- Report: #851841
Report - Rebuttal - Arbitrate
Complaint Review: Ebay buyer protection
Ebay buyer protection Ebay seller offered refund, now refuses to accept delivery for damaged item, Ebay won't refund me. Internet
*Consumer Comment: Well maybe you should consider....
*Consumer Comment: Its important to be careful there
*Author of original report: Visa charge refunded
*Consumer Comment: One more question though...
*Consumer Comment: Thanks for the reply...
*Author of original report: Update
*Consumer Comment: To Ebayhater...
*Consumer Comment: Nothing to do with California logic...
*Author of original report: 100% protection is a misrepresentation
*Consumer Comment: Ronny G, here is where YOU are "confused"..
*Consumer Comment: I could see your point...
*Consumer Comment: Wrong answer, Ronny G
*Consumer Comment: Ebay does not "require"..
*Consumer Comment: Ebay "Buyer Protection" is a SCAM.
*Consumer Comment: Yes..
*Author of original report: Thanks for your "help" Ronny G
*Consumer Comment: I STRONGLY suggest...
Okay, just a simple case of a bad Ebay seller. Rest assured, If you buy on Ebay enough times you're bound to run into guys like this. I knew that going in but I bought into Ebay's buyer protection gimmick and thought that I was "100% protected".
I explained all this to an Ebay rep Matt G (they won't give their last names) and he said he would look into it. A couple days later, Ebay emailed me that my case was closed- no refund. Here's a paste of their response: "eBay Customer Support has closed the case.Mar 09, 2012 at 2:28 PMeBay Customer Support comments:You returned the item without authorization from the seller or eBay and did not provide tracking.". Here's the rub- I never asked Manna to pick up the unit, that request came from the seller and Matt G already had the tracking number. He recited it to me.
I called Ebay to appeal their decision and another rep said Matt G would handle the appeal but was out of the office and would contact me in two days to get more info. No sooner after hanging up the phone still hoping I could convince Matt G if he called me back, I immediately received an Ebay email stating my appeal was denied- no refund. Ebay's log showed my appeal was denied 3 minutes after I appealed! No call from Matt G asking for more info, just an email basically telling me to lump it.
I've disputed the charge with Visa and am still waiting for their determination. I'm writing this complaint to inform others that Ebay's buyer protection program is nothing more than a bait-and-switch gimmick, don't be a doosh like me and fall for it! Despite Ebay's empty promises it remains a risky place to buy.
-Thanks for reading and stay safe!
This report was posted on Ripoff Report on 03/10/2012 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ebay-buyer-protection/internet/Ebay-buyer-protection-Ebay-seller-offered-refund-now-refuses-to-accept-delivery-for-dama-851841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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