- Report: #852621
Report - Rebuttal - Arbitrate
Complaint Review: EZPZ Express
EZPZ Express2405 Crown Rd Dallas, Texas United States of America
EZPZ Express Desmond Low Ripoff, Charging Customs Fee Triple the Actual Amount! Dallas, Texas
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I did not pay the balance immediately as I was not in town at the time the invoice received, and later decided to only pay once the shipment reached Malaysia as I do not want to risk paying more than a thousand to a shipping company I've only about to try.
In September 2011, Desmond sent another email saying that my parcels have reached Malaysia and is due to be sent to my address anytime. [continued below]....
I had no choice but to make payment as my parcels will not be cleared and sent until payment received. But after a long procedure of clearance (my mistake as I was not in town to act immediately) when I finally received the parcels from the local clearance agent, I saw from the tax clearance form the actual customs fee that was charged on me was only RM567.76 (that was equivalent to $180 only!). I immediately emailed Desmond Law to inquire about this and my emails gone unanswered and only after 3rd email, Desmond replied saying that he had to cover to cost of clearance fee thus the higher charge.
It's definitely not written on the website that an additional fee would be charged to cover the clearance fee and even the invoice did not state this. Obviously Desmond is charging us a huge amount of hidden fees on top of what we have paid (we even paid a separate local delivery that should cover from port to our address!). I asked for refund but our request was turned blind and he told me they would defend vigorously when I mentioned I would so make this public.
This report was posted on Ripoff Report on 03/12/2012 01:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/EZPZ-Express/Dallas-Texas-75229/EZPZ-Express-Desmond-Low-Ripoff-Charging-Customs-Fee-Triple-the-Actual-Amount-Dallas-Te-852621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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