• Report: #807079

Complaint Review: Ebay

  • Submitted: Fri, December 09, 2011
  • Updated: Sat, December 10, 2011

  • Reported By: Tim — Albany Oregon USA
Ebay
2145 Hamilton Ave San Jose, California United States of America

Ebay PayPal New selling policy holds funds for 2 to 3 weeks or 3 days if you use their shipping services San Jose, California

*Consumer Comment: Tim, you "agree" to the terms every time you use the service

*Consumer Comment: So Chem = Loser

*Author of original report: It's too early to tell

*Consumer Comment: Liar Liar.....

*Consumer Comment: Response to the mental midget army leader - Marietta

*Consumer Comment: So Chem = PayPal

*Author of original report: I know that your saying So Chem

*Author of original report: I know that your saying So Chem

*Consumer Comment: Response and advice to Citizen Army - Marietta

*Consumer Comment: PayPal, You Have Options

*Consumer Comment: Tim, the AG does not represent individual consumers

*Author of original report: Not true

*Consumer Suggestion: Don't waste your time with the FTC...It's a toothless tiger

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Recently Ebay has decided to change their payment policy.  Instead of receiving prompt payment through Pay Pal, they have decided to hold payments for up to 21 days for customers who have what they defined as a low buyer history.

A low buyer history is defined this way:

1) You have to sell roughly 50 items
2) Your sales activity has to be around $250.00
3) Your feedback score can't be less than 100%

I met conditions 2 and 3.  As far as the first, their new policy claims I am 30 items short of meeting the goal.

This seems to be a slap in the face to existing customers such as myself who have done business on Ebay since the service was started.  I have been a Pay Pal customer for over ten years.  While I have had a few incidents with Pay Pal that are consistent with some of threads that are posted on here, Ebay has never been a problem (even though there are owned by the same corporation).

They claim that you can get your funds in three days is you do the following:

1) Use their shipping services, you will be credited to use the service.
2) Leave feedback.

Ebay will track the service and once it has been shipped, they claim they will release the funds.

The best way I have been told to handle this matter is to contact the Federal Trade Commission and file a report.  Once enough people complain, something can be done about it.  You can file a consumer complaint with your state Attourney General's office.  There may come a time when a class action will be filled and maybe you will be compensated for this injustice.

Perhaps the new CEO can get the message that he is quite the grinch this Christmas holding onto funds to get a few more bucks while his customers become the victims.


This report was posted on Ripoff Report on 12/09/2011 08:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ebay/San-Jose-California-95125/Ebay-PayPal-New-selling-policy-holds-funds-for-2-to-3-weeks-or-3-days-if-you-use-their-shi-807079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Tim, you "agree" to the terms every time you use the service

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Tim,

You agree to the terms and conditions Paypal puts forth every single time you use the service. The terms and conditions are clearly posted for all to read.So, if you don't like the terms, don't use the service.

Real simple. And, there is nothing "arrogant" about telling it like it is. If the truth hurts, change it.

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#2 Consumer Comment

So Chem = Loser

AUTHOR: The Watcher - (USA)

Tim:

Thank you for your response and also for your support but I don't need it against d****ebags and losers like So Chem.  This pathetic twit used the phrase mental midget something like 10 times in his post and anyone with that poor of a vocabulary deserves our pity.  This obnoxious jerk is just the kind of tool that got his rear end beat every day on the school yard because the kids couldn't stand the sight of him.

I am not going to argue with this bozo because that would lower me to his level and add credence to the drivel he is spouting when he obviously hasn't got a clue and probably never will just like his remark about the BBB.  The BBB is indeed a shame and a joke but they do file complaints and anyone can look and see the hundreds of thousands of complaints that PayPal has racked up against themselves and sooner or later someone who can actually do something about them will look and deal with these crooks.

I still stand by my suggestion to call Scott Thompson (408-376-7400) and let him know just exactly how much of a dirtbag he is.  I have already called four or five times and although I haven't spoken with him directly yet PayPal knows they have a very upset customer on their hands.  If I have a few minutes this weekend I will post his home and cell phone numbers here.

Keep up the pressure, it will have results.
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#3 Author of original report

It's too early to tell

AUTHOR: Tim - (USA)

It's debatable if someone agreed to these terms in the first place.  Usually if any terms are updated, you just get an email about the changes.  Especially when you agreed to terms thirteen years ago.

These investigations take some time.  These new policy changes happened within less than a six month period.  Last July when I was selling I was paid promptly.

Pay Pal hasn't had a good reputation when handling funds.  Some of us have had money pulled from bank accounts for unknown reasons to have it replaced after two to three weeks.  Were talking hundreds of dollars that was missing.  I do recall So Cal that the AG's office in Washington State and a few other states went after them for their actions.  Getting into hot water for their business practices isn't a new thing for Pay Pal.

I do think So Cal that saying that some of these people are uneducated on this thread is pretty arrogant on your part.  I for one have plenty of degrees myself.  When people are mad, they will complain and perhaps once the venting is done reason can began.

The BBB is a joke, there are plenty of threads on here that state that they take your money and thats about it.
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#4 Consumer Comment

Liar Liar.....

AUTHOR: Robert - (U.S.A.)

Citizen Army when you post known lies it throws anything else you have to say into question and then basically ignored. 

Then I back-tracked your IP address it lead to a company in San Jose, CA.

- Unless you are Ed there is no way you can "back-track" the IP Address from posts on this site.
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#5 Consumer Comment

Response to the mental midget army leader - Marietta

AUTHOR: Southern Chemical and Equipment LLC - (USA)

The first sign of being a mantal midget is to accuse someone of working for a company whenever you do not agree with a comment to a rebuttal. That's just pure stupidity.

Let me be clear.  I do not work for Paypal or Ebay, and never have.  I think they both suck.

Therefore, I am NOT "defending" them.  I am just stating the facts. Learn the difference.

Now that we have that out of the way.

Just because uneducated losers cannot read and understand terms and conditions of services they use, does not make it a rip off, nor does it make the conduct of that company "illegal". The fact is, that you are a mental midget and are just too stupid to understand how things work in the real world.

Go back to the third grade, and pay attention this time.

Now, you really proved that you are a genuine moron when you referenced the BBB!. That is the ultimate proof of a mental midget. Anyone who thinks the BBB is actually good for anything, is a moron. This speaks for itself. You are clueless.

You claim that Paypal is breaking the law. Really? Then why has no one filed criminal charges yet? I can answer that real quick. It is because they are NOT breaking the law. Just because uneducated mental midget losers complain about something, does not mean its a rip off, or illegal activity. proof of this point is all of the hundreds of thousands of complaints against banks for overdraft/nsf fees, etc. when in reality the bank did nothing wrong, as it was just a stupid person who couldn't figure out how to maintain a checkbook register and effectively use 3rd grade math.

As far as my IP address goes, don't know what to tell you. I am in Sarasota, FL where I live and work, and it is my only place of business. I hate CA and would never live or work there.

Therefore, it must be you that is the loser here.

If you don't like Paypals policies, don't use it! That's a real simple solution. It's a choice, and no one forces you to use it. I have a real merchant account so I don't need Paypal, and if you were not such a loser, you could have a real merchant account too!

>>>>>>>>

So Chem,

I found it very interesting that you would be so quick to rush to the defense of a company that is so obviously not only breaking the law but screwing hundreds thousands of people in the process.  All you have to do is look at all of the complaints that have been filed against them with the BBB.  One or two or even a hundred people might be wrong or have an ax to grind but when the number of complaints reaches the tens of thousands something is seriously wrong and laws are being broken.  If enough people complain about the same thing about one company sooner or the authorities will step in and deal with that company.

When I read your post I had trouble figuring out who someone would rush to the defense of a company which obviously cares so little about the people who allow them to keep their doors until I realized that you wouldn't do it unless you had a vested interest in the company and guess what?  When I back-tracked your IP address it lead to a company in San Jose, CA.  Gee, I wonder which company operates out of San Jose, CA?

Nice try So Chem but you don't get a prize.  Now that you have been shown up for the d****ebag you really are how does it feel to realize that your entire life is nothing more than a total waste of time?  Better luck next time loser.

>>>>>

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#6 Consumer Comment

So Chem = PayPal

AUTHOR: Citizen Army - (U.S.A.)

So Chem,

I found it very interesting that you would be so quick to rush to the defense of a company that is so obviously not only breaking the law but screwing hundreds thousands of people in the process.  All you have to do is look at all of the complaints that have been filed against them with the BBB.  One or two or even a hundred people might be wrong or have an ax to grind but when the number of complaints reaches the tens of thousands something is seriously wrong and laws are being broken.  If enough people complain about the same thing about one company sooner or the authorities will step in and deal with that company.

When I read your post I had trouble figuring out who someone would rush to the defense of a company which obviously cares so little about the people who allow them to keep their doors until I realized that you wouldn't do it unless you had a vested interest in the company and guess what?  When I back-tracked your IP address it lead to a company in San Jose, CA.  Gee, I wonder which company operates out of San Jose, CA?

Nice try So Chem but you don't get a prize.  Now that you have been shown up for the d****ebag you really are how does it feel to realize that your entire life is nothing more than a total waste of time?  Better luck next time loser.
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#7 Author of original report

I know that your saying So Chem

AUTHOR: Tim - (USA)

I agree.  The way I see it, it's get reported and maybe somebody will come by and turn it into a class action suit.  FTC and AG complaints just sit in a database for public record anyways.  There are plenty of private attorneys to do ambulance chasing like that.  The point is when enough people complain, someone will listen.  I don't know what your background is but I'm not a attorney.  I work in the I.T. field.

As far as Pay Pal being voluntary, it is, however their business practices that they are doing would tell you otherwise.  Pay Pal gives you buyers protection and they discourage the use of other parties and services to get payment.  This is marketed that way by Ebay.   You don't have to worry about giving someone checks or credit card info and that is the nice thing about it.  

One quirk that I do find troubling with the new system is that if you use their postal services, that speeds up the payment and when you go outside of their services, it delays the payment by 21 days.  If you use the Pitney Bowes system that is implemented on the website, it takes three days.  That part might get them into some hot water because it could be interpreted as an unfair business practice.  Especially if you are billing the customer for postage 30 days later and charging a higher rate for it.

I don't think Pay Pal is Bank of America but many think whats going on might look like something they do.
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#8 Author of original report

I know that your saying So Chem

AUTHOR: Tim - (USA)

I agree.  The way I see it, it's get reported and maybe somebody will come by and turn it into a class action suit.  FTC and AG complaints just sit in a database for public record anyways.  There are plenty of private attorneys to do ambulance chasing like that.  The point is when enough people complain, someone will listen.  I don't know what your background is but I'm not a attorney.  I work in the I.T. field.

As far as Pay Pal being voluntary, it is, however their business practices that they are doing would tell you otherwise.  Pay Pal gives you buyers protection and they discourage the use of other parties and services to get payment.  This is marketed that way by Ebay.   You don't have to worry about giving someone checks or credit card info and that is the nice thing about it.  

One quirk that I do find troubling with the new system is that if you use their postal services, that speeds up the payment and when you go outside of their services, it delays the payment by 21 days.  If you use the Pitney Bowes system that is implemented on the website, it takes three days.  That part might get them into some hot water because it could be interpreted as an unfair business practice.  Especially if you are billing for postage 30 days later and charging a higher rate for it.

I don't think Pay Pal is Bank of America but many think whats going on might look like something they do.
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#9 Consumer Comment

Response and advice to Citizen Army - Marietta

AUTHOR: Southern Chemical and Equipment LLC - (USA)

You obviously have no idea of what you speak of.

Just because you don't like something, doesn't make it fraud.

When using Paypal, you agree to the terms and conditions, as ridiculous as they are, you still agreed to them when you use the service.

Use of Paypal is VOLUNTARY. You are free to do business elsewhere if you don't like it.

But, there is certainly nothing the FBI will do for you except laugh real hard, as there was no crime, especially interstate wire fraud. Where did you get that? You obviously watch too much TV.

My advice? Go out and get an education, and a job, and try to do something useful other that spouting off with bad information.

The bottom line is that you really should know what you are talking about before you give advice.
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#10 Consumer Comment

PayPal, You Have Options

AUTHOR: Citizen Army - (U.S.A.)

Another option is to call Scott Thompson the president of PayPal directly to let him know how much of a dirtbag he is.  His telephone number is:  408-376-7400.

Also, you can file a complaint with the Consumer Protection Agency in your area.  Additionally, if you live outside the State of California contact the FBI.  The actions of PayPal constitute Interstate Wire Fraud.  Good luck.
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#11 Consumer Comment

Tim, the AG does not represent individual consumers

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Tim,

The Attorney General's office is not there to help individuals with petty disputes and complaints.  It simply is not their purpose, and they just don't do it.

The purpose of the AG is to give legal guidance to government officials, and also to assist those government official in representing the consumer as a group if needed, but absolutely no individual enforcement for you from the AG's office.

As far as the Paypal credit card goes, they are simply paying a bank to provide that service, such as CitiBank. That does not make Paypal a bank.

If Paypal was actually a bank, they would be listed on the credit card as the issuing bank, instead of Citibank.





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#12 Author of original report

Not true

AUTHOR: Tim - (USA)

This an Ebay matter.  Not a Pay Pal matter.

Attorney General's are there to protect us as we pay them to do so.  If there is something wrong, then they will file a class action suit.  I never implied that there was any wrongdoing.  It's their job to find it.

Personally I think it is a fine line that Pay Pal has crossed in determining whether they are a bank or not.  Especially when some entities are handled through GE Financing (such as their credit cards are).  Banks are regulated by several state and federal laws and I think the feds need to investigate whether our government determines if they are a bank or not.  They take your money and they make money doing so.  That's pretty much what a bank does now doesn't it?

I agree with what you say but that is how the system works.  EBay is also a publicly traded company and they have some other rules they need to follow.  Hopefully you enjoyed your civics lesson for the day.

Everything was fine with EBay until this new CEO stepped in and changed a few things.  What I signed to sell on EBay back in 1998 was a different policy that it is today.  That was thirteen years ago.  I'm not accusing them of wrongdoing and that doesn't mean they can't be investigated.  I have an interest in EBay as well working in the past for the company that handles the postage side of things. 

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#13 Consumer Suggestion

Don't waste your time with the FTC...It's a toothless tiger

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Don't waste your time filing a complaint with the FTC. It only goes into archives, and you get a generic form letter response in return. That's it.

The FTC does not do any investigation or enforcement on the behalf of an individual, so you are on your own.

To make it worse, Paypal is NOT a bank, so they are largely unregulated as a bank would be.

They are a private payment processor, and the way the law sees it, you have a choice to use them or not.

If you choose to use their services, you agree to the terms and conditions of that voluntary use.

It sucks, I know, but it is reality.

And, don't spout off about "class action" as that is just silly. There is no cause of action for a class action to proceed, as there is no legal violation, etc.

YOU "agreed" to those terms and conditions when you VOLUNTARILY used the service.

No class action possible.

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