- Report: #935129
Complaint Review: East Coast TV's
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| East Coast TV's Linden New Jersey
Internet United States of America |
|
East Coast TV's East Coast TV's did not ship my TV and stole $1,700.00 dollars from me. Internet
*REBUTTAL Owner of company: Apologies for the delay
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Ordered a television from East Coast TV'S and the next day I received a call that the TV was back-ordered. Fine, it happens.
Called a week later for a status update and Steve said my TV would be delivered in three days. I am super excited.
One week goes by and no TV. I am very upset now.
I called East Coast TV"S for a status update and they said it would ship in a couple of days. My order should of been here by now.
I tell Steve I would like to cancel my order and he hangs up on me!
I have been charged $1,700.00 dollars and have no TV.
East Coast TV's has some very shady and unethical practices and should not be in business.
Called a week later for a status update and Steve said my TV would be delivered in three days. I am super excited.
One week goes by and no TV. I am very upset now.
I called East Coast TV"S for a status update and they said it would ship in a couple of days. My order should of been here by now.
I tell Steve I would like to cancel my order and he hangs up on me!
I have been charged $1,700.00 dollars and have no TV.
East Coast TV's has some very shady and unethical practices and should not be in business.
This report was posted on Ripoff Report on 08/30/2012 10:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/East-Coast-TVs/internet/East-Coast-TVs-East-Coast-TVs-did-not-ship-my-TV-and-stole-170000-dollars-from-me-935129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
Apologies for the delay
AUTHOR: Tony - (United States of America)
SUBMITTED: Sunday, February 10, 2013
Hello,
We apologize for the delay in your order. Sometimes when popular merchandise become backordered the estimated-time-of-arrival will change often and we may not be able to keep our delivery promise. However, we can say that it did indeed state the item was backordered on the website before you ordered it and we gave you a courtesy call.
After waiting some time we understand if you would like to cancel the order and we have no problem with that whatsoever. Steve would not have any reason to hang up on you. Secondly, he would not hang up on you or any customer because it is against our code of ethics. The call was most likely disconnected or dropped. However, you order was canceled and your credit card was refunded on August 29th. Refunds always take three-five business days to appear on your account (it depends on your bank, but never less than three business days). We cannot rush that, all we can do is process the refund and wait for the bank to credit your account.
We strongly feel that we made every effort to keep you in the loop with your order. It is unfortunate that the item was not available at the time but there was little we could do. It was displayed as "on back order" on our website and we called you shortly after you placed your order to let you know that it was on back order in case you misread the website.
After you requested to cancel your order, we refunded your card immediately, however, banks do require some extra processing time for credits. There is no possibility that Steve would deliberately hang up on you. He denies it and when we reviewed the call recordings we did see that the call was disconnected (there's no way for us to tell how it was disconnected) but like we said the chances of Steve "hanging up" on you are extremely small, the call was more likely dropped.
We apologize for the inconvenience, if you would like to discuss further, feel free to call me at (908) 422-0419. If you'll give us a second chance, with an in stock item, we will most definitely steer you right this time.
After waiting some time we understand if you would like to cancel the order and we have no problem with that whatsoever. Steve would not have any reason to hang up on you. Secondly, he would not hang up on you or any customer because it is against our code of ethics. The call was most likely disconnected or dropped. However, you order was canceled and your credit card was refunded on August 29th. Refunds always take three-five business days to appear on your account (it depends on your bank, but never less than three business days). We cannot rush that, all we can do is process the refund and wait for the bank to credit your account.
We strongly feel that we made every effort to keep you in the loop with your order. It is unfortunate that the item was not available at the time but there was little we could do. It was displayed as "on back order" on our website and we called you shortly after you placed your order to let you know that it was on back order in case you misread the website.
After you requested to cancel your order, we refunded your card immediately, however, banks do require some extra processing time for credits. There is no possibility that Steve would deliberately hang up on you. He denies it and when we reviewed the call recordings we did see that the call was disconnected (there's no way for us to tell how it was disconnected) but like we said the chances of Steve "hanging up" on you are extremely small, the call was more likely dropped.
We apologize for the inconvenience, if you would like to discuss further, feel free to call me at (908) 422-0419. If you'll give us a second chance, with an in stock item, we will most definitely steer you right this time.
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