- Report: #823465
Report - Rebuttal - Arbitrate
Complaint Review: EXPRESS Rx
EXPRESS RxInternet United States of America
EXPRESS Rx EXPRESS SCRIPTS SCREWS CUSTOMERS; ORDER ERROR BILLS CLIENT $120; WON'T REFUND! Internet, Internet
*UPDATE Employee: Brand medications being dispense
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Express Scripts filled a new Rx with expensive non-formulary Brand Name drug; instead of filling with generic (both named on Rx). Pharmicists did not call doctor or customer when deciding to ship expensive brand name vs. generic (both named on Rx; and, no check mark 'Dispense As Written'). They charged without permission, my credit card on file (used for phone refills only).
When received, I called immediatedly. Customer Service (Norma) said: have Dr call pharmicist, explain we wanted generic, issue $120 credit, send shipping label to customer for return of brand-name. Dr called. Pharmicist' says NO.
Again, we call Customer Service (Nailin, Supr) and got same approval process. Dr office called and Pharmicist' says NO.
Again, we call Customer Service (Christine) and got same approval process. We transfer to Pharmicist' DAVE (***hole), he says NO again. We transfer back to Customer Service (Ryan, then Dee, then Shay, Supr) and got same approval process. DEE or SHAY called Pharmicist' who still says NO. Like the movie, one deptment policy says 'yes'; they other dept says 'no'.
I told them, several times, that I'm not taking the new expensive 'brand name' (need to return unused), and, I'm out of previous generic heart medicine, that if I die waiting (or from stress from this hassle), MY WIFE SHOULD SUE EXPRESS SCRIPTS.
This report was posted on Ripoff Report on 01/16/2012 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/EXPRESS-Rx/internet/EXPRESS-Rx-EXPRESS-SCRIPTS-SCREWS-CUSTOMERS-ORDER-ERROR-BILLS-CLIENT-120-WONT-REFUND-823465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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