• Report: #1136409

Complaint Review: Eagle River Homes

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  • Submitted: Fri, April 04, 2014
  • Updated: Thu, May 01, 2014

  • Reported By: hetzy — Mohnton Pennsylvania
Eagle River Homes
21 S Groffdale Rd Leola, Pennsylvania USA

Eagle River Homes Buyer Beware. Lousy Customer Service. Cardboard Box is a Better Living Alternative. Leola Pennsylvania

*REBUTTAL Owner of company: 50+ years of service speaks for itself

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My parents bought a home through Lebanon Valley homes. The maker of the home is Eagle River Homes. The two companies have got to the the most incompetent people I have ever dealt with. Believe me, I have dealt with some real losers. They have the worst customer service EVER! From the older woman who answers the phone, no names, who is so rude. Probably the rudest person I have ever dealt with in my life on down to getting warranty work done. They continually pass the buck between the seller, the manufacturer and the contractors. No one takes responsibility for the shabby work that was done and then they have the nerve to be absolutely rude to you when you ask for them to hold up their end of the agreement. I am telling every one I know to NEVER deal with this company. EVER. You would be better off living in a cardboard box than to deal with these incompetent fools.
As a matter of fact, I did a review on both sites and a post similar to this on both sites and they deleted them. Proof, that if they really were about satisfying their customers, they would have contacted me to see what they could do to retain me as a customer or how they could remedy the problem. But, once the greedy pigs got their money, they threw their customer service to the wayside.

Buyer beware, don't ever deal with Lebanon Valley Homes or Eagle River Homes. Their links are below so you can tell your friends.
The roof is bad, the carpets are installed incorrectly, doors were crooked and installed incorrectly, furnace was broken, air conditioner was broken. All were under warranty. Not even half of the issues were fixed. They sent some loser contractor out who couldn't stay the whole time because he had to get his customized Harley fixed so he could go on vacation to Las Vegas.  The worst service ever.  Stay away!

https://www.facebook.com/pages/Lebanon-Valley-Homes-Inc/201265609908492

https://www.facebook.com/SoarwiththeEagle


This report was posted on Ripoff Report on 04/04/2014 04:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eagle-River-Homes/Leola-Pennsylvania/Eagle-River-Homes-Buyer-Beware-Lousy-Customer-Service-Cardboard-Box-is-a-Better-Living-1136409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

50+ years of service speaks for itself

AUTHOR: Lebanon Valley Homes - ()

Lebanon Valley Homes, Inc. has never sold a home to the person making this complaint.  Any requested service items submitted by the homeowner have been completed, and have been coordinated, scheduled and rescheduled around the customers' availability.  

Lebanon Valley Homes, Inc. has been in business for over 50 years, and we pride ourselves in home pricing value and customer service, before, during and after the sale.   

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