- Report: #943942
Report - Rebuttal - Arbitrate
Complaint Review: ER Lane and Associates
ER Lane and Associates2695 Villa Creek Dr. Suite 145 Dallas, Texas United States of America
ER Lane and Associates NO ACTION and RIPPED OFF Dallas Texas
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After a few weeks I got a letter in the mail from the City of Richardson advising of my new court date. I found it odd that I didn't get anything from my attorney not a call, not an email, not even a letter in the mail. So I emailed them to advise of my letter and to ask what the status was since I hadn't received anything. I never got responded to.
Sept 18th I get an email that simply says in the subject line "Court Results"...so I open it and it is a stamped lettter from the court showing my ENTIRE ticket amount is due in 10 days AND that I am no longer eligible for Deffered Adjudication, Defensive Driving or Dismissal of an Expired Violation?
So what exactly did I hire this lawyer for? To take my $60.00 and get me nothing? Not even keep it off my record?? I call the Lawyer and they tell me its because I didn't show up in court? The last I checked that is what I hired you for and that is what your JOB is....to represent me besides the fact that the person on the phone told me that I didn't neet to show up at court that the Lawyer handles that for me. So I was not letting it go, I then called back another time and spoke to a somewhat intelligent Ms. LISA...who was very caring and seemed concerned and that I something seemed wrong and she would get back to me after she spoke to the lawyer. Well I didn't hear from her so called her back only this time to speak to MR. HYDE...she was completely different on the phone and yelled at me and told me that if I could have done better I should have done it myself and she wouldn't reccomment me hiring them for another of my tickets and would not let me speak after she asked me "what exactly is it I want for them to do about this??" HHHHHMMM let me see, HOW ABOUT YOUR JOB! she said my feelings were not important to her and that she does not know why the lawyer could not get anything better than what he got me which was nothing, and that if i wanted better results that I should go myself to the court and request time with the Judge......REALLY? And when I do, and I do get better results maybe I should go back to them and get an application and get a job there since obviously they cannot do their job right or with any profesionalism. She then hung up on me. It seems to me that the CUSTOMER is always right and you should treat them with respect and be professional. This lady knew nothing about those concepts. I reported them to the BBB and filed a complaint. This is a very bad company to do business with and I would not recommend them to anyone wanting RESULTS.
This report was posted on Ripoff Report on 09/20/2012 07:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/ER-Lane-and-Associates/Dallas-Texas-75234/ER-Lane-and-Associates-NO-ACTION-and-RIPPED-OFF-Dallas-Texas-943942. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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