- Report: #1123122
Report - Rebuttal - Arbitrate
Complaint Review: EasyKits
EasyKits smartwebcontent A-Z System Charge my credit card without authorization from me Internet Internet
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I received an email from a friend telling me that I should check this web site out. She is a good, honest, friend so I took her advise. The information on the web site was well presented. To join this association and receive more information woiuld only cost $4.95US so I entered my Visa card number. I thought it strange however because I first tried my Master Card but they wouldn't accept it even though my card has a few hundred dollars available at that time. That was the first red flag!
Almost immeadiatly, I realized I had a problem when I found that the training site wouldn't accept my email address, one that I have used for several years (and are using now with this Ripoff Report). My second red flag! Next, I received a phone call from a watchdog credit card company asking if I had authorixed a Visa payment in the amount of $4. [continued below]....
The credit card rep. explained that I would have to take it up with Visa, which I did immeadiatly I got off the phone. I contacted Visa several times over the past two weeks and have been on hold with them at this point for over an hour so far. I put my phone on hands free & started checking easykits on the web. I found this web site so decided to add my complaint whill I waited for Visa.
Back to the story, I called the number supplied by Visa for easykits and spoke to an operater. I was told that I had just 3 days after joining their membership before I was charged their monthly rate of $86.00US. I was told that this was clearly marked on the membership application. I am a careful consumer and read not only what is written but what might be implied and that statement was not on the form.
After a spirited conversation I was told that I would be able to get a partial refund which I immeadiatly agreed to. A refund of of less than half the "unauthorixed"fee charged has now been applied to my account. Again I followed up with Visa to try and get Visa to credit me the rest of the charge. Visa said (again) that I would have to get the refund from SMARTWEBCONTENT and suggested that she set up a 3 way phone conversation with the company, which she did.
The person on the company phone told me that by accepting the partial refund makes it impossible for me to get a full refund. She said I would have been told that by their rep. at that time. This was anothe false statement & when I told the rep that she said she would escalate my complaint to the next level and I should receive an email (to my email address that they previously told me was invalid) within 24hrs. The Visa agent was still on the line and I commented "lets see if that happens". That was 5 days ago and the reason I am now on hold to Visa again.
I just finished talking to Visa and they are going to lodge a formal complaint on my behalf.....Don't hold your breath
This report was posted on Ripoff Report on 02/12/2014 01:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/EasyKits/internet/EasyKits-smartwebcontent-A-Z-System-Charge-my-credit-card-without-authorization-from-me-I-1123122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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