• Report: #1044848

Complaint Review: Earthllink

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  • Submitted: Sat, April 20, 2013
  • Updated: Sat, April 20, 2013

  • Reported By: naturegal — Lake City Florida
Earthllink
1375 Peachtree Street Atlanta, Georgia United States of America

Earthllink Service horrendous, accounting horrendous, harrassment despicable Atlanta, Georgia

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In January, 2013 I opened a dial-up internet service account with Earthlink.  The service was all but non functional.  No short videos or even pictures would load and I was unable to access any email accounts.  I called and closed the account at the end of February and was told the final bill would be $17.11.

I agreed to pay $2.00 extra to receive the final bill in the mail, since I could not access my email accounts.  Before I received the final bill in the mail I began receiving 7 - 15 phone calls a day dunning me for $9.95 (I paid the first month in advance to open the account).  One of the "agents" told me there were TWO accounts in my name.  I opened ONE.

I paid $19.11 (The final bill did not specify whether it included the $2.00 charge or not) by money order, enclosing a letter forbidding Earthlink from ever calling me again.

Two days ago I received another bill in the mail for over $37.00.  Today I received another phone call.

If Earthlink was the only internet provider on the face of this planet I would give up the internet completely.

This company is completely incompetent.

This report was posted on Ripoff Report on 04/20/2013 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Earthllink/Atlanta-Georgia-30309/Earthllink-Service-horrendous-accounting-horrendous-harrassment-despicable-Atlanta-Geo-1044848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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