- Report: #347235
Report - Rebuttal - Arbitrate
Complaint Review: Earthlink
Earthlinkwww.earthlink.net ATlanta, Georgia U.S.A.
Earthlink Fraud poor service and dreadful customer service ATlanta Georgia
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Along the way, I repeatedly requested to contact a US representative, but no dice there.
Finally, in desperation, I cancelled my service. Then, I was billed $89.90 in an "early termination fee." I contact Earthlink and inquired about the fee. I was informed that I had "renewed" my contract for one year in April, and therefore they were charging an early termination fee.
I did not renew my contract in April, but had been a customer for seven years. I told the representative that this was fraudulent, and that I would file a complaint with the California Public Utilities Commission. He promised to refund the fee. I have filed a complaint with the PUC anyway.
Class action, anyone?
This report was posted on Ripoff Report on 07/03/2008 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Earthlink/ATlanta-Georgia/Earthlink-Fraud-poor-service-and-dreadful-customer-service-ATlanta-Georgia-347235. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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