- Report: #1124600
Report - Rebuttal - Arbitrate
Complaint Review: Ebay customer service
Ebay customer service No protection for sellers from scamming consumers Internet
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I sold a new bottle of Eternity Aqua Calvin Klien Mens 3.4 once cologne to a customer on ebay. This item was new and in prefect shape.
The cusomer filed a case against me after having this item for over a month. He claimed it was wraped as a gift for this time and it was damaged, leaked and half the bottle was empty.
First of all, if this colonge leaked, even in a package, he would have smelled the colonge. Second, the box that was celophaned wrapped would have liquid stains and distortions. When this item was returned, he either placed a half used bottle in its place or had used or taken half of the liquid. The box was in mint shape. I doubt the factory place a half of a bottle in thier factory sealed packaging.
I gave these finding to ebays customer support and they refunded my shipping of the bottle to him, the price of the item and his return shipping. I lost money by trying to sell on ebay.
I called customer service, they agreed that I was being scammed and told me to appeal the case and my money should be rightfully returned. I did as they instructed and they declined my appeal and upheld the original decision of the case. I also lost about 20 hours of my time dealing with this issue. I will never sell nor purchase anything on ebay again. They lost a great seller and buyer with a perfect rating over $35.10.
This report was posted on Ripoff Report on 02/18/2014 05:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ebay-customer-service/internet/Ebay-customer-service-No-protection-for-sellers-from-scamming-consumers-Internet-1124600. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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