• Report: #504774

Complaint Review: ESBI, UnitedTel, LLC

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  • Submitted: Mon, October 05, 2009
  • Updated: Tue, January 26, 2010

  • Reported By: Blue — Auburn California USA
ESBI, UnitedTel, LLC
795 Folsom St 1st Floor San Francisco, California United States of America

ESBI - UnitedTel -ClickSpark - AT&T sent a bill to me on behalf of UntiedTel. I did not authorize this. UnitedTel claims that I signed up for their service on the web, which is false. I filed a complaint with CPUC, but they coul San Francisco, California

*Author of original report: UnitedTel

*UPDATE Employee: solution

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After being with AT&T for over 12 years, I was suddenly charged with services I didn't order or authorize from UnitedTel.  I called UnitedTel and was told that I would not be charged any more and that they would credit my account.  Next month's bill still had charges from them.  I called again.  Got the same promise.  Called AT&T to ask them why they allowed such unauthorized practices and if there was a way to prevent this in the future.  They said I could get 3rd party billing block.  I did.  That's when all hell broke loose.

Because of UnitedTel's scam, and the fact that AT&T does not check these things, I got my internet and mobile phone both disconnected (they're from AT&T companies that AT&T considers 3rd party even tho they share the same name).

I called UnitedTel 3 times and talked to a supervisor who finally swore to me that they would no longer bill me and that I would be credited.  They gave me the credit, but AT&T really messed up our internet connection that we've had since 1997.

I filed a complaint with CPUC.  The attorneys for UnitedTel responded to CPUC with a copy of the web page that supposedly proved that I had ordered from them on line.  There were so many things wrong with that "proof" page that I called CPUC and they advised me to pursue this with the FCC as this was an internet complaint.

Now my mother who is 83 years old has just been hit by this UnitedTel scam.  Others I have talked to have also been hit.  I now believe that AT&T is fully cooperating with this company and its scam or maybe AT&T has been hacked by this company.  Too many people are getting hit by this.

This report was posted on Ripoff Report on 10/05/2009 05:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/ESBI-UnitedTel-LLC/San-Francisco-California-94107/ESBI-UnitedTel-ClickSpark-ATT-sent-a-bill-to-me-on-behalf-of-UntiedTel-I-did-not-a-504774. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

UnitedTel

AUTHOR: Blue Oyster - (USA)

Thanks for the offer of help, however, after many calls to UnitedTel, I finally got my refund.  The issue is not the money so much as it is that AT&T allows/cooperates with 3rd party billing without customer verification.  That gives companies like UnitedTel a blank check to cram whatever they want on to a customer's phone bill and reap huge amounts of money.  ALSO, since AT&T considers their own internet and cellular service branches as 3rd party billers, if you get 3rd party billing block, you lose your internet and cell service.  Keep checking your phone bills, folks.
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#2 UPDATE Employee

solution

AUTHOR: MilitantMind - (USA)

i can get your money back. i work for the call center ttc marketing solutions that handles customer care for united tel, im the person you speak to on the other side. you probably fell under their loop holes that denied you the refund. i know how, i handle refunds everyday and denied them everyday, unfortunately its my job but im trying to get the program eliminated -- evega59@yahoo.com, list the subject as UNITED TEL
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