- Report: #778522
Complaint Review: Ecobee
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Ecobee 333 Adelaide St. W. 6th Floor
Toronto, Ontario Canada |
|
Ecobee Did Not Honor Their FedEx Return Shipping Payment. Now FedEx Is Charging Me!! Toronto, Ontario Canada
*Author of original report: Ecobee Went Above and Beyond To Resolve!!
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
The email indicated that, while the device was still within its operating specifications, they would like to go ahead and replace the unit for free. I agreed, and shortly after that, received a new unit via FedEx. Inside the package was a new thermostat, and prepaid (supposedly) shipping label. All I had to do, was put the old unit in the box, seal it, and attach the shipping label provided by Ecobee. I did all this, and then brought it to a FedEx facility for shipment. I thought it was all done.
Well over a month later, I received a letter from FedEx, indicating that they were unable to collect the money from Ecobee, for shipment, and they are therefore demanding payment by me! The charge is about $76.00. An email to Ecobee went unreplied. Next I went to their Facebook page, and posted a respectful comment on there, regarding the situation. I never received a reply. Time is going by, and I continue to receive mail from FedEx looking for their payment. I refuse to pay this... I should not have to... it was a shipping label from Ecobee... not me. I posted another message on their Facebook page and they deleted it. I am no longer able to post messages on their page.
I will be sending a Cease and Desist letter to FedEx, and CC'ng Ecobee. Ecobee needs to take ownership of this!!
This report was posted on Ripoff Report on 09/19/2011 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ecobee/Toronto-Ontario-M5V-1R5/Ecobee-Did-Not-Honor-Their-FedEx-Return-Shipping-Payment-Now-FedEx-Is-Charging-Me-Toron-778522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Ecobee
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Author of original report
Ecobee Went Above and Beyond To Resolve!!
AUTHOR: Wade - (U.S.A.)
SUBMITTED: Tuesday, December 20, 2011
POSTED: Tuesday, December 20, 2011Immediately upon my submittal to RoR's, Ecobee reached out to me and was very apologetic, and willing to do whatever was needed to correct this issue. I faxed a copy of the FedEx receipt and they took care of the rest. Not only that, but they followed up to make sure everything was okay, and that I had not received additional invoices from FedEx.
I am beyond pleased with the resolution of this, and very appreciative of to Ecobee for extending me assistance and resources in order to get this resolved. What a fantastic resolution, and a great way to support the customer! Thanks Ecobee!!
