- Report: #333605
Report - Rebuttal - Arbitrate
Complaint Review: East Coast Wholesales TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. East Coast Wholesales US Based company established since 2001. East Coast Wholesales top priority to inspect every product before packaging to insure everything is in mint condition and in 100% perfect working order. East Coast Wholesales 24 hour online support staff to assist with questions along with sales office staff during business hours assists customers by phone.
East Coast Wholesales TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. East Coast Wholesales US Based company established since 2001. East Coast Wholesales top priority to inspect every product before packaging to insure everything is in mint condition and in 100% perfect working order. East Coast Wholesales 24 hour online support staff to assist with questions along with sales office staff during business hours assists customers by phone.524 Walcott Dr. Myrlte Beach,, South Carolina U.S.A.
East Coast Wholesales TRUSTED BUSINESS REVIEW: East Coast Wholesales clients feel safe, confident, & secure when doing business with them. East Coast Wholesales is dedicated to 100% client satisfaction, exceptional client experiences & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: East Coast Wholesales recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to East Coast Wholesales for its full commitment to quality customer service.
Ripoff Report's discussions with East Coast Wholesales have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. East Coast Wholesales listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
One of the things we learned in the course of our review is that the typical customer feedback reads, "East Coast Wholesales truly provides high quality products with top of the line support staff that handles all issues in a timely and effective manner. [continued below]....
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by Craig McKinney during an onsite inspection held by a third party verification company with no biases towards East Coast Wholesales.
East Coast Wholesale operates as a direct importer across the United States in scooters, generators, golf carts, and other specialty items. As a company they are striving to keep growing by adding new dealers to their distribution family. Owner, Craig McKinney, stated the following about his vision for distribution, "we started with a handful [of dealers] now we are up to 41. My vision is to get more dealers and distribute more product." Leads for East Coast Wholesale are generated through several different avenues including dealers, their personal website, and advertising on EBay as well as Amazon. The sales process is, "very simple." Consumers can access all the products they offer online, and have access to 24 hour customer service support. Their straightforward website offers an excellent understanding of East Coast Wholesale's products as well as shipping procedures.
CUSTOMER CARE & COMPLAINT RESOLUTION – EAST COAST WHOLESALES
During the onsite interview Mr. McKinney was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. McKinney expressed that their most common complaint arises when there is shipping damage to a product, " unfortunately UPS is not always careful with packages." In order to combat this East Coast Wholesale performs a thorough inspection of their product before it is shipped to the customer, "we do a double inspection, because we try and make sure it's perfect before we ship it out."
When asked to comment on complaints posted on Ripoff Report's website Mr. McKinney stated that he believes some of them were placed by competitors, while the others from customers they attempted to help, but these customers still placed complaints. Mr. McKinney went on to describe the lengths that East Coast Wholesale will go through to ensure customers are happy with their services, "we do our best to get it [product] back or give some kind of compensation...our best response to that is just to get it back, replace it, or give them their money back. We basically just ask them what they want."
When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. McKinney stated, "I took over all emails through customer support. I'm the owner and I care about customer support...so I handle all complaints and all warranties...only I deal with customers." East Coast Wholesale is proud to be a part of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I'm actually very excited about it. Ripoff Report has gotten very large, and a lot of people go to that to do their research. Now that I am being accredited with them, fixing old problems, and reports out there I am super excited. It can only help our business."
EAST COAST TRANSMISSIONS - STATEMENTS FROM THE OWNER– CRAIG MCKINNEY
" East Coast Wholesales provides top of the line gas & electric scooters, digital generators and a full range of golf products along with SUP paddleboards at the most competitive pricing you will find anywhere in the USA.
East Coast Wholesales’ team have expressed that they feel very confident doing their job. East Coast Wholesales takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Mr. McKinney is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."
Ripoff Report was pleased to learn that East Coast Wholesales’ past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
STATED IMPROVEMENTS FROM EAST COAST WHOLESALES
East Coast Wholesales recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, East Coast Wholesales has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Craig McKinney, Ripoff Report is convinced that East Coast Wholesales is committed to quality delivery of services resulting in total client satisfaction.
.How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that East Coast Wholesales meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
CRAIG MC KINNEY EAST COAST WHOLESALES New scooter on ebay arrived, was used and damaged. 3 weeks later, no resolution. Myrlte Beach, South CarolinaI bought a brand new 200 watt, 2008 scooter on ebay from Eastcoast. It arrived with the outer box in excellant shape. The scooter was advertised "BRAND NEW, MINTCONDITION, ORIGINAL BOX", but arrived used and damaged. I e-mailed the that day, and Steve, warehouse manager claimed all scooters were new, and damage was result of UPS ROUGHING IT UP. The outer box had one small tear, while inner box was torn, and bent, and taped. The scooter had foot scuffs on it, the top foot rest torn and scuffed. The bottom casing where e battery is had a large crack, and a smaller one as well. The bottom was scuffed. They requested I send proof of damage, and promised a return pick up by Ups, and a replacement. That did not happen. Finally after 3 weeks, I reqested a return pre-paid shipping lable and a refund. That didn't happen. I continued to e-mail and opened a claim with paypal. After all these attempts at a resolution, I left negative feedback. At this point Craig Mc Kinney threatened me that he would leave feedback in my ebay file about my bad manners, bad e-bay dealings and that he would reveal my 'NASTY HABITS' . I have purchased numerous e-bay items, all of which were wonderfull. I buy bikes, red sox stuff, and his scooter. He was not helpful, would not respond to my photographic evidence of the used and damaged item, and has now refused to honor his 90 day warrenty, promises of pre paid shipping lable for return , and worst of all has threatened me in an e-mail. I now must return the scooter at my own expense, which will cost me 25.00$ I would urge buyers to BEWARE!!!!! "nasty habits"????? Huh???????
Taken for a ride
santa monica, California
This report was posted on Ripoff Report on 05/19/2008 07:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/East-Coast-Wholesales-TRUSTED-BUSINESS-Ripoff-Report-Verified-businesses-you-can-trust-East-Coast-Wholesales-US-Based-company-established-since-2001-East-Coast-Wholesales-top-priority-to-inspect-every-product-before-packaging-to-insure-everything-is-in-mint-condition-and-in-100-perfect-working-order-East-Coast-Wholesales-24-hour-online-support-staff-to-assist-with-questions-along-with-sales-office-staff-during-business-hours-assists-customers-by-phone/Myrlte-Beach-South-Carolina-29579/CRAIG-MC-KINNEY-EAST-COAST-WHOLESALES-New-scooter-on-ebay-arrived-was-used-and-damaged-333605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
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