• Report: #1166712

Complaint Review: Earthlink

  • Submitted: Fri, August 01, 2014
  • Updated: Fri, August 01, 2014

  • Reported By: johns02 — Alabama
Earthlink
Nationwide USA

Earthlink Earthlink overcharged us 9K over 3 years, breach or contract, refused to refund Nationwide

*UPDATE Employee: Please contact us so we can help

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Worst company I've ever dealt with! They are completely deceitful and have terrible customer service. We had a 3 year service agreement with Earthlink for T1 internet service. During the span of the contract, they charged us about double the agreed upon rate. We are a relatively large company, with many accounts payable, and it took us a while to realize that they were running this "scam" on our company. When we did alert them to the problem, they blamed it on a clerical error, but never returned the money that they overcharged (almost 9K). This was the most blatant example of deplorable corporate conduct I have ever witnessed. I would never recommend using Earthlink to anyone for any reason.


This report was posted on Ripoff Report on 08/01/2014 12:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Earthlink/nationwide/Earthlink-Earthlink-overcharged-us-9K-over-3-years-breach-or-contract-refused-to-refund-1166712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Please contact us so we can help

AUTHOR: Skeeter - ()

Hi John,

I am the Social Media Manager here at EarthLink, and we take posts like yours very seriously and would like to help resolve the issue you have reported here.   In order to do so would you please respond back to this note or send me an Email Here.  

Being it's a weekend, once we get your contact information I'll make sure that you get a call and response on Monday, August 4th to discuss this overage.   When you do respond please include your company information, account number if known, and best times to call.

Thank you,

Skeeter

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