• Report: #1166913

Complaint Review: Eastern Motors Manassas

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  • Submitted: Sat, August 02, 2014
  • Updated: Sat, August 02, 2014

  • Reported By: William — Woodbridge Virginia
Eastern Motors Manassas
9075 Euclid Avenue Manssas, Virginia USA

Eastern Motors Manassas Dissappointing ***Caveat Emptor*** Manssas Virginia

*Consumer Comment: Tyg, you have a point

*General Comment: Inspection....

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It is CAVEAT EMPTOR (LET THE BUYER BEWARE) at Eastern Motors. I am willing to accept the responsibility of not scrutinizing a used car, but I am dissappointed that a dealer would care so little for the safety of their customers. The people at Eastern Motors are willing to inspect and pass a dangerous car risking the lives of their customers to make a buck.

On 4/26/2104 I purchased a used 2011 Honda Civic with 18,250 miles on it at the Manassas location of Eastern Motors. The salesperson, Cory Lee Cooper, was personable and enthusiastic, but a little pushy. The showroom was pleasant and clean. The rest of the Eastern staff were accomodating. I decided to take the car, so Eastern Motors inspected it, put a "Passed" inspection sticker on it and sent me on my way. At that point it would have been a 5 star overall rating, but it was what I couldn't see and where I would have to trust Eastern Motors that turned this into a losing transaction. Remember, integrity is doing the same thing when can't see what you are doing.

In mid July, only 60 days after the purchase, less than 3,000 miles later, but after their chinsey 30 day warranty, the car began to make a noise in the brakes. I took it to a mechanic and was informed that the rear brakes were so worn that the front brakes were taking the full brunt of slowing the car and the car needed new brakes all the way around. The mechanic said, from his experience there is no way that the brakes could have passed inspection at the time they did. He said we should go straight to the police and report theinvalid inspection sticker.

I confronted Eli Copty, the General Manager at the Manassas location of Eastern Motors, about the situation. His response was to yell, "Get the F*** off my lot" aloud several times in their showroom in front of all of his potential customers.

I called Eastern Motors CustomerCare line and spoke to Danny, who claimed to supervise the Customer Service line. He listened to my story then said it was not their problem. So much for "Customer Care" at Eastern Motors and Direct Car Buying. It's a farce.

Good luck to all who chose to purchase from Eastern Motors, but make sure to get an independent inspection of the car before you sign anything or give them any money. They do not care if they put your life at risk.


This report was posted on Ripoff Report on 08/02/2014 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Eastern-Motors-Manassas/Manssas-Virginia-20110/Eastern-Motors-Manassas-Dissappointing-Caveat-Emptor-Manssas-Virginia-1166913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Tyg, you have a point

AUTHOR: FloridaNative - ()

I agree with the original author's conclusion that the buyer ought to have the vehicle independently inspected prior to purchase of any used vehicle with any dealership. It is just good common sense. Also, it is the only way to get an idea of the actual condition at the time of sale. Having the dealerships' mechanic look at it is a waste of time, effort and money as the mechanic at the dealership won't give an independent report. He can't be independent, he works for the dealer. This goes for any dealership, not just this dealer.

I also thought the author did an outstanding job of detailing his complaint without anger or supposition. The author was factual and detailed. He described his experience through his eyes.  More complaints ought to follow this author's format and they would be taken more seriously.

However, Tyg, you come off as one angry responder. Then you added 'facts' that were not present in the original report and 'facts' you could not know unless you had been there at the time (not really possible to know). That is as bad as posters leaving out critical information in their original reports. You seem to want to shut down any complaint that has to do with any auto dealership. Auto dealerships as a whole could use a revision of their process and that will never happen if you don't allow customers to provide feedback on their experience. Even if you disagree with the feedback provided.

It is true, some of the posters expect too much from the dealership when they buy an AS IS vehicle. But to expect people not to file a complaint is unrealistic. In a complaint like the one above, the readers can decide for themselves based on the information provided whether they would chance going to this dealership or not. You can't shut down free speach because you don't like what they say. Calling it 'slander' is a mistake. Shutting down free speach because you don't like what people say is a bigger mistake.

The author did not slander the dealer, he described his personal experience from his perspective: big difference.

By the way, there is no occasion for the dealer to use the 'f' word in public against a consumer. That response from dealership personnel is enough to keep good consumers away. It's all in the dealers' attitude - conveyed in that one word.

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#2 General Comment


AUTHOR: Tyg - ()

While Im sure it makes you feel better to rant online, you are leaving YOUR part out of your story. What you FAIL too mention o even acknowledge is that there will ALWAYS be issues with used vehicles. YOU as an adult KNOW THIS!!!! There is always extra work that has to be done. What gets me is exactly how blinded you are by your own self-rigousness. ANY person who purchases a used vehicle and doesn't take that vehicle to their mechanic for a full look over is a dumb@ss. Its a used vehicle. The sales person IS NOT going to know the FULL history of a vehicle. Not even the mechanic in the back is going to know everything that has been done unless the previous owner discloses this information. Even CARFAX is pretty much useless because of the general dishonesty of the American populace. What YOU fail to point out is that while it was under 3000 miles, it was under 3000 miles that YOU put on it. Meaning there was probably enough brake pad to last you until you did a brake job. But during the course of YOUR driving YOU wore down what remained of the brakes because it was a NEW vehicle for you. YOU and I both KNOW that you put that vehicle through its paces. Its what ALL consumers do when they get a new car. They want to know what they can do and what they cant. Which means YOU would have taken ANY opportunity to push the vehicle when it was clear to do so. If you sit there and tell the entire web going public that you DID NOT rev that vehicle up to as fast as YOU felt was safe on a clear stretch of road, I will call you a flat out liar. What all of this means is that YOU worked your vehicle out a bit. In doing so you wore down the remaining brake pads. Now here is the part that is going to upset you......IT IS NOT THEIR RESPOSIBILITY!!!!!!!! YOU purchased your vehicle AS IS. Which means that YOU have NO extended warrenty. Which means that YOU are the responsible party. YOU were responsible for ALL vehicle repairs and maintenance the moment YOU drove it off the lot. YOU!!!!!!!!!!!!!!! You are assigning machivelian motives to them and the situation in an attempt to make YOURSELF out to be a better victim. Unfortunatly YOUR smokescreen isn't going to work. YOU did not take this newly purchased vehicle to a mechanic and had the vehicle work up done. When it is found that YOU have to replace the brake pads, YOU went into their dealership and made a scene. I know this BECAUSE YOU were told to get the "F" off their property. Odds are that YOU went in and DEMANDED that THEY pay for the repairs of YOUR brakes when YOU rode them down to the metal. When THEY tell you THE EXACT SAME THING as I have about your vehicle purchase being AS IS, you lost it. YOU made a scene. While YOU wish to point the finger at THEM for YOUR brakes and tell the entire world that THEY are compromising YOUR safety, YOU fail to notice that YOU are the one who has been driving yourself and others around on brakes that SHOULD have been examined by YOUR mechanic when you purchased YOUR vehicle. Since YOU did not do this, YOU are the one who has been putting the entire motoring public in danger and anyone unwise enough to get into the vehicle with you. YOU may not like the TRUTH but there it is. While THEY may have sent you out on the road without a FULL brake pad, YOU make the issue WORSE because of YOUR negligace. YOU DID NOT DO YOUR PART TO ENSURE THE SAFETY OF THOSE DRIVING ON THE ROAD WITH YOU AND YOUR PASSEGERS!!!! YOU are the one ultimately responsible here. YOU need to accept your part in all of this. Im going to send them a nice little email informing them of your slander online. People like YOU need to learn that the web IS NOT your personal b!tching post and YOU CANNOT post whatever you like on a PUBLIC forum. By doing so YOU have put yourself in danger of getting sued for your post. While Yes you have the right to freedom of speech, you DO NOT have the right to slander a business in a media forum. YOU make accusations that can easily cost you for decades and all because YOU didn't do the RESPONSIBLE thing and get the newly purchased vehicle inspected. Then on top of it all, you make unrealistic and illegal demands on them and when YOU don't get your way, YOU resort to internet blackmail. Im betting that if they asked you to remove this post and they would give you a free brake job how fast YOUR tune would change. But YOUR ploy is going to fail because RoR NEVER removes a post.....EVER!!!! The great part is that all they need to do to PROVE it was YOU who wrote AND posted that drivel is a court order. Must be nice to know that YOU would have not only put everyone around you in danger, but that your future legal problems could have been avoided if you had been a MORE responsible person. YOU are blaming THEM for YOUR FAILURE as an adult and as a person who owns a vehicle.

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