• Report: #154419

Complaint Review: East Coast Van Lines

  • Submitted: Sat, August 20, 2005
  • Updated: Sun, February 10, 2013

  • Reported By:West Palm Beach Florida
East Coast Van Lines
13993 SW 42nd Street Davie, Florida U.S.A.

East Coast Van Lines ripoff Davie Florida

*UPDATE Employee: Wrong Moving company

*Author of original report: Slander and untrue remarks?

*Author of original report: $25.00 refund...are you kidding me?

*Consumer Suggestion: Thanks, Garcia!

*UPDATE Employee: We have never stated or admitted to hiring an unlicensed and uninsured mover.

*UPDATE Employee: We have never stated or admitted to hiring an unlicensed and uninsured mover.

*UPDATE Employee: We have never stated or admitted to hiring an unlicensed and uninsured mover.

*UPDATE Employee: We have never stated or admitted to hiring an unlicensed and uninsured mover.

*Consumer Suggestion: ECVL just admitted to hiring an unlicensed and uninsured mover to perform your move, and will have to answer to the Federal Motor Carrier Safety Administration

*Author of original report: Update

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We had an estimate on Thursday, July 7, 2005. The estimate was done by Dan Janowitz. Dan claimed to be the owner's uncle and explained that your company was very professional. He told us that they do not sub-contract the jobs out to other companies and use all of thier own men. He also told us that all of our furniture would be pad-wrapped to prevent damage. He explained that they would be bringing 7 wardrobe boxes for clothing and shoes. The total cost of the move was $690.00.

He stated that there would be three men and one truck. About a week later we gave Dan a deposit of $100.00 for our move on Friday, July 29th, 2005. He told us that the movers would arrive between 8:30 and 9:30 am to begin the job. This was important to us since we were closing on the property that morning and the new owner needed to move in that afternoon. Dan assured us that this would not be a problem.

On the morning of July 29, 2005, the movers arrived at 12:15pm. They were about 3 hours late. There were not three men, instead only two, even though we did pay for three (this is listed on the contract). They did not arrive in an East Coast Van Lines truck and explained that the job was contracted to them. I believe the name on the Van was All Pro Van Lines. We were soon to find out that these guys were anything but All Pro. Before the job began, we reviewed the contract and I gave them my check number and credit card information to begin the job. We had all of our boxes in the living room to make things easier for them.

My father was also present during the move. The move was taking very long. The new owner was calling me waiting to move in. The buyer's realtor came over checking to see what was going on. After this, my family started helping them load the things onto the truck. The truck was finally full and not everything fit on the truck. We would have to come back for some things. Part of the reason everything did not fit was that the packing of the truck was terrible.

They were not pad-wrapping our furniture and things were getting damaged and scratched. They were even dragging some of our furniture on the ground instead of lifting it. Since there were no wardrobe boxes as promised, we had to carry all of our clothing down to our cars to move it. We called Dan's cell phone and he did answer (one time), we explained what was going on and he said he would contact the moving men. The men did not ever hear from Dan and said they did not even know who he was.

Then, after the truck was full one of the men, Frank Marin, said that he had a family emergency. I am not sure if this was true, but if so, you think that they would send another mover to help finish the job. This man wanted to take the truck with all of our belongings in it to Miami, supposedly to see his sick daughter in the hospital. We have heard horror stories about movers and did not want our things going to Miami, maybe never to be seen again.

We called Dan several times and he would not pick up his cell phone anymore. He then turned the cell phone off and it was going straight to voice mail. We could not get in touch with him at all. Bill even offered to drive Frank to the hospital to see his daughter. He did not take us up on that offer. He said he would finish the job. So, we started over to the new house. They proceeded to stop at McDonalds for food. Then we followed them to the house. That is when they did not want to unload the truck and wanted to leave. We had to call the Sheriff's department. The Sheriff's said that if they were going to leave the truck locked up at the new residence, then that would be ok. But we still needed to get the rest of our things out of the old house so that the new owner could move in.

Finally, Frank agreed to unload part of the truck to go get the rest of our things. We went back to the old house and a girl showed up in a car. Both of the men were in the car talking to the girl for a very long time, while we moved furniture. Finally, they helped finish loading and we went back to the new house to unload, or so we thought. When we got to our new place they refused to unload the truck. We called East Coast Van Lines and talked to Allen who said he was a manager and that he would not get involved. When we said that we would be filing a complaint, Allen threatened to sue us for defamation of character.

The men locked the truck and went home with the girl in the car. They said that they would be back at 9:00 the next morning, Saturday, July 30th. Frank also informed us that because of all the problems, we needed to pay in cash the next day.

The next day came and we waited and waited for the movers to show. Finally at 12 noon, they arrived, again 3 hours late. They quickly unloaded the truck and we paid cash before the truck was empty, like they required us to. I had Frank sign on every page of the contract that we did pay the balance of $590.00 in cash.

I have never seen such unprofessional people. This move was an absolute nightmare. We have many pieces of furniture that were damaged. We have headboard that has a chunk out of it, a scratched aquarium stand, a broken desk drawer, a ripped sofa, a damaged dresser, a scratched coffee table, a scratched desk, a television with a chuck out of the top and a scratched dining room table. The coffee table was so damaged and scratched that we had to replace it. I have included the invoice. I have also included pictures of the damaged items. I do not have pictures of the coffee table since at the time I did not think about it and threw it away.

We have filed a complaint with the Better Business Bureau. I have never seen such an unprofessional company. We paid your company so we would not have to move things ourselves. We both ended up moving things out to the truck along with my father. We even moved things in our cars. I wish that we had never hired this company and I would never recommend this company to anyone. The truck was not unloaded the same day as promised, there were two men when we paid for three, we helped move things, there were not wardrobe boxes as promised, and we have several damaged items.

Heather
West Palm Beach, Florida
U.S.A.

This report was posted on Ripoff Report on 08/20/2005 08:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/East-Coast-Van-Lines/Davie-Florida-33330/East-Coast-Van-Lines-ripoff-Davie-Florida-154419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Wrong Moving company

AUTHOR: Jason - (United States of America)

This report was filed against wrong moving company. 

We did not move this person and do not have any contract with this consumer.
 
Report needs to be removed immediately or we will take Ripoff Report and the consumer to court.
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#2 Author of original report

Slander and untrue remarks?

AUTHOR: Heather - (U.S.A.)

I have not said anything untrue about this company...I told exactly what happened during our move. The definition of "slander" is a FALSE report.
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#3 Author of original report

$25.00 refund...are you kidding me?

AUTHOR: Heather - (U.S.A.)

"East Coast Relocation" received our letter explaining what happened in our "nighmare" move and they sent us a reply. They sent us a check fo $25.00. We paid $690.00! I wanted to laugh. They did not honor the contract since the goods were supposed to be delivered the same day and my family was moving things when we hired them to do that. I would be happy to let the courts decide. Maybe then we will get a refund that is fair!
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#4 Consumer Suggestion

Thanks, Garcia!

AUTHOR: Sharon - (U.S.A.)

You be sure to let us know what the outcome of that lawsuit is, OK? You know, once the judge stops laughing. While you're at it, why don't you have your lawyer explain to you the definition of "slander".

If you told the BBB that the carrier you hired was East Coast Relocation, then you indeed hired an unlicensed and uninsured mover. There is no company in FL licensed under the name of East Coast Relocation. What, you can't keep your own aliases straight?
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#5 UPDATE Employee

We have never stated or admitted to hiring an unlicensed and uninsured mover.

AUTHOR: Garcia - (U.S.A.)

Please be advised the customer has placed false information on the internet regarding our company. Many Slanderous and untrue remarks have given us no choice but to sue the customer for defamation of character. Thereafter, we will let the courts decide.
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#6 UPDATE Employee

We have never stated or admitted to hiring an unlicensed and uninsured mover.

AUTHOR: Garcia - (U.S.A.)

Please be advised the customer has placed false information on the internet regarding our company. Many Slanderous and untrue remarks have given us no choice but to sue the customer for defamation of character. Thereafter, we will let the courts decide.
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#7 UPDATE Employee

We have never stated or admitted to hiring an unlicensed and uninsured mover.

AUTHOR: Garcia - (U.S.A.)

Please be advised the customer has placed false information on the internet regarding our company. Many Slanderous and untrue remarks have given us no choice but to sue the customer for defamation of character. Thereafter, we will let the courts decide.
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#8 UPDATE Employee

We have never stated or admitted to hiring an unlicensed and uninsured mover.

AUTHOR: Garcia - (U.S.A.)

Please be advised the customer has placed false information on the internet regarding our company. Many Slanderous and untrue remarks have given us no choice but to sue the customer for defamation of character. Thereafter, we will let the courts decide.
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#9 Consumer Suggestion

ECVL just admitted to hiring an unlicensed and uninsured mover to perform your move, and will have to answer to the Federal Motor Carrier Safety Administration

AUTHOR: Sharon - (U.S.A.)

Is East Coast Van Lines hired East Coast Relocation to perform your move, then they've got bigger problems. There is no such incorporated or licensed company in FL under the name of ECR. So ECVL just admitted to hiring an unlicensed and uninsured mover to perform your move, and will have to answer to the Federal Motor Carrier Safety Administration.

Unless, of course, they are hiding behind the little technicality of a different MC license number. Here's what there is:

If you go to safersys.org and click "License & Insruance", you can input the DOT number of 1094759. See, there's two companies there. The first one, with MC number 472813, is East Coast Van Lines, broker. The second one, with MC number 498831, is East Coast Van Lines, Doing-Business-As V.I.P Moving & Storage. This company is licensed to actually run trucks on the road and perform moves.

Since they will not do anything for you regarding getting your insurance claim filed, go ahead and contact their insurance directly. Here it is (this is also available through that same FMCSA site):

Policy # 874 70-127
AMERICAN HOME ASSURANCE CO.
Attn: RIMA DEMARAIS DBG LEGAL SERVICES
Address: 70 PINE
NEW YORK, NY US 10270
Telephone: (212) 820 - 4802
Fax: (212) 793 - 6966

Call and ask to speak to the agent in charge of that policy number.

Then re-write the BBB and say here's what's up.

East Coast Van Lines (broker)
13857 SW 44TH STREET
DAVIE FL 33330
(954) 472-0017

East Coast Van Lines/ VIP Moving & Storage
13993 SW 42 ST
DAVIE FL 33330
(954) 444-4808

These are both houses in the same neighborhood.

Remind the BBB that they themselves have in ECVL's report the phone number for ECVL, and the address for VIP, as the same company. Not that they'll care, ECVL is a dues-paying member.
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#10 Author of original report

Update

AUTHOR: Heather - (U.S.A.)

We reported East Coast Van Lines to the Better Buisness Bureau and Florida Dept. of Transportation. The Better Buisness Bureau contacted East Coast Van Lines and they sent a response that they are the "broker" not the "carrier". They say that the carrier is "East Coast Relocation", what a similarity. The funny thing is that the manager at both locations is the same person. East Coast Van Lines claims that they have not responsability in this matter and that we should contact East Coast Relocation. We wrote a certified letter to East Coast Relocation explaining everything that happened during our move and sent pictures of our damaged items. They have received the letter and we are waiting for a response.
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