- Report: #282312
Report - Rebuttal - Arbitrate
Complaint Review: ESBI
ESBI492C Cedar Ln # 396 Teaneck, New Jersey U.S.A.
ESBI, Email Discounts Fraudulent charges added to my AT&T Phone Bill from 3rd Party service I never signed up for Teaneck New Jersey
*Consumer Comment: I was hit this month too
*Consumer Comment: I got caught in this also!
*UPDATE Employee: I can Explain...ATT EMPLOYEE
*Consumer Suggestion: Email Discounts LLC: DO NOT ENTER FREE DRAWINGS/GIVEAWAYS ONLINE! The 'fine print' you don't read costs you $14.95
*UPDATE Employee: Customer Care
*UPDATE Employee: Please contact us for assistance
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I was charged:
$14.95 on Oct 8 with tax = $16.07
$14.95 on Sept 7 with tax = $16.07
$14.95 on Aug 7 with tax = $16.07
On Oct 31, 2007 I called their customer service number 1-888-288-3724 that was on my phone bill. I spoke with a representative from ESBI, who informed me that someone using my name, home phone, and mailing address, but a false email and incorrect birth date , had signed me up for this service back in July 2007. I told the representative to reverse the fraudulent charges, and cancel this false account. I was told by the representative that the refund would be sent within 3-5 business days but the other two refunds would have to be processed by another department since they were from more than 30 days ago.
I contacted AT&T and told them to block all third party companies who have the ability to add charges on my phone bill without my consent or knowledge. AT&T is putting the charges on dispute so I will not be charged late fees for not paying them. I am waiting to see the results so far. I asked AT&T if this happens a lot, and the AT&T rep said it does. This is unacceptable and fraudulent, and this type of activity should be prosecuted.
I have also filed a report on Better Business Bureau (bbb.org).
This report was posted on Ripoff Report on 11/01/2007 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/ESBI/Teaneck-New-Jersey-07666/ESBI-Email-Discounts-Fraudulent-charges-added-to-my-ATT-Phone-Bill-from-3rd-Party-servi-282312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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