- Report: #778522
Report - Rebuttal - Arbitrate
Complaint Review: Ecobee
Ecobee333 Adelaide St. W. 6th Floor Toronto, Ontario Canada
Ecobee Did Not Honor Their FedEx Return Shipping Payment. Now FedEx Is Charging Me!! Toronto, Ontario Canada
*Author of original report: Ecobee Went Above and Beyond To Resolve!!
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The email indicated that, while the device was still within its operating specifications, they would like to go ahead and replace the unit for free. I agreed, and shortly after that, received a new unit via FedEx. Inside the package was a new thermostat, and prepaid (supposedly) shipping label. All I had to do, was put the old unit in the box, seal it, and attach the shipping label provided by Ecobee. I did all this, and then brought it to a FedEx facility for shipment. I thought it was all done.
Well over a month later, I received a letter from FedEx, indicating that they were unable to collect the money from Ecobee, for shipment, and they are therefore demanding payment by me! The charge is about $76.00. An email to Ecobee went unreplied. Next I went to their Facebook page, and posted a respectful comment on there, regarding the situation. I never received a reply. Time is going by, and I continue to receive mail from FedEx looking for their payment. I refuse to pay this... I should not have to... it was a shipping label from Ecobee... not me. I posted another message on their Facebook page and they deleted it. I am no longer able to post messages on their page.
I will be sending a Cease and Desist letter to FedEx, and CC'ng Ecobee. Ecobee needs to take ownership of this!!
This report was posted on Ripoff Report on 09/19/2011 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ecobee/Toronto-Ontario-M5V-1R5/Ecobee-Did-Not-Honor-Their-FedEx-Return-Shipping-Payment-Now-FedEx-Is-Charging-Me-Toron-778522. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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