ED Magedson – Founder
EXPERIAN ProtectMyID EXPERIAN Customer Service will not cancel trial membership Internet
I received a letter from Adobe Systems signed by their Chief Security Officer, informing me " an authorized third party illegally accessed certain customer order information". Adobe offered me ProtectMyID credit monitoring services for one year at no charge. I only needed to create an account at protectmyid.com/adobe using the provided activation code. I followed their instructions and proceeded to setup my account online only to receive a message to call ProtectMyID. The phone agent informed me that Experian was unable to release a credit report (red flag) and I should contact them. I later found out that ProtectMyID is an Experian subsidiary. In order to obtain a credit report, I would need an Experian membership at $19.95 per month, but offered a $1.00 seven-day trial. Thinking that something was drastically wrong with my credit information, I opted for the trial membership.
Two days later, I called to cancel my trial membership. The Experian asked why I was cancelling so soon, and I explained the whole story: Adobe, ProtectMyID, unable to pull report, etc. She then asked if all the information on my report was correct. I told her that everything was as expected but there was an incorrect previous address showing. She proceeded to read from a script that was masterfully crafted to convince me that I needed to speak with the dispute department. She transferred the call and was placed on hold for twenty minutes. I immediately called back and spoke to a different Experian agent, explained how exasperated was and demanded he cancel my trial membership and provide me confirmation of the cancellation.
The Experian agent said a cancellation notice would be emailed immediately and yes, I have yet to receive it.
My advice is to avoid Experian and all the companies operating under their umbrella. This is a moneymaking enterprise that presents itself as a consumer service oriented business. Nothing could be further from the truth.
This report was posted on Ripoff Report on 10/26/2013 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/EXPERIAN/internet/EXPERIAN-ProtectMyID-EXPERIAN-Customer-Service-will-not-cancel-trial-membership-Internet-1094778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.