• Report: #827014

Complaint Review: East Commerce Solutions

  • Submitted: Mon, January 23, 2012
  • Updated: Mon, January 23, 2012

  • Reported By: Rob — Akron Ohio United States of America
East Commerce Solutions
Providence, Rhode Island United States of America

East Commerce Solutions Multiple Unauthorized ACH's out of my checking account!!! Providence, Rhode Island

*Author of original report: ACH CORRECTION

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Wanted to switch Merchant services provider gave East commerce the chance to match the new offer. They could not so I canceled my service with them in November.... Had been a customer for 6 years NOT UNDER CONTRACT. December 2nd I seen and ACH for $49 so I called and Wendy Medeiros head of customer service tried to tell me that I never canceled and that I would have to cancel in writing. I faxed over the proper documents 13 minutes later.....( I was so pissed That I wrote down the time of the fax and phone calls.) Called to confirm that fax had been received. No answer left message no returned call.   December 31st another ACH $10 Called once again said that it took 7 days to process the fax.  January 20th another ACH  $75. I Called, they are claiming they had to 30 days to process the cancellation and I would be billed every month till they Canceled not me But them. Now they want me to prove that they billed me so they can look into it.  

Crooks CAUTION. CAUTION. CAUTION  Look around on the internet they scam lots of there customers. When I signed up 6 years ago I spoke with the President of the company she  said it was a small family owned company so I felt good that I was helping a small business. What a bunch of BS, scam artist.

This report was posted on Ripoff Report on 01/23/2012 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/East-Commerce-Solutions/Providence-Rhode-Island-/East-Commerce-Solutions-Multiple-Unauthorized-ACHs-out-of-my-checking-account-Provide-827014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

ACH CORRECTION

AUTHOR: Rob - (United States of America)

East Commerce Solutions. Has agreed to refund the ACH. They did stand behind there word, it took some phone calls but I am very happy with the results. As I mentioned before I was with them 6 years, and I failed to mention that in 6 years this had been the only issue.
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