- Report: #708661
Report - Rebuttal - Arbitrate
Complaint Review: Eastern Lettering
Eastern Lettering1318 S Main St Wake Forest, North Carolina United States of America
Eastern Lettering Charged for merchandise never sent. Attempts to rectify led nowhere but lies. Stole my money. Check BBB report on this business. Wake Forest, North Carolina
*Consumer Comment: Excellent Job
*REBUTTAL Owner of company: Follow up
*Consumer Comment: Share this angry customer's complaint
*UPDATE Employee: RESOLUTION
*Author of original report: If you just did what you agreed to earlier neither of us would be here now.
*UPDATE Employee: RESOLUTION
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It is now March 21/2011.
A partial order sent but I was chanrged for the full order.
The portion that did arrive, came 5 weeks after order was placed.
Contacted Maurice via phone after 6 weeks and was disconnected while on hold.
When I attempted to call back the number was forwarded to another and went straight to voice mail. Left message.
Contacted a second time with identical results the following week.
Conted via phone a third time (on a Friday) and was told the item would ship in 2 days (Monday).
Waited 2 weeks and nothing arrived.
Started contacting via e-mail so I had a log.
Sent e-mail requesting refund and was asked me for information he already knew. At this point he was stalling.
He indicated a refund would be issued.
Sent e-mail requesting refund.
Was told the item shipped today.
Asked for tracking number and advised I wanted a refund. I would send back the items if they ever arrived.
No tracking number. No response.
Sent an e-mail requesting a refund.
Created a report on the BBB website. There are many for the same and similar issues.
Created a report on the NC consumer report site.
Contacted the websites registration company who provided the sites hosting company.
Contacted the websites hosting company.
Contacted a local newspaper I found in Wake Forrest.
Contacted the local police tip line for cyber crime.
Contacted a popular internet search engine (guess) company.
Creating as many reports on this fraudulant business as I can so others are not taken in.
This report was posted on Ripoff Report on 03/21/2011 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Eastern-Lettering/Wake-Forest-North-Carolina-27588/Eastern-Lettering-Charged-for-merchandise-never-sent-Attempts-to-rectify-led-nowhere-but-708661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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