- Report: #579686
Report - Rebuttal - Arbitrate
Complaint Review: Earthlink, inc
Earthlink, incP.O. Box 790216, Saint Louis,, Missouri United States of America
Earthlink, inc unable to cancel my account - attemped numerous times by phone and email Saint Louis,, Missouri
I was told to call in the month of renewal to cancel, which I did. I was told my account was canceled. No I did not get a name, did not think I would have this problem.
The account was not canceled and Earth-link has renewed my contract and continue to bill me monthly. I changed credit cards so that each month their attempt to charge me would fail.
I think their strategy is to continue with mounting monthly charges then, report me as a collection account.
Gmail works so much better than Earthlink, even without the support. I am extremely disappointed, as I have had their service in the past. I have requested the contact information for their agent for service of process - of course not reply - yet.
This report was posted on Ripoff Report on 03/10/2010 09:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Earthlink-inc/Saint-Louis-Missouri-63179-0216/Earthlink-inc-unable-to-cancel-my-account-attemped-numerous-times-by-phone-and-email-579686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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