• Report: #985692

Complaint Review: EXEDE ViaSAT Internet

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Fri, December 21, 2012
  • Updated: Fri, December 21, 2012

  • Reported By: NEWEXEDEUSER — London Kentucky United States of America
EXEDE ViaSAT Internet
Internet United States of America

EXEDE ViaSAT Internet EXEDE Satellite Internet does not work with online college classes provided by Pearson ED , Internet

*UPDATE Employee: Fix from ViaSat

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

EXEDE internet does NOT allow access to online college courses provided by pearson.com

I contacted EXEDE several times within the the first month the service was installed.  Being a network techinican, I ran several network sniffer programs and pinpointed the problem.  EXEDE satellite internet did not allow certain png files to load (there were several malformed packets-  always on the same two files).
I literally begged EXEDE tech support to please do a "join me" session so they could see what was going on as my network sniffer ran.  When they refused,  I asked to email my sniffer logs.    Their tech support told me their LAWYERS would not let them perform a "Join Me" session NOR could I email my sniffer logs to them. 

EXEDE sent out a Questionnaire about 1 month later after I signed up for the service.  I explained all of this to them.  I have yet to here from them.  

Bottom line, if you are a college student with no broadband option and your university utilizes PEARSON'S online courses, DO NOT GET EXEDE internet.  You will not be able to access your online PEARSON class and EXEDE support will not help you at all.

This report was posted on Ripoff Report on 12/21/2012 06:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/EXEDE-ViaSAT-Internet/internet/EXEDE-ViaSAT-Internet-EXEDE-Satellite-Internet-does-not-work-with-online-college-classes-985692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on EXEDE ViaSAT Internet

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Fix from ViaSat

AUTHOR: Exede Nick - ()

ViaSat takes these reports very seriously. We want our customers using Exede Internet service to be able to access any and all websites, especially something as important as online learning. When we were notified of this problem, we investigated what kind of content from Pearson might be causing this issue. The issue was successfully replicated and we developed a comprehensive list of colleges and universities which use the Pearson education platform. On 2/1/2013, this issue was resolved with a change to our web acceleration technology. We have had no further reports of problems with the Pearson education platform and consider this issue resolved.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory