- Report: #394138
Report - Rebuttal - Arbitrate
Complaint Review: East Coast Mechanical - ECM
East Coast Mechanical - ECM1500 North High Ridge Road Boynton Beach, Florida U.S.A.
East Coast Mechanical - ECM "Replacement Protection": NOT TRUE Boynton Beach Florida
*Author of original report: ECM-East Coast Mechanical
*Author of original report: East Coast Mechanical Rip-Off update
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I am concerned with the tactics of ECM, or East Coast Mechanical, 1500
North High Ridge Road , Boynton Beach, FL 33426
They sell you "Replacement Protection" for your home appliances. The sales pitch is that if an appliance, for example your Central Air Conditioning breaks down and they can't fix it, they will replace it with a new system with similar features. This "Replacement Protection" concept is what they use to entice subscribers and what you pay for.
The contract with ECM states that certain exclusions apply. This is the loop-hole that prevails. Your system will not be covered by the warranty, and ECM, who just happens to be, according to their web site, the largest Trane dealer in Florida, will sell you a new one...if you let them.
This is a flagrant conflict of interest when the company responsible for replacing a failed system also sells new systems, and independently makes the final judgment as to whether or not your system qualifies for replacement under their warranty.
My mother was sold this kind of warranty by ECM. She was left after the sale with the impression that she had "Replacement Protection" on her central air conditioning system. After paying for this "protection" for years, her ac system broke down. The warranty company technician said they couldn't fix it, but that the reason for the breakdown wasn't covered, and that she would now have to purchase a new ac system. An 82 year old faced with fighting and going without air or purchasing the new system...which was installed in 1 day...made the only choice she was left with...this is just wrong!
I hope you will give this company and this industry the attention it deserves.
This report was posted on Ripoff Report on 11/23/2008 07:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/East-Coast-Mechanical-ECM/Boynton-Beach-Florida-33426/East-Coast-Mechanical-ECM-Replacement-Protection-NOT-TRUE-Boynton-Beach-Florida-394138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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