• Report: #943111

Complaint Review: Earthlink internet provider

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  • Submitted: Tue, September 18, 2012
  • Updated: Tue, September 18, 2012

  • Reported By: Deana — Los Angeles, Ca United States of America
Earthlink internet provider
Internet United States of America

Earthlink internet provider Lies to Customers about pricing Internet

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I have been a customer of Earthlink for about three years.  When I got it, I was told that there was a trial period when I would be charged $14.00 per month, then after 3 months, the price would go up to 21.00 per month.  Fine.  What they did not tell me was that the 21.00  per month was also a limited time, and that it went up again. to, I think, 24.00 per month.  

 Then, after a very long time, I noticed that I was being charged over thirty dollars a month.  I asked them why, and they said it was because I had ordere Norton Commander over a year ago.  Plus I had ordered "fine tune".  I was told that "fine tune" was free.  And I absolutely did not order Norton Commander.  I had heard too many bad things about it.  

  I had been talking to tech support, and the guy asked me if I wanted Norton Commander, and I said NO.  The guy said "I'll send it to you and you can just try it out for free" and I still said NO.  Well, about a week later, a disc comes in the mail but I never loaded it in.

  Well, when I found out I was being charged over 30 dollars per month for way over a year, I asked them why, and they said I had ordered "fine tune" and Norton Commander.  I told them I did not order Norton Commander and did not even have it, and "fine tune" was supposed to be free.  

  They said they would give me a refund, but only for the last two months!!!  The get to keep all the money they overcharged me!!

  Then when I had the service turned off, I found that they had charged me 4.95 for my primary email address.  I told them that it was supposed to be free, and they said "it is free, but when you turn our service off, we charge you 4.95 for it"!!

  I called Consumer Affairs and was told that there is no governing body over internet providers.  So the only thing you can do is sue them.  I wish someone would do a class action suit to make these services be honest with the customers.


This report was posted on Ripoff Report on 09/18/2012 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Earthlink-internet-provider/internet/Earthlink-internet-provider-Lies-to-Customers-about-pricing-Internet-943111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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