- Report: #261207
Report - Rebuttal - Arbitrate
Complaint Review: Eagle Shield Inc. TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Eagle Shield the only insulation products that are recognized by NASA and certified by the Space Foundation! Eagle Shield is licensed by the California Contractors License board and 5 star rated by Home Advisor.
Eagle Shield, Inc.6250 Village Parkway Dublin, California U.S.A.
Eagle Shield Inc. REVIEW: Eagle shield committed to 100% customer satisfaction and 5 star reviews! Eagle Shield Inc has an unique value beneficial product solutions & help you be more comfortable in your home and business!
*UPDATE: Eagle Shield Inc. pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Eagle Shield Inc. recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to Eagle Shield Inc. for its full commitment to quality customer service.
Ripoff Report's discussions with Eagle Shield Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Eagle Shield Inc. listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Eagle Shield Inc. CEO Garrett Harwood has informed us that the companies philosophy as well as his own, is a commitment to " CANEI" this stands for: Constant and Never Ending Improvement! We believe that when your green. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Garrett Harwood during an onsite inspection held by a third party verification company with no biases toward Eagle Shield Inc.
Eagle Shield Inc is an energy saving solution company that services both homes and businesses. Garrett Harwood stated the following in regards to his company, "we find the best energy saving technology that help people be more comfortable in their home business, and save them money off their utility bills." Eagle Shield does this by providing and using products that have the highest quality and warranty, which are verified through a third party verification company.
Leads for Eagle Shield Inc are primarily generated through television and radio advertising, "as a company we've spent over 7 million dollars in television advertising and radio advertising." They also advertise through door hangers, telemarketing, and home and garden shows. Once a potential client has expressed interest in their services, Eagle Shield Inc will come to their home with their state of the art thermal imaging camera and perform an 18 point audit, "when we are done we give them a print out, and make suggestions of what will make them more comfortable and save money. Then they can pick and choose what solutions fit their budget."
CUSTOMER CARE & COMPLAINT RESOLUTION FROM EAGLE SHIELD INC
During the onsite interview, Mr. Harwood was asked to describe some of the common complaints that Eagle Shield Inc receives. While Eagle Shield Inc rarely receives complaints, when they do they typically arises when energy companies raise their rates, or when a customer only does one of the energy saving recommendations that Eagle Shield makes. When a situation like this arises Mr. Harwood always relies on the data, "we go back to the audit, we look at it and we say we recommended this...and you didn’t do it, but your saying your bills haven’t decreased. He [the customer] said yes my bill is exactly the same, I said four years later your bill is exactly the same. Well that proves you saved because I can prove to you PGNE had a 31% rate increase over the past four years, and if your bills are the same you saved a minimum of 31%."
When asked to comment on complaints posted on Ripoff Report's website Mr. Harwood stated that of 11 complaints posted on the website 4 of them are from competitors, and the additional complaints were along the lines of the previously mentioned complaints. In order to assure future and current customers Mr. Harwood said, "we're the only insulation company in the world endorsed by NASA. We're on NASA's website, we're the featured article in the 2004 NASA spinoff magazine. When you have a multibillion dollar government agency endorsing you, and they care enough to put you on their website hopefully you would believe that we're not a little fly by night company." In addition to this highly esteemed accreditation Eagle Shield Inc has a A+ rating with the BBB, all employee's attend a training program and must pass a test with 95% or higher in order to be hired, "I feel that we have the best ratings that we can for our employees."
Eagle Shield Inc is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Harwood further stated, "I see Ripoff actually does care. I see that they do go the extra mile...and for the first time in all these years I feel like logic has prevailed. They looked at our ratings, they looked at our satisfaction, they looked at our A+ rating. They looked at everything, and for the first time I saw Ripoff go to the customer and say why are you requesting this when the request is unreasonable."
EAGLE SHIELD INC – WHY CHOOSE EAGLE SHIELD
Eagle Shield Commitment
- Comfort: Making your home more comfortable, winter and summer
- Energy savings: Lowering your utility bills
- Taking care of the environment: Reducing our carbon footprint and protecting our earth’s limited resources
Eagle Shield Unique Products
- High Performance Reflective Insulation
- High Performance Reflective Coating
- Eco-Smart Window Film
- Eco-Smart Solar Solutions
- Safe-Smart Emergency Gas Saver
*Recognized by NASA and certified by the Space Foundation
What makes our products so special?
- The only home improvement products recognized by NASA and certified by the Space Foundation
- Backed by a fifty-year product and workmanship guarantee
- Non-toxic and formaldehyde free
- The only insulation with a Class A fire rating – zero flame, zero smoke
- Mold and pest deterring
- Allergy-safe, reducing dry skin and sinus related problems with less heat usage
- Effective in maintaining more consistent room-to-room temperatures
- HVAC life-extending from decreased operating time
- Shown to add to your home’s re-sale value
Eagle Shield Services
- Exclusive 18-Point Energy Audit
- No pressure, highly professional, Energy Consultation
- Expert installation by our highly trained professional installers
STATEMENT FROM CEO – GARRETT HARWOOD
" We are a one stop energy store that will help you be more comfortable and save you on energy bills. Please contact us and allow us to serve you by performing an energy audit of your home and business! We are confident you will be impressed and more importantly educated about energy efficiency in your home and business!
Eagle Shield Team Members express how they love their jobs and enjoy working in the green energy industry. Eagle Shield Inc. takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Eagle Shield takes employee satisfaction very well and uses six sigma processes to constantly train and educate staff to feel confident in their roles. " Ripoff Report was pleased to learn that Eagle Shield Inc. 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM EAGLE SHIELD INC
Eagle Shield Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Eagle Shield Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Garrett Harwood, Ripoff Report is convinced that Eagle Shield Inc. is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that Eagle Shield Inc meets Ripoff Report Verified™ standards include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Eagle Shield, Inc. AKA Garrettt Harwood Scammers - Radiant Barrier Doesn't Work as Described - No No Money Back Guarantee as Promised Before Purchase - Installation Doesn't Meet Standards Ripoff Dublin CaliforniaThe product, radiant barrier, made the inside of my home hotter than before it was installed. The installer did a lousy job that is not acceptable by any standards and he deliberately shorted me on material.
He removed existing insulation from heating/air ducts and tore insulation off of a skylight leaving exposed sheet rock. A radiant barrier should cover the entire attic floor which means that it must be taped or overlapped to hide exposed insulation and wood.
The installer cut it into short pieces that are loosely laid on top of the insulation with every single edge exposed. None of the seams were taped and there is no overlapping. All edges are exposed which does not conform to the industry standard. How can it reflect the heat and keep it out of the insulation when the insulation is not entirely covered?
Less material was used than was indicated on the work order and I believe the installer deliberately shorted me in order to commit theft. The required amount of material was obviously not used, as demonstrated by the failure to overlap the edges and hide the exposed beams and batting.
I found this company on the Service Magic web site and they tried to contact this company, but to no avail. By the way, Service Magic doesn't publish all of the customer reviews - only those that were resolved. This may lead to a false sense of security when choosing a contractor. They refuse to post my review because it has not been resolved.
This report was posted on Ripoff Report on 07/16/2007 03:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eagle-Shield-Inc/Dublin-California-94568/Eagle-Shield-Inc-AKA-Garrettt-Harwood-Scammers-Radiant-Barrier-Doesnt-Work-as-Describ-261207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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