- Report: #915071
Report - Rebuttal - Arbitrate
Complaint Review: EZ Movers
EZ Movers3400 Oakton St Internet United States of America
EZ Movers Movers stole items including checks and $500 worth of electronics, Customer Service is completely corrupt and uses bad business practices. Dehumanized. Internet
*UPDATE Employee: EZ Response to Claims
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I was a big dumdum by not reading any reviews about them before I hired them. This is not a mistake I will make again.
First off, like many of the reviewers on here I was quoted for less than I was charged. I understand that its hard to estimate time. I was quoted at $99/hour. When the movers arrived they told me it would be $140/hr. I got this taken care of before the move even began, but it was stressful - moving is stressful enough as is.
The foreman was agressive and pretty much made me feel stupid for wanting to read the fine print on the forms I was signing. He then told me he was going to need to wrap all my furniture, which was going to cost an extra $300. I told him I had all the coverings for my brand new couch and saved them from when it delivered the week prior. He told me he couldn't use them, then made me pay for pretty much the same extra materials. Somehow they opted to wrap really dumb stuff, but left big items like a book shelf unprotected - thus causing damage to it.
The truck itself already had items on it. This was really weird.
This is precociously how they were able to steal over $300 of my personal items. One of the movers tried to walk off with my brand new, still in the box Sony stereo receiver. I guess I was dumb thinking no one would actually do that. I called them on it, it was returned to me. The excuse was "it was behind a mattress that was on the truck already, don't know how it got there."
After the quickly exited my house (as they had another delivery) I realized a box of cables and various computer hardware were missing. Like every cable you need to connect any kind of electronics up and all your back up hard drives. Also taken was a box of checks. They also lost the legs to the stand I keep my sugar glider cage on. Who the hell loses table legs?
I called EZ movers right away to see if my items were on the truck. They didn't see anything and told me to fill out a claim. After 2 months of speaking to their claims manager, Natalia Krotevych, and jumping through all the hoops she told me too (filling out paper work, submitting photos, receipts, loss forms, etc) I got a letter in the mail telling me my claim is invalid.
I am honestly not the type of person who complains about companies, if you look at my other reviews on here its pretty much me exclaiming my love for small businesses and Thai food. I truly mean it when I say STAY AWAY.
Also- I have already filled a claim to the BBB and I will be contacting local news, radio and newspapers if anyone else would like to join me in helping to spread the word about these criminals.
This report was posted on Ripoff Report on 07/20/2012 01:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/EZ-Movers/internet/EZ-Movers-Movers-stole-items-including-checks-and-500-worth-of-electronics-Customer-Ser-915071. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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