- Report: #1027469
Report - Rebuttal - Arbitrate
Complaint Review: EQUINOX DNA
EQUINOX DNA14953 Heritagecrest Way Suite C, Internet United States of America
EQUINOX DNA EnVisage-Skin.com 14-day Trial Rip Off, Internet
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However, the free trial is not really 14 days, and even if you have called and cancelled within the 14 days, say day 13 or 14 (by the time you get through) it's too late. Your card has been charged and you will not get refunded.
In addition, the $4.95 trial offer was sent to my bank in GB funds (through skinbeauties GB) as $7.95. Email of apology was received and a refund sent to my bank for the over-charge amount from GB to US$.
Equinox DNA said they sent an email with customer service address if after hours. THERE was NEVER any email sent to me. Sheridan Labs Inc., 14953 Heritagecrest Way Suite C, Bluffdale, UT - 84065 1-855-441-7912. Customer svc. mgr (Larry) said they were in Nevada.
This report was posted on Ripoff Report on 03/12/2013 09:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/EQUINOX-DNA/internet/EQUINOX-DNA-EnVisage-Skincom-14-day-Trial-Rip-Off-Internet-1027469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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