• Report: #372778

Complaint Review: ESBI

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  • Submitted: Sun, September 14, 2008
  • Updated: Thu, September 18, 2008

  • Reported By:Las Vegas Nevada
ESBI
ESBI.com Internet U.S.A.

ESBI charged my Embarq phone bill 14.95 for email services I did not request. Internet

*Consumer Comment: Call the third party co

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My Embarq phone bill included a charge of 14.95 for ESBI email. I never heard of ESBI nor did I ever sign up for email with them. I emailed them to remove this charge from Embarq but have had no response.

Terry
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 09/14/2008 08:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/ESBI/internet/ESBI-charged-my-Embarq-phone-bill-1495-for-email-services-I-did-not-request-Internet-372778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Call the third party co

AUTHOR: The Fone Rep - (U.S.A.)

Due to the Nafta Law Embarq by law has to allow third partys to charge on their bill. You get these charges by filling out surveys online, or simply clicking on a 'pop up'. Unknown to most, you are agreeing to take their service by simply clicking. You can call the third party company and get specific details like who authorized the charge. Tell them to cancel the service and demand a refund. Your better off paying the Embarq bill in full, because any credits issued back will take 2-3 mos, and if you keep deducting it from the bill it shows as 'previous balance' on the bill and can cause late fees. I know this is frustrating, but try to pay attention on who is using the computer and what they click.
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