• Report: #253948

Complaint Review: Earthlink/Peoplepc

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  • Submitted: Tue, June 12, 2007
  • Updated: Tue, June 12, 2007

  • Reported By:Grand Prairie Texas
Earthlink/Peoplepc
110 E Old Settlers Blvd Round Rock, Texas U.S.A.

Earthlink/Peoplepc First called me and lied to me then Unauthorized debit from account Round Rock Texas

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Recieved phone call,person said because I was a good customer of people pc (earthlink owns )so,
I am being offered a special deal(1rst lie) on DSL from earthlink for just 12.95 per month and there would be no charge for the required dsl modem.

About four days laterJune 6th , the modem arrives,with instructions to call a number 888 327 8454 to activate the account.I call , and ask the person "how much is this going to cost me total?" and he said $12.95 so I asked him is he sure thats all and includes everything? and he said yes $12.95(2nd Lie) so I went ahead with that understanding, and installed the modem. He told me it would be june 7 before the service was active.

So on the 7th In the evening I started to set it up. on the 8th and 9th.There was no debit on my account untill the 10th, thats when I saw it was 34.14 instead of 12.95 So I called the bank ($9.00 charge for this)and disputed the debit.Then,I immediately called earthlink, and tried to resolve the error, but to no avail. so I cancelled the account.And was threatened to be charged 149.00 early termination fee!I never authorized withdrawal from my account of any more than $'12.95!My account is now -$3.14 in the red . so I will be charged NSF fee by the bank and perhaps by the grocery store I went to just before I found out about it.Thats over $50.00 plus the cost to ship the modem back to earthlink,plus the cost of the original unauthorized debit!!!Damnit, That ain't right.

I didn't call them and ask for this trouble they called me and lied to me..!!!More than once!!And now I'm gonna be out near $100.00 because of it?Damn. And I am unemployed..!! Damn!!!This ain't right!
EARTHLINK
110 E Old Settlers Blvd
Round Rock, TX 78664
6-09-2007

Robert
Grand Prairie, Texas
U.S.A.

This report was posted on Ripoff Report on 06/12/2007 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/EarthlinkPeoplepc/Round-Rock-Texas-78664/EarthlinkPeoplepc-First-called-me-and-lied-to-me-then-Unauthorized-debit-from-account-Ro-253948. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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