- Report: #943111
Report - Rebuttal - Arbitrate
Complaint Review: Earthlink internet provider
Earthlink internet providerInternet United States of America
Earthlink internet provider Lies to Customers about pricing Internet
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Then, after a very long time, I noticed that I was being charged over thirty dollars a month. I asked them why, and they said it was because I had ordere Norton Commander over a year ago. Plus I had ordered "fine tune". I was told that "fine tune" was free. And I absolutely did not order Norton Commander. I had heard too many bad things about it.
I had been talking to tech support, and the guy asked me if I wanted Norton Commander, and I said NO. The guy said "I'll send it to you and you can just try it out for free" and I still said NO. Well, about a week later, a disc comes in the mail but I never loaded it in.
Well, when I found out I was being charged over 30 dollars per month for way over a year, I asked them why, and they said I had ordered "fine tune" and Norton Commander. I told them I did not order Norton Commander and did not even have it, and "fine tune" was supposed to be free.
They said they would give me a refund, but only for the last two months!!! The get to keep all the money they overcharged me!!
Then when I had the service turned off, I found that they had charged me 4.95 for my primary email address. I told them that it was supposed to be free, and they said "it is free, but when you turn our service off, we charge you 4.95 for it"!!
I called Consumer Affairs and was told that there is no governing body over internet providers. So the only thing you can do is sue them. I wish someone would do a class action suit to make these services be honest with the customers.
This report was posted on Ripoff Report on 09/18/2012 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Earthlink-internet-provider/internet/Earthlink-internet-provider-Lies-to-Customers-about-pricing-Internet-943111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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