- Report: #1074584
Report - Rebuttal - Arbitrate
Complaint Review: EPSON AMERICA, Inc.
EPSON AMERICA, Inc.3840 Kilroy Airport Way Long Beach, California USA
EPSON AMERICA, Inc. $23,000.00 Epson Stylus Pro GS6000 and can't get print heads Long Beach California
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Contacted local rep (Professional Marketing in Chandler, AZ) and purchased a new $23,000.00 Epson Stylus Pro GS6000 3 years ago bought an Epson preferred extended warrantee that expired 2 months ago. Called local rep and was told they were busy and the earliest appointment would be 10 days. This printer our only source of income for our business generating $1,000.00 a day. Several call were made and I thought we were making progress and promised a repair as of today. We are now 14 days from the initial call and phone calls are not being returned. I called another service company and they said print heads are out of stock with Epson and a new shipment will arrive on September 13th and will be shipped out as orders are received. No confirmation I will get mine at that time.
I will not recommend or purchase any more Epson Professional Imaging Products by Epson America, Inc. or trust my business to Professional Marketing. Try Mimaki, Roland, Cannon, Mutoch or Hewlett Packard.
This report was posted on Ripoff Report on 08/09/2013 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/EPSON-AMERICA-Inc/Long-Beach-California-90809/EPSON-AMERICA-Inc-2300000-Epson-Stylus-Pro-GS6000-and-cant-get-print-heads-Long-Be-1074584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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