• Report: #708661

Complaint Review: Eastern Lettering

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  • Submitted: Mon, March 21, 2011
  • Updated: Thu, November 29, 2012

  • Reported By: caveat emptor — South Carolina United States of America
Eastern Lettering
1318 S Main St Wake Forest, North Carolina United States of America

Eastern Lettering Charged for merchandise never sent. Attempts to rectify led nowhere but lies. Stole my money. Check BBB report on this business. Wake Forest, North Carolina

*Consumer Comment: Excellent Job

*REBUTTAL Owner of company: Follow up

*Consumer Comment: Share this angry customer's complaint

*UPDATE Employee: RESOLUTION

*Author of original report: If you just did what you agreed to earlier neither of us would be here now.

*UPDATE Employee: RESOLUTION

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Placed an order on-line on Decemner 19/2010.
It is now March 21/2011.
A partial order sent but I was chanrged for the full order.

The portion that did arrive, came 5 weeks after order was placed.
Contacted Maurice via phone after 6 weeks and was disconnected while on hold.
When I attempted to call back the number was forwarded to another and went straight to voice mail.  Left message.

Contacted a second time with identical results the following week.

Conted via phone a third time (on a Friday) and was told the item would ship in 2 days (Monday).

Waited 2 weeks and nothing arrived.

Started contacting via e-mail so I had a log.

Sent e-mail requesting refund and was asked me for information he already knew.  At this point he was stalling.

He indicated a refund would be issued.

No refund.

Sent e-mail requesting refund.

Was told the item shipped today.

Asked for tracking number and advised I wanted a refund.  I would send back the items if they ever arrived.

No tracking number.  No response.

Sent an e-mail requesting a refund.

No response.

Created a report on the BBB website.  There are many for the same and similar issues.
Created a report on the NC consumer report site.
Contacted the websites registration company who provided the sites hosting company.
Contacted the websites hosting company.
Contacted a local newspaper I found in Wake Forrest.
Contacted the local police tip line for cyber crime.
Contacted a popular internet search engine (guess) company.
Creating as many reports on this fraudulant business as I can so others are not taken in.
 

This report was posted on Ripoff Report on 03/21/2011 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Eastern-Lettering/Wake-Forest-North-Carolina-27588/Eastern-Lettering-Charged-for-merchandise-never-sent-Attempts-to-rectify-led-nowhere-but-708661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Excellent Job

AUTHOR: All Star Sports - (United States of America)

eastern lettering We outsourced our football jerseys to this company. We don't have access to stitch any numbers or letters on, but Eastern Lettering does. I must say, they did an EXCELLENT job. When the organizatio Internet

All positive. We got our football jerseys back from outsourcing to Eastern Lettering. The organization that ordered them through us was so grateful. The stitching was great and the numbers/letters were the same quality that we expected. We were awarded the contract to service their jerseys now. What a great job and it paid off for us. Expect continued business from us.

Thanks.

All Star Sports

Pensacola, FL

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#2 REBUTTAL Owner of company

Follow up

AUTHOR: Eastern Lettering - (United States of America)

Hi, order came back to us as 'insufficient address'. We failed to put the apt # on the package. It is being resent immediately and should arrive w/in 4 business days. Thanks
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#3 Consumer Comment

Share this angry customer's complaint

AUTHOR: Angry firefighter - (United States of America)

Everything this customer has stated is 100% true because it is all happening to me right now! So far, I have waited since August 25, 2011 to receive my order (#6778). I have been getting the run around just like the previous customer. They did answer the phone once. They put me on hold for ten minutes, then hung up on me. I called back and no one answered. I have never been able to get ahold of anyone since. They responded to my emails, saying that it was late being shipped but should be here by the weekend. I asked for just the shipping fee to be refunded with no response. It's the weekend. No package. I asked for a tracking number (as all legit online stores provide) and they have yet to give me one. This is cyber theft any way you cut it. I plan on notifying BBB next, and calling my family in Winston-Salem, NC to track down this company where I plan to serve them with legal action if this matter is not resolve in a timely manner.
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#4 UPDATE Employee

RESOLUTION

AUTHOR: Eastern Lettering - (United States of America)

Please give order # or first/last name so we can get this resolved, thank you.
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#5 Author of original report

If you just did what you agreed to earlier neither of us would be here now.

AUTHOR: caveat emptor - (United States of America)

I honestly cannot comprehend the audacity that Eastern Lettering has in coming here to respond.

You have my order number. I gave it to you on 3 occasions over the phone right before you put on me on hold and disconnected the call.  It's the same order number I e-mailed you.  It's the same order number you said you shipped on 2 separate occasions now but could not provide tracking info for either. It's the same order number you eventually emailed me that a refund would be no problem.  Guess what, still no refund or merchandise.  Gosh golly, I wonder whatever could be the problem?  Still have no idea?  Here's a clue, you're ripping people off. 
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#6 UPDATE Employee

RESOLUTION

AUTHOR: Eastern Lettering - (United States of America)

Hi, can you please provide your name, address and/or order# to sew can resolve this?  Not sure why no one responded to you initially, but I would like to resolve this right away.

Thanks.
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