS & decided to post this as it doesn't seem fair for any business to get their reputation trashed because of customer complaints from not getting their way. EPS customer service has always been very polite & helpful when I've had questions. I even used their tech support once which saved me from
losing sales when my system went down over the weekend & a real person answers their support lines 24/7.  Needless to say, when evaluating EPS against other companies, they are not only by far the lowest cost & but also the best service so I decided to renew my contract with them. I even added their No credit check payment program
& am looking forward to offering this new option to my customers. 

I would highly recommend doing business with EPS!
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