• Report: #261207

Complaint Review: Eagle Shield Inc. TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Eagle Shield the only insulation products that are recognized by NASA and certified by the Space Foundation! Eagle Shield is licensed by the California Contractors License board and 5 star rated by Home Advisor.

  • Submitted: Mon, July 16, 2007
  • Updated: Wed, November 18, 2015

  • Reported By:Bakersfield California
Eagle Shield, Inc.
6250 Village Parkway Dublin, California U.S.A.

Eagle Shield Inc. REVIEW: Eagle shield committed to 100% customer satisfaction and 5 star reviews! Eagle Shield Inc has an unique value beneficial product solutions & help you be more comfortable in your home and business!
*UPDATE: Eagle Shield Inc. pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Eagle Shield Inc. recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Eagle Shield Inc. for its full commitment to quality customer service.

Ripoff Report's discussions with Eagle Shield Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Eagle Shield Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Eagle Shield Inc. CEO Garrett Harwood has informed us that the companies philosophy as well as his own, is a commitment to " CANEI" this stands for: Constant and Never Ending Improvement! We believe that when your green. [continued below]....
........ You grow.... When your ripe.... You rot!:-) we are always improving and striving to bring better value and customer experience to our existing clients as well as our future ones!

Eagle Shield Inc is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Garrett Harwood during an onsite inspection held by a third party verification company with no biases toward Eagle Shield Inc.

Eagle Shield Inc is an energy saving solution company that services both homes and businesses. Garrett Harwood stated the following in regards to his company, "we find the best energy saving technology that help people be more comfortable in their home business, and save them money off their utility bills." Eagle Shield does this by providing and using products that have the highest quality and warranty, which are verified through a third party verification company.

Leads for Eagle Shield Inc are primarily generated through television and radio advertising, "as a company we've spent over 7 million dollars in television advertising and radio advertising." They also advertise through door hangers, telemarketing, and home and garden shows. Once a potential client has expressed interest in their services, Eagle Shield Inc will come to their home with their state of the art thermal imaging camera and perform an 18 point audit, "when we are done we give them a print out, and make suggestions of what will make them more comfortable and save money. Then they can pick and choose what solutions fit their budget."


During the onsite interview, Mr. Harwood was asked to describe some of the common complaints that Eagle Shield Inc receives. While Eagle Shield Inc rarely receives complaints, when they do they typically arises when energy companies raise their rates, or when a customer only does one of the energy saving recommendations that Eagle Shield makes. When a situation like this arises Mr. Harwood always relies on the data, "we go back to the audit, we look at it and we say we recommended this...and you didn’t do it, but your saying your bills haven’t decreased. He [the customer] said yes my bill is exactly the same, I said four years later your bill is exactly the same. Well that proves you saved because I can prove to you PGNE had a 31% rate increase over the past four years, and if your bills are the same you saved a minimum of 31%."

When asked to comment on complaints posted on Ripoff Report's website Mr. Harwood stated that of 11 complaints posted on the website 4 of them are from competitors, and the additional complaints were along the lines of the previously mentioned complaints. In order to assure future and current customers Mr. Harwood said, "we're the only insulation company in the world endorsed by NASA. We're on NASA's website, we're the featured article in the 2004 NASA spinoff magazine. When you have a multibillion dollar government agency endorsing you, and they care enough to put you on their website hopefully you would believe that we're not a little fly by night company." In addition to this highly esteemed accreditation Eagle Shield Inc has a A+ rating with the BBB, all employee's attend a training program and must pass a test with 95% or higher in order to be hired, "I feel that we have the best ratings that we can for our employees."

Eagle Shield Inc is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Harwood further stated, "I see Ripoff actually does care. I see that they do go the extra mile...and for the first time in all these years I feel like logic has prevailed. They looked at our ratings, they looked at our satisfaction, they looked at our A+ rating. They looked at everything, and for the first time I saw Ripoff go to the customer and say why are you requesting this when the request is unreasonable."


Eagle Shield Commitment

  • Comfort: Making your home more comfortable, winter and summer
  • Energy savings: Lowering your utility bills
  • Taking care of the environment: Reducing our carbon footprint and protecting our earth’s limited resources

Eagle Shield Unique Products

  • High Performance Reflective Insulation
  • High Performance Reflective Coating
  • Eco-Smart Window Film
  • Eco-Smart Solar Solutions
  • Safe-Smart Emergency Gas Saver

*Recognized by NASA and certified by the Space Foundation

What makes our products so special?

  • The only home improvement products recognized by NASA and certified by the Space Foundation
  • Backed by a fifty-year product and workmanship guarantee
  • Non-toxic and formaldehyde free
  • The only insulation with a Class A fire rating – zero flame, zero smoke
  • Mold and pest deterring
  • Allergy-safe, reducing dry skin and sinus related problems with less heat usage
  • Effective in maintaining more consistent room-to-room temperatures
  • HVAC life-extending from decreased operating time
  • Shown to add to your home’s re-sale value

Eagle Shield Services

  • Exclusive 18-Point Energy Audit
  • No pressure, highly professional, Energy Consultation
  • Expert installation by our highly trained professional installers


" We are a one stop energy store that will help you be more comfortable and save you on energy bills. Please contact us and allow us to serve you by performing an energy audit of your home and business! We are confident you will be impressed and more importantly educated about energy efficiency in your home and business!

Eagle Shield Team Members express how they love their jobs and enjoy working in the green energy industry. Eagle Shield Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Eagle Shield takes employee satisfaction very well and uses six sigma processes to constantly train and educate staff to feel confident in their roles. " Ripoff Report was pleased to learn that Eagle Shield Inc. 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


Eagle Shield Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Eagle Shield Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Garrett Harwood, Ripoff Report is convinced that Eagle Shield Inc. is committed to quality delivery of services resulting in total client satisfaction.

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Eagle Shield Inc meets Ripoff Report Verified™ standards include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.



Eagle Shield, Inc. AKA Garrettt Harwood Scammers - Radiant Barrier Doesn't Work as Described - No No Money Back Guarantee as Promised Before Purchase - Installation Doesn't Meet Standards Ripoff Dublin California

The product, radiant barrier, made the inside of my home hotter than before it was installed. The installer did a lousy job that is not acceptable by any standards and he deliberately shorted me on material.

He removed existing insulation from heating/air ducts and tore insulation off of a skylight leaving exposed sheet rock. A radiant barrier should cover the entire attic floor which means that it must be taped or overlapped to hide exposed insulation and wood.

The installer cut it into short pieces that are loosely laid on top of the insulation with every single edge exposed. None of the seams were taped and there is no overlapping. All edges are exposed which does not conform to the industry standard. How can it reflect the heat and keep it out of the insulation when the insulation is not entirely covered?

Less material was used than was indicated on the work order and I believe the installer deliberately shorted me in order to commit theft. The required amount of material was obviously not used, as demonstrated by the failure to overlap the edges and hide the exposed beams and batting.

I found this company on the Service Magic web site and they tried to contact this company, but to no avail. By the way, Service Magic doesn't publish all of the customer reviews - only those that were resolved. This may lead to a false sense of security when choosing a contractor. They refuse to post my review because it has not been resolved.

Bakersfield, California

This report was posted on Ripoff Report on 07/16/2007 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eagle-Shield-Inc/Dublin-California-94568/Eagle-Shield-Inc-AKA-Garrettt-Harwood-Scammers-Radiant-Barrier-Doesnt-Work-as-Describ-261207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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Updates & Rebuttals

#1 Consumer Comment


AUTHOR: Coriolis - (United States of America)

Eagleshield sells three products: insulation, solar attic fan and a window film.

They sell the solar attic fan for about $3000 which includes installation and that is very overpriced. The fan is the best you can get, but you can get it directly from the manufacturer in San Diego for hundreds. You can find a local handyman that can install it for a few hundred more. Do not buy this product from ES.

They also sell a window film that prevents heat transfer and UV penetration. Again, way overpriced. You can get the same or equivalent from companies like Genesis Window Tinting for (price varies based on what you want) about $6/sq ft. This is a price way cheaper than ES is offering.

Now, to the insulation product. I was considering ES to lay down in my attic. I am also considering a significant redo of the HVAC installed in my home. After speaking to a number of companies, who warned me against ES, the solution I came to was to bury my ducting work in R-19 insulation. The the blanket approach advocated by ES will reflect heat back into the attic and cause the ducting work to heat up. The large volume, blown cellulose R-19 insulation will allow me to protect the ducting from the attic heat. This is a very common solution used in very new homes today. 

So there is also the possibility of putting ES against the A-frame and not flat on the attic roof (horizontal). Once again, there is a much better solution. You can get a product called (((competitor's name redacted))) from (((link redacted))) at a cost of $337/5 gallons that covers $2000 sq. ft. 

Bottom line. These guys are a joke and you can get the same results elsewhere for much less. RIPOFF.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#2 Consumer Comment

You can buy the material virtually anywhere

AUTHOR: Mre2000 - (U.S.A.)

Comments that the company does not sell the material may be true, however you can buy it at Home Depot, Lowes, Ace Hardware... pick one (look for a product called Reflectix). I am just now installing in my attic, but do not expect that it will keep my house at 70 degrees during the hot summer. But you WILL see cooler temps in your home, its impossible not to. I have used this material for a number of applications and it does exactly as advertised. Combined with other solutions, you will see even more significant improvement. My 50+ year old home used to hit the mid 80's in the summer. My AC only brought it down to 78 or so, best case. New windows brought it down a few degrees, a small Airscape whole-house fan brought it down another few degrees, and at this point I don't need my AC until late in the afternoon during the summer months. Installing reflective insulation will only help the whole house fan work more efficiently and keep my attic insulation cooler. You can't expect a miracle, thats not what it does. It will however provide a noticeable improvement in inside temps and reduce the load on your AC. If you don't have AC, throw in the reflective insulation and a whole house fan and enjoy the 5-10 degree difference during those hot summer months. Keep your expectations reasonable and you will appreciate the difference.
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#3 UPDATE Employee

So Few Complaints / Extensive Government Research

AUTHOR: Marvin - (U.S.A.)

First, if Eagle Shield was "ripping off" people, there would simply be a flood of complaints. In any home improvement, there will always be a few people that it is impossible to make happy. Eagle Shiled has installed literally MILLIONS of square feet of High Performance Radiant Barrier in thousands of homes. For every one complaint made, there are hundreds of happy customer testimonials. If Eagle Shield did not work as described, how would they be an Energy Star Partner, Space Foundation (NASA) partner, U.S. Green Building Council partner, and even have the prestigious Space Technology Hall of Fame with a display at kennedy Space Center? Why would the State of California put in place Title 24 which requires this type of of insulation technology in all new construction?

Please folks, although Eagle Shield works wonderfully as an energy saving and comfort product, many homeowners have done little else to improve their energy efficiency such has tuning or updating their HVAC, windows, weatherization, lighting or anything else. Please get educated. Eagle Shield offers homeowners a 15 point energy efficiency inspection and provides many recommendations for improvements. The most obvious to start with are insulation, sealing and weatherization. They still provide a three year money back guarantee. Before posting the negative comments, please get the facts.
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#4 Consumer Comment

purchase policies

AUTHOR: Konstantin - (U.S.A.)

I concur with Thomas. I called Eagle Shield to purchase their product and was told that they only do installations, and never sell product.

As to the earlier comment about industry standards. You are not in the home so you can't make that assumption (not to say that you are necessarily wrong but you have no real way to quantify that, but as you say, the lady should compare one to one). further, I doubt that eagle shield has the market share to cover "millions" of homes

Eagle Shield should own up and offer to fix the lady's home and do the job properly this time,
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#5 Consumer Comment

Rick ... Please do not post if you are not truthful.

AUTHOR: Thomas - (U.S.A.)

I been researching into Eagle Shield Radiant Barrier as an option for upgrading my house, but after discovering and reading Rick's (from San Bernardino, Colorado) comment, I now have doubt about his review. I just want to make sure the readers of this site is not mislead by Rick's Consumer Comment. As for me, I am still doing my home about the product.

Here is my problem with Rick's comments:

1) After talking to the staff at Eagle Shield on the phone (1-800-88 EAGLE) earlier, I was told they don't sell the Eagle Shield Radiant Barrier material. You can only get the material, if they do the installation, so you can't get the material to install it yourself. I assume only EMPLOYEEs or partners would have access to the material for personal uses.

2) Also, there is not town/city call San Bernardino in Colorado. I check with my Colorado friends and I also Google it... It doesn't exist. But, Rick's state location is very similar to the "Contractor Guy" user id location of Colorado Springs, Colorado...hmmm.
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#6 Consumer Comment

Eagle Sheild radiant barrier worked for me .

AUTHOR: Rick - (U.S.A.)

I installed Eagle Shield Radient Barrier many years ago and have been saving money ever since!!! Its simple science and it works when installed properly. ( i did mine myself)
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#7 UPDATE Employee

Installation Standards

AUTHOR: Contractor Guy - (U.S.A.)

I understand how a homeowner might have a valid complaint on the workmanship of installers. However, my association with Eagle Shield has shown that ES makes every attempt to correct any installation "defect". But, this complaint is incorrect in the assumption that all the seams of radiant barrier need to be taped. According to the Reflective Insulation Manufacturers Assoc., radiant barrier applioed over the existing insulation on the floor of the attic with overlaps is an acceptable industry standard. I would agree that if the installer did not have enough product to complete the job professionally, than ES should replace the product. The claim that the home is "hotter than before" is simply invalid. Their is overwhelming tests over 20 years proving the amazing heat reducing benefits of radiant barrier in hot climates (Bakersfield). If she had the insulation installed in May and waited until July to say its hotter, yes July is hotter than May. But compare it to theprevious July's and the next two July's. NASA, the U.S. Dept. of Energy, California Title 24, the U.S. Dept. of Defense, Florida Solar Energy Center, etc. along with millions of happy homeowners can't all be wrong.
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