• Report: #872629

Complaint Review: EarthLink

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  • Submitted: Mon, April 23, 2012
  • Updated: Mon, April 23, 2012

  • Reported By: Michael — St Louis Missouri United States of America
EarthLink
1375 Peachtree Street Internet United States of America

EarthLink Cancellation Fee - Internet, Internet

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I signed up for EarthLink when I moved into my new home.  After further review, I realized that the service I signed up for was dial-up and not DSL service. I used the chat funtion on EarthLink's website to confirm that my service was Dial-Up and after the online rep confirmed that the service was Dial-Up, I told him to cancel my account.

A few weeks later, I received a bill for 14.95 because my trial period was over.

I phoned the customer service number and explained that I had cancelled my service already and I was not going to pay $14.95 for service I am not using.

I was informed that not only did I have to pay the $14.95, but I also have to pay another $14.95 for a cancellation fee.

I asked to speak with a supervisor and was told the same.  I asked to speak with his supervisor and he said there are no more supervisors above him.  He gave me a fax number (404) 287-1036 and said to fax my compaint to that number.

I am upset for 2 reasons.
1)  I cancelled service with the chat feature on their website.
2)  When I signed up on the phone, there was never any mention of a early cancellation fee.

I don't mind paying for service if I forgot to cancel after the free trial, but I am certainly not going to pay for a early termination fee!
Garbage company

This report was posted on Ripoff Report on 04/23/2012 03:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/EarthLink/internet/EarthLink-Cancellation-Fee-Internet-Internet-872629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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