- Report: #985692
Report - Rebuttal - Arbitrate
Complaint Review: EXEDE ViaSAT Internet
EXEDE ViaSAT InternetInternet United States of America
EXEDE ViaSAT Internet EXEDE Satellite Internet does not work with online college classes provided by Pearson ED , Internet
*Author of original report: Should have stated in Rebuttal: Initial connectivity to www.myitlab.com 100% improved but navigation in website is limited
*Author of original report: Exede Interenet still will not consistently connect with Pearson's online College Courses
*UPDATE Employee: Fix from ViaSat
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I contacted EXEDE several times within the the first month the service was installed. Being a network techinican, I ran several network sniffer programs and pinpointed the problem. EXEDE satellite internet did not allow certain png files to load (there were several malformed packets- always on the same two files).
I literally begged EXEDE tech support to please do a "join me" session so they could see what was going on as my network sniffer ran. When they refused, I asked to email my sniffer logs. Their tech support told me their LAWYERS would not let them perform a "Join Me" session NOR could I email my sniffer logs to them.
EXEDE sent out a Questionnaire about 1 month later after I signed up for the service. I explained all of this to them. I have yet to here from them.
Bottom line, if you are a college student with no broadband option and your university utilizes PEARSON'S online courses, DO NOT GET EXEDE internet. You will not be able to access your online PEARSON class and EXEDE support will not help you at all.
This report was posted on Ripoff Report on 12/21/2012 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/EXEDE-ViaSAT-Internet/internet/EXEDE-ViaSAT-Internet-EXEDE-Satellite-Internet-does-not-work-with-online-college-classes-985692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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