- Report: #1071659
Report - Rebuttal - Arbitrate
Complaint Review: EXCEDE Internet service & Direct TV
EXCEDE Internet service & Direct TVInternet USA
EXCEDE Internet service & Direct TV Excede internet service and Directv is a SCAM Internet
*General Comment: Burned by DirecPc which I am guessing is now Exede??
*Author of original report: unprofessional
*Author of original report: continued run around....
*UPDATE Employee: Hello!
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Excede internet…. Where do I start. First, the installer is 4 hours late. Then even though its free installation, he states there mount for the dish won’t work on my house (even though direcTV had no problem mounting their dish) and the other mount will cost $50, and ask to right a personal check to him personally with no receipt given. I called exceed, they stated that was normal. Once its hooked up, I realize there is no wireless connection…. Installer states, O’ you need to buy a wireless router elsewhere, even though there is a hiding $10 a month charge to “rent” their non wireless router (which was not disclosed at sign up). Then the service, Its soooo slow. Can’t watch steaming movies, not consistent enough connection to do downloads, too slow for my kids to play xbox online. Then there is the data plan….. What internet company puts a limit on data that can be used???? Apparently Excede does.
For $49.95+9.99 a month, you get a whole 10G….. that was gone in less than 5 days. So now unless we pay $79.95+9.99 for 15G or $129.95+9..99 for 25G (which will last maybe two weeks) we are at DIAL-UP speed!!!!??? 56K!!! Remember that???? In modern times, this renders your internet useless. I contacted Excede to cancel this service offering to pay the $149 install (minus the scam $50 charge) that was waved, since we haven’t had the service for 2 weeks yet. I was told we could not cancel, we are locked in for 24 months(2 years) (also not stated at time of sign up), or pay a $345 penalty, and make my DirecTV go up $10 a month due to no longer being “bundled.” This Excede service is based around for people in rural areas where no other service is available, (stated by the Excede operator). Well I’m not in a rural area, so why was this service offered and upsold by DirecTV??????
Why was none of these short comings explained by DirecTV or exceed at time of sign up? EXCEDE is a total SCAM and the fact that DirecTV tricks their new customers to signing up with EXCEDE they are an active participant in this SCAM. This is the worst company I have ever dealt with. DirecTV stated there is nothing they can do, and EXCEDE is the only company they will offer to me.
I want out of this so called “24mo contract” with EXCEDE so I can purchase an internet provider that works.
This report was posted on Ripoff Report on 07/31/2013 07:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/EXCEDE-Internet-service-Direct-TV/internet/EXCEDE-Internet-service-Direct-TV-Excede-internet-service-and-Directv-is-a-SCAM-Interne-1071659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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