- Report: #1094778
Report - Rebuttal - Arbitrate
Complaint Review: EXPERIAN
EXPERIAN ProtectMyID EXPERIAN Customer Service will not cancel trial membership Internet
*Author of original report: I worked at HD.....
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I received a letter from Adobe Systems signed by their Chief Security Officer, informing me " an authorized third party illegally accessed certain customer order information". Adobe offered me ProtectMyID credit monitoring services for one year at no charge. I only needed to create an account at protectmyid.com/adobe using the provided activation code. I followed their instructions and proceeded to setup my account online only to receive a message to call ProtectMyID. The phone agent informed me that Experian was unable to release a credit report (red flag) and I should contact them. I later found out that ProtectMyID is an Experian subsidiary. In order to obtain a credit report, I would need an Experian membership at $19.95 per month, but offered a $1.00 seven-day trial. Thinking that something was drastically wrong with my credit information, I opted for the trial membership.
Two days later, I called to cancel my trial membership. The Experian asked why I was cancelling so soon, and I explained the whole story: Adobe, ProtectMyID, unable to pull report, etc. She then asked if all the information on my report was correct. I told her that everything was as expected but there was an incorrect previous address showing. She proceeded to read from a script that was masterfully crafted to convince me that I needed to speak with the dispute department. She transferred the call and was placed on hold for twenty minutes. I immediately called back and spoke to a different Experian agent, explained how exasperated was and demanded he cancel my trial membership and provide me confirmation of the cancellation.
The Experian agent said a cancellation notice would be emailed immediately and yes, I have yet to receive it.
My advice is to avoid Experian and all the companies operating under their umbrella. This is a moneymaking enterprise that presents itself as a consumer service oriented business. Nothing could be further from the truth.
This report was posted on Ripoff Report on 10/26/2013 11:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/EXPERIAN/internet/EXPERIAN-ProtectMyID-EXPERIAN-Customer-Service-will-not-cancel-trial-membership-Internet-1094778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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