• Report: #559575

Complaint Review: EasyReader Education Ltd.

  • Submitted: Mon, January 25, 2010
  • Updated: Mon, October 17, 2011

  • Reported By: Kevin — Colorado USA
EasyReader Education Ltd.
Internet United States of America

EasyReader Education Ltd. Easyphonics from EasyReader Education is a Rename of a failed phonics product Internet

*REBUTTAL Owner of company: Not trying to diminish in any way the frustration of Kevin from his experience, I believe it is marginally relevant to the offerings of our system launched in 2010 as the www.skillado.com web site

*Author of original report: Changed company name to Skillado -same bad product

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Some years ago, I looked for a reading program to help my dyslexic son to learn to read. I was told to look for a phonics software program to use on our computer at home. I found a product that said kids can learn to read in 15 hours. It seemed to look good and had a guarantee. I thought he would like it - it was supposed to be able to hear the child talk and give an answer back. It never worked- he tried and tried and was giving good answers and it kept telling him he was wrong. he cried for an hour and refused to go to school the next day. It was a big fall in his progress. The company told me it was my fault for letting him use the thing alone. I was looking for a phonics program for my daughter so she can start getting ready for first grade next year. I went to the same software site I usually use to buy school software and I saw that the company, called easyreader renamed their product easyphonics and is selling it with the new name. Beware of the worst phonics program from a bad company. 

This report was posted on Ripoff Report on 01/25/2010 07:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/EasyReader-Education-Ltd/internet/EasyReader-Education-Ltd-Easyphonics-from-EasyReader-Education-is-a-Rename-of-a-failed-p-559575. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Not trying to diminish in any way the frustration of Kevin from his experience, I believe it is marginally relevant to the offerings of our system launched in 2010 as the www.skillado.com web site

AUTHOR: Oren Simon - (United States of America)

Indeed, in the first years of the product (launched in 1998), there were numerous problems with the voice recognition component, so much so that in our new product (launched in 2010) we have eliminated completely the systems attempt to recognize what the child is actually saying (there was a real problem detecting isolated syllables and we have come to think the frustration outweighs the benefit).

Having said that, the old system was rigged in such a way as to pass the student to the next stage after three consecutive failures in pronouncing the desired syllable (as a compromise, since we
encountered a high percentage of system errors in detecting correct utterances), and all that was needed to avoid the frustration was to tell the child (as was then recommended on the companys web site) that the machine did not understand and that he/she did well.

As mentioned above, in 2010 the company launched a new (re-design) of the product which, while being founded on the same phonics methodology, has very little to do with the old version product from a technology standpoint.

And I believe that the reference to the new system is based on past experience with the old system and not after actually testing the new one.

Furthermore, in past years the company had a very clear return policy for refunding due to no satisfaction with the product, and we could not find any request for a refund corresponding to the claims above.

One of the lessons learned from past experience as is reflected in our published articles, guides, and indeed the entire packaging of the products is that we do not recommend letting a child experience the system without parental and/or a tutors guidance. This is why we currently offer two versions of the system identified as Home edition (for parents and their children) and Standard
Edition (for professional tutors and teachers and their students), with a clear emphasis on the need to be with the child throughout the program.

While not trying to diminish in any way the frustration of Kevin from his experience, I believe it is marginally relevant to the offerings of our system launched in 2010 and to the www.skillado.com
website.
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#2 Author of original report

Changed company name to Skillado -same bad product

AUTHOR: KevinKlein - (USA)

This company keeps changing it's name. Now it's Skillado. If you are a good company with good products, you don't keep changing your company name.
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