• Report: #1071659

Complaint Review: EXCEDE Internet service & Direct TV

  • Submitted: Wed, July 31, 2013
  • Updated: Tue, June 03, 2014

  • Reported By: Brad / Jen — Hanford California
EXCEDE Internet service & Direct TV
Internet USA

EXCEDE Internet service & Direct TV Excede internet service and Directv is a SCAM Internet

*General Comment: Burned by DirecPc which I am guessing is now Exede??

*Author of original report: unprofessional

*Author of original report: continued run around....

*UPDATE Employee: Hello!

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Excede internet….  Where do I start.   First, the installer is 4 hours late.  Then even though its free installation, he states there mount for the dish won’t work on my house (even though direcTV had no problem mounting their dish) and the other mount will cost $50, and ask to right a personal check to him personally with no receipt given.  I called exceed, they stated that was normal.  Once its hooked up, I realize there is no wireless connection….   Installer states, O’ you need to buy a wireless router elsewhere, even though there is a hiding $10 a month charge to “rent” their non wireless router (which was not disclosed at sign up).   Then the service, Its soooo slow.  Can’t watch steaming movies, not consistent enough connection to do downloads, too slow for my kids to play xbox online.  Then there is the data plan…..   What internet company puts a limit on data that can be used????   Apparently Excede does. 

For $49.95+9.99 a month, you get a whole 10G….. that was gone in less than 5 days.  So now unless we pay $79.95+9.99 for 15G or $129.95+9..99 for 25G (which will last maybe two weeks) we are at DIAL-UP speed!!!!???  56K!!!  Remember that????   In modern times, this renders your internet useless.  I contacted Excede to cancel this service offering to pay the $149 install (minus the scam $50 charge) that was waved, since we haven’t had the service for 2 weeks yet.  I was told we could not cancel, we are locked in for 24 months(2 years) (also not stated at time of sign up), or pay a $345 penalty, and make my DirecTV go up $10 a month due to no longer being “bundled.”   This Excede service is based around for people in rural areas where no other service is available, (stated by the Excede operator).  Well I’m not in a rural area, so why was this service offered and upsold by DirecTV??????

 Why was none of these short comings explained by DirecTV or exceed at time of sign up?  EXCEDE is a total SCAM and the fact that DirecTV tricks their new customers to signing up with EXCEDE they are an active participant in this SCAM.  This is the worst company I have ever dealt with.  DirecTV stated there is nothing they can do, and EXCEDE is the only company they will offer to me.

 I want out of this so called “24mo contract” with EXCEDE so I can purchase an internet provider that works.    


This report was posted on Ripoff Report on 07/31/2013 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/EXCEDE-Internet-service-Direct-TV/internet/EXCEDE-Internet-service-Direct-TV-Excede-internet-service-and-Directv-is-a-SCAM-Interne-1071659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Burned by DirecPc which I am guessing is now Exede??

AUTHOR: AMS - ()

Back years ago, we bought DirecPC. I am not sure if that is what Exede is now but it sounds like it is very similar. We had to install it ourselves, because they wanted 200 dollars to just come out and slap it on a pole we already had in the yard that was previously used for a C Band. Then the Data plan was horrid. They would only allow you 700MB a month, yes that is right 700MB a MONTH or they throttle you down to 56k. There was nothing higher, no more that you could purchase. Satellte internet is a joke. I am sorry that you have had trouble with this, it sucks if you live in a area where broadband just doesn't go. We are in a DSL area, but right on the border. If we lived another mile down the road, we would be dial up. Although, more than likely have to find a crappy satellite internet but I am glad that we have atleast DSL. 

DirecPC would not budge on their contract, but I told them it was either let me out of it or I was calling a lawyer. The throttle was horrid especially being that 700MB was not enough to even stream a movie online. I didn't realize that it was in their fine print, they don't tell you these things when you call them to get the service going. They also don't tell you that you might as well not even get online games, because the latency is so terrible that you will not even be able to login to a game. 

I just hope that they will work with you, Exede was showing on the TV the other day and my husband spoke up about it. I told him, its satellite internet not even fooling with it.

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#2 Author of original report

unprofessional

AUTHOR: Brad / Jen - ()

 WOW, How unprofessional.  But not a suprise.  when will somebody step in a get this company undercontrol and stop them from taking advantage of people??    DirectV Shame on you for being partners with these people!

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#3 Author of original report

continued run around....

AUTHOR: Brad / Jen - ()

Exede cotinues to state I am under contract, claiming I "electronically" signed during the install, which I now believe may have been done by their own installer as he was the only one using our computer at the time of the install.  

after reading more about them on line, as well as their sister companies, wildblue and viasat, I am Horrified.

 

http://www.consumeraffairs.com/internet/wild_blue.html

 

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#4 UPDATE Employee

Hello!

AUTHOR: Exede Lizz - ()

We have been corresponding in regards to your account. I most certainly would like to get this resolved. Please get back to me once you have an available minute.

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