• Report: #967736

Complaint Review: Easy Care Vehicle Service Contracts

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  • Submitted: Sun, November 11, 2012
  • Updated: Sat, November 17, 2012

  • Reported By: Michael — Chicago Illinois United States of America
Easy Care Vehicle Service Contracts
6010 Atlantic Boulevard Norcross, Georgia United States of America

Easy Care Vehicle Service Contracts Refusal of auto repair Norcross, Georgia

*Consumer Comment: Did You Read What You Bought Into?

*General Comment: Why you can't sue

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I purchased an Easy Care warranty as the car I bought was used. Although the quality of the vehicle is very good I realize that since the car was used it was worth paying for a warranty up front and not worry about broken parts later. Sure enough a few months after having purchased the vehicle the right rear brake began to squeak and grind as thought he brake was stuck in place. I took my car into the mechanic and contacted easy care. According to easy care they would not pay for the replacment part of labor as the problem was a result of normal wear and tear. What a rip off. If the problem was due to normal wear and tear logic suggestst all four brakes would have gone bad at the same time. I remember the sales pitch, "You will never pay for repairs on your car." "All you have to do is bring it in pay your deductable and feel satisfied that your vehicle is covered." Lies, all Lies.  

This report was posted on Ripoff Report on 11/11/2012 12:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Easy-Care-Vehicle-Service-Contracts/Norcross-Georgia-30071/Easy-Care-Vehicle-Service-Contracts-Refusal-of-auto-repair-Norcross-Georgia-967736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Did You Read What You Bought Into?

AUTHOR: SUCKA! - (USA)

Becoming an informed consumer goes a long way.  The Federal Trade Commission has a website just for you! www.ftc.gov.  As well, www.ehow.com is another awesome website for the consumer to learn about something they know nothing
about PRIOR to making a ridiculous online complaint.  

The Federal Trade Commission even published a handbook to help prevent consumers like yourself. Crazily enough, it's titled, "How to be an Informed Consumer"!  Page 14, under the section of Major Purchases and Investments-Buying A Car:

"Considering a Service Contract-

A service contract that you may buy with  a new car provides for the repair of certain  parts or problems. This type of contract is  offered by manufacturers, dealers, or  independent companies and may or may  not provide coverage beyond the 
manufacturers warranty. A warranty is  included in the price of the car while a  service contract costs extra.

Before deciding to purchase a service contract, read it carefully to get the answers to 
these questions. 

Whats the difference between the coverage  under the warranty and the coverage under  the service contract? 
What repairs are covered? 
Is routine maintenance covered? 
Who pays for the labor and parts? 
Who performs the repairs? Can repairs be  made elsewhere? 
How long does the service contract last? 
What are the cancellation and refund 
policies?"

 Brake pad wear is considered normal wear and tear.  Brake pads are MADE to wear down.  As well, a brake caliper sticking is considered normal wear and tear as well.  Your logic is false.  All four corners do NOT necessarily wear evenly.  Generally, one axle provides more braking power than the other...not really 50/50.  Go to www.ehow.com or www.howthingswork.com and research the braking system yourself.

It's sad how many ignorant consumers incorrectly blame someone else for their own wrong doings.
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#2 General Comment

Why you can't sue

AUTHOR: Bubba Lee - (Canada)

There advertising will have a word in it you left out. "You will never pay for Covered repairs on your car"

And that is exactly how these scam companies avoid prosecution.

They pay for a few repairs every month and avoid everything they can legally figure a way around. Proving they are not "Fraudulent" in the eyes of the law.
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