- Report: #1123079
Report - Rebuttal - Arbitrate
Complaint Review: EVO Merchant Services51
EVO Merchant Services51515 Broadhollow Rd Melville, New York USA
EVO Merchant Services Continued debiting our checking account for monthly fees after we switched our account to another provider. Melville New York
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We were contacted by another service provider with a better rate on 9/15/13 about switching our account to them. The new company said they would notify EVO that we were switching. On 9/26/13 I received an angry phone call from Andra Carley (out of Montreal, Canada) saying that they would match any offer from any other carrier and why had we not given her a chance to match the rate. I asked why they would not just give us the new rates instead of having to wait for someone to make a better offer. I said we had already agreed to switch.
We left town the next day and were gone for 7 weeks. I noticed on my bank records that I was still getting charged monthly and annual charges from EVO. We were charged a total of $535.19 over a 5 month period for services we did not receive or want.
I called EVO on 2/12/14 and talked to Andra Carley. She informed me that she had tried to call me six times after our initial conversation of 9/26/13. In the next breath she says that EVO was not notified that we were terminating business with them. I asked if she did not know we were terminating, how did she know to call me on 9/26/13. She then said that our termination has to be written and they don't take the written notification from another provider as a termination notice. I then asked her why she terminated our contract with our previous provider when we signed up with EVO. She had no answer for that one. When I said I wanted the $535.19 in fraudulent charges reversed and re-deposited into our checking account she rudely replied that was not going to happen because we did not properly terminate our service.
Merchants beware! Anytime you get a call from a company wanting you to switch they are probably just a bunch of scammers just like EVO. We are switching back to either COSTCO, USAA, or our local bank.
This report was posted on Ripoff Report on 02/12/2014 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/EVO-Merchant-Services51/Melville-New-York-11747/EVO-Merchant-Services-Continued-debiting-our-checking-account-for-monthly-fees-after-we-s-1123079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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