- Report: #590842
Report - Rebuttal - Arbitrate
Complaint Review: Easy Closets
Easy ClosetsInternet United States of America
Easy Closets easyclosets.com TOTAL RIP OFF!! DON'T BE FOOLED!! Nothing "easy" about "easy closets." Internet
*Consumer Comment: Worked well for us
*Consumer Comment: Positive Experience with Easy Closets
*Consumer Comment: Reply to: "Easy Closets easyclosets.com TOTAL RIP OFF!! DON'T BE FOOLED!! Nothing "easy" about "easy closets."
*Consumer Comment: easy closets are just that
*Consumer Comment: Easy Closets
*Consumer Comment: Easy Closets by a 57 yr old woman
*Consumer Comment: Easy Closets is an EXCELLENT product
*Consumer Comment: Good Product, Great Service, Whats to complain about?
*Consumer Comment: Best Internet Company I Ever Worked With
*Consumer Comment: Installation Success! Use the write hacksaw!
*Consumer Comment: Easy Closets was easy
*Consumer Comment: Don't Believe PMOSES2
*Consumer Comment: Don't Believe This Report
*Consumer Comment: Complaint is way off base
*Consumer Comment: Thanks for the info
*Consumer Comment: Easy Closet Wonderful Product
*UPDATE Employee: Important Facts and Corrections
Unless you want to spend hours with a hacksaw, DON'T BE FOOLED by their claims their product is "easy to install" or "designed to be homeowner installed."
After they take all your measurements, they NEVER TELL YOU that they do not custom size or cut the THICK STEEL BRACKETS required to install the closets in the first place. So, in essence, what you get is a bunck of pieces parts and a date with a hacksaw.
Don't let their cute little "time lapse video" fool you either! See those thick metal support beams there, well they DON'T just magically fit the closet wall: NO, YOU HAVE TO HACK THROUGH THEM TO MAKE THEM FIT! Their designers don't tell you this; the FAQs don't tell you this; the video doesn't show this.
Hacksaws; thick steel beams; sharp edges to harm the closet users (in our case our kids): BAD BAD BAD all around.
I spoke directly to the so-called "Vice President of Internet Marketing" and she could not have been MORE condescending: "You do know how to use a drill, right? and a level, right? and a screwdriver, right?" Then, she claims that my call was being recorded and that there were also several people in the room listening in on the call. This was before she called me back and offered me money not to "drag her company through the mud." HUH??
We don't know about you, but if we wanted to use a hacksaw for hours and hours and hours at a time, we would have gone into metal working. Trust us: save the time, headache, and expense: STAY AWAY FROM EASYCLOSETS.COM -- THERE IS NOTHING EASY ABOUT THEM.
This report was posted on Ripoff Report on 04/08/2010 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Easy-Closets/internet/Easy-Closets-easyclosetscom-TOTAL-RIP-OFF-DONT-BE-FOOLED-Nothing-easy-about-eas-590842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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