- Report: #366167
Report - Rebuttal - Arbitrate
Complaint Review: Earthlink.net
Earthlink.netP. O.Box 7645 Atlanta, Georgia U.S.A.
Earthlink.net Continous billing after cancellation Atlanta Georgia
On September 9, 2007, they (Earthlink) released my number so AT&T could come to my home and hook me up for their service again. AT&T did so on September 9th and I have had them every since.
I have received bills every month from Earthlink and called them at least 16 times to get this straightened out. I have 5 confirmation numbers from these conversations that the account was cancelled. I have received a number of e-mails saying the account has been cancelled only to get another bill the following month. I have written letters to them and copied the Better Business Bureau in Atlanta, and the Calif. Attorney Generals's Office. This has been going on since Sept. 2007 and sometimes I receive 2 bills in one month, for different amounts.
I have now received another bill dated 8/9/08 with an e-mail dated 8/15/08 stating that they will deactivate my account. I use earthlink.net for my internet connection and pay Time Warner for this service on a monthly basis. It has nothing to do with the True Voice that I had deleted last September. I do not know where else to turn on with this situation, as I do not have the funds to hire an attorney to persue this, and am concerned they will interfer with my credit ratings.
This report was posted on Ripoff Report on 08/23/2008 02:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/Earthlinknet/Atlanta-Georgia-30357/Earthlinknet-Continous-billing-after-cancellation-Atlanta-Georgia-366167. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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